As you may have heard, Twilio acquired Zipwhip and then announced it would be shutting down the platform in 2022. This means thousands of customers who had the insight to…
Business texting is becoming the go-to channel for fast-efficient communication. Don’t allow your team to have siloed conversations on their own personal cell phones, instead, leverage your existing business phone numbers by text enabling them with Captivated.
We thought we'd share what we are most thankful for at Captivated. It comes down to this: our customers. Each one.
Elements Lawn & Pest, a thriving family-owned business located in Cherry Hill NJ, uses Captivated to reduce costs, drive incremental revenue, maximize communication with customers, and offer an experience superior to that of local competition.
Advantage Home Health Care, located in Muncie IN, has used Captivated to maximize communication across all entities involved in the delivery of home health care, while enhancing the patient experience, improving internal operations, and reducing costs.
Coast Air Center, located in San Diego CA, is a provider of premier aviation services to the Southern California region. They have dramatically improved contact with service customers and facilitated invoice payments -- with Captivated and its Text to Pay functionality.
NorthPark Community Credit Union (NCCU), located in Indianapolis IN, has used Captivated to improve customer communication and the overall experience of their membership, while maintaining the highest level of security and compliance standards.
THE DREADED PHONE TREESo there was a time when most businesses were staffed to handle inbound phone traffic with a friendly live greeting. Of course, as technology advanced and businesses…