Thanksgiving has come and gone, but there is no such thing as a bad day to say thank you to your customers. How might you show gratitude? We give you…
Texting makes it easy to connect with customers in a faster, more convenient way - but what do you say in your texts? How can you make sure you're adding…
1. Personalize the message. Consider this a No. 1 tip for really any form of customer communication – use their name, make it personal, and let it feel authentic and intentional. With Captivated,…
The year was 1992: the world woke up and played hits like “Baby Got Back” or “Achy Breaky Heart” while getting ready for work. You fastened your fanny pack, checked…
Phone tagging is the endless cycle of two people trying to call one another to find the other person unavailable. This dreadful game can be especially frustrating when you are trying to get a hold of a company you need information or a service from. This is the reason that many businesses have moved to texting their customers instead. So stop playing phone tag with calls! Texting is superior to calling because it maintains the flow of communication, creates a reliable channel where people are more likely to respond, and creates an enjoyable and less intrusive means of communication.
Captivated enables companies to become “the guy” - to become the inside connection - for each of their customers by creating personal and reliable communication that stands out against competition.
As you may have heard, Twilio acquired Zipwhip and then announced it would be shutting down the platform in 2022. This means thousands of customers who had the insight to…
We thought we'd share what we are most thankful for at Captivated. It comes down to this: our customers. Each one.
Workflows introduce the ability for you to automate conversations based on customizable states, filters, and other helpful features.
Automation Events enable you to customize how Captivated works for you, by automatically performing specific actions when certain events take place.
