Business texting is becoming the go-to channel for fast-efficient communication. Don’t allow your team to have siloed conversations on their own personal cell phones, instead, leverage your existing business phone numbers by text enabling them with Captivated.
For businesses that rely on field teams — like home repair services, landscaping companies, food delivery services, or retail delivery teams — making quick, courteous contact with customers is critical.…
If your business is looking to use texting to better connect with customers, you’ve likely come across the term 10DLC — and maybe a few questions along with it.What is…
In today’s fast-paced, customer-driven world, businesses need communication tools that don’t just get the job done—they need tools that elevate customer relationships and streamline operations. Captivated Business Texting isn’t just…
Collecting payments securely via mobile or text is easy to do - and there are also many benefits to be gained from doing it. Limiting payment collection to in-person collection…
Thanksgiving has come and gone, but there is no such thing as a bad day to say thank you to your customers. How might you show gratitude? We give you…
Texting makes it easy to connect with customers in a faster, more convenient way - but what do you say in your texts? How can you make sure you're adding…
1. Personalize the message. Consider this a No. 1 tip for really any form of customer communication – use their name, make it personal, and let it feel authentic and intentional. With Captivated,…
The year was 1992: the world woke up and played hits like “Baby Got Back” or “Achy Breaky Heart” while getting ready for work. You fastened your fanny pack, checked…
Phone tagging is the endless cycle of two people trying to call one another to find the other person unavailable. This dreadful game can be especially frustrating when you are trying to get a hold of a company you need information or a service from. This is the reason that many businesses have moved to texting their customers instead. So stop playing phone tag with calls! Texting is superior to calling because it maintains the flow of communication, creates a reliable channel where people are more likely to respond, and creates an enjoyable and less intrusive means of communication.
Captivated enables companies to become “the guy” - to become the inside connection - for each of their customers by creating personal and reliable communication that stands out against competition.
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