Another Captivated Success Story: Northside ENT
Northside ENT, located in Indianapolis IN, uses Captivated to enhance the patient experience, promote healthy and safe check-in during COVID-19,…
Captivated Blog
Category: Better Business Communications
Another Captivated Success Story: Advantage Home Health Care
Advantage Home Health Care, located in Muncie IN, has used Captivated to maximize communication across all entities involved in the…
Another Captivated Success Story: Coast Air Center
Coast Air Center, located in San Diego CA, is a provider of premier aviation services to the Southern California region.…
Another Captivated Success Story: NorthPark Community Credit Union
NorthPark Community Credit Union (NCCU), located in Indianapolis IN, has used Captivated to improve customer communication and the overall experience…
Your extravagant phone system costs you more than what you paid for it.
THE DREADED PHONE TREE So there was a time when most businesses were staffed to handle inbound phone traffic with…
The Compelling Case for more efficient communication. Business Texting for all ages.
We know that communication is the key to delivering great customer service and to driving loyalty. So that begs the…
Business texting; who'da thunk it!
There are endless choices for businesses today as we consider different ways to reach our customers or more importantly have…
What does Poor Customer Service REALLY do?
We are all aware that poor customer service affects your business negatively. But what makes customer service "poor" and what…
3 Ways to Harness Customer Responsiveness through Technology
Great customer service translates into higher customer responsiveness for your business. These days, the right technology is crucial when it…
5 Ingredients when creating Hug-worthy Software
Without pain, there is no problem software needs to solve. Identifying the pain that businesses and consumers experience is sometimes…
