Scale, connect, and engage at every level
Make authentic connections the standard, with Captivated’s flexible, reliable, and scalable solutions.
ORGANIZED AT EVERY LEVEL
Every conversation has its place
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Create unique channels for departments and/or locations
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Designate different lines for teams or locations as needed
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Keep conversations organized for easy reference & tracking
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Use workflows to route or escalate conversations across channels
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Assign Admin User roles to maintain oversight & accountability
STREAMLINED PRODUCTIVITY
Regulate, automate, and integrate
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Create and manage workflows for key business processes
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Securely incorporate forms, requests, and links into workflows
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Use Forms & Pre-Fill to ensure compliant documents
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Define workflow states to tag customers and trigger events
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Workflows and reporting can be set for distinct channels & teams
STANDARDIZED EXCELLENCE
Added efficiency & improved experience
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Create templates for key customer communications
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Ensure compliance and brand integrity with Templates & Forms
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Define templates for specific channels/teams for best practices
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Achieve higher success for opt-ins, upsells, add-ons, and offers
SECURE DATA & PRIVACY
Keep transactions & records in one place
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Forms and payment collections are kept secure
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Captivated is AICPA SOC2, HIPAA, and CCPA compliant
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App and data storage is contained in secure cloud infrastructure
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User roles allow you to determine & restrict account access
Trusted by businesses of every size since 2014
50
%
of our customers would recommend Captivated to industry peers*
50
%
of users report reduced admin effort
and improved efficiency*
50
%
of our customers would recommend Captivated to industry peers*
50
%
of users report reduced admin effort
and improved efficiency*