![Captivated's team of dedicated customer success specialists provides top-notch live support and customer training and onboarding](https://captivated.works/wp-content/uploads/2023/11/Customer-Support-3-1024x768.png)
Supporting Your Success
We set the standard for customer relationships – and that starts with the quality connections we make and maintain with you. Feel the difference our unmatched service provides.
![Captivated's team of dedicated customer success specialists provides top-notch live support and customer training and onboarding](https://captivated.works/wp-content/uploads/2023/11/Customer-Support-3-1024x768.png)
UNMATCHED CUSTOMER SUPPORT
Our Onboarding & Account Management
![Collaborative and personalized onboarding experience with our Client Success Team](https://captivated.works/wp-content/uploads/2023/11/Business-Development-HP-Scroller-13-1024x768.png)
STEP ONE: ONBOARDING
Personalized Onboarding
Your dedicated Client Success Specialist will learn from your key account contacts to determine your foremost needs, priorities, and optimal account setup.
![Customized approach to training and continuous customer education](https://captivated.works/wp-content/uploads/2023/11/Business-Development-HP-Scroller-14-1024x768.png)
STEP TWO: TRAINING
One-On-One Training
Based on your existing expertise, the key goals and focuses for your account, and other team/departmental involvement, your Client Success Specialist will walk you (and any other key users) through software and product education to ensure you are ready set up for success.
![Captivated Account Specialist offers support and ongoing educational resources for customer assistance](https://captivated.works/wp-content/uploads/2023/11/Business-Development-HP-Scroller-16-1024x768.png)
STEP THREE: ONGOING SUPPORT
Real-Time, Any Time Support
Our Support team is only a text or call away, whenever you need us. Let us help you troubleshoot issues, optimize campaigns, or fine-tune your inbound leads handling. We can offer live, collaborative help for your continued success.
![Professional Services consultations allow you to get curated workflows and custom processes in place for your business](https://captivated.works/wp-content/uploads/2023/11/Business-Development-HP-Scroller-17-1024x768.png)
ADVANCED CONSULTATIONS
Custom-Tailored Services
When you’re ready to level up with advanced workflows, you can book time with our Professional Services Consultant to get a streamlined process designed just for your specific needs. Whether you’re customizing forms and routing, or looking to streamline key business processes, we can curate a solution to best-fit your vision.
![Collaborative and personalized onboarding experience with our Client Success Team](https://captivated.works/wp-content/uploads/2023/11/Business-Development-HP-Scroller-22.png)
![Customized approach to training and continuous customer education](https://captivated.works/wp-content/uploads/2023/11/Business-Development-HP-Scroller-19.png)
![Captivated Account Specialist offers support and ongoing educational resources for customer assistance](https://captivated.works/wp-content/uploads/2023/11/Business-Development-HP-Scroller-20.png)
![Professional Services consultations allow you to get curated workflows and custom processes in place for your business](https://captivated.works/wp-content/uploads/2023/11/Business-Development-HP-Scroller-21.png)
Hear directly from our customers:
![Adam S.](https://captivated.works/wp-content/uploads/2023/10/google_g_icon_download.png)
![R. Neil S.](https://captivated.works/wp-content/uploads/2023/10/google_g_icon_download.png)
![David M.](https://captivated.works/wp-content/uploads/2023/10/google_g_icon_download.png)
![Ember D.](https://captivated.works/wp-content/uploads/2023/10/google_g_icon_download.png)
![Nikki L.](https://captivated.works/wp-content/uploads/2023/10/google_g_icon_download.png)
![Jennifer S.](https://captivated.works/wp-content/uploads/2023/10/google_g_icon_download.png)
![Amber R.](https://captivated.works/wp-content/uploads/2023/10/google_g_icon_download.png)
![Brian D.](https://captivated.works/wp-content/uploads/2023/10/google_g_icon_download.png)