Inspiring stronger customer connections for all:
one message, one conversation,
& one raving testimonial at a time.
Trusted by businesses of every size since 2014
50
%
of our customers would recommend Captivated to industry peers*
50
%
of users report reduced admin effort
and improved efficiency*
50
%
of our customers would recommend Captivated to industry peers*
50
%
of users report reduced admin effort
and improved efficiency*
*Data reported from direct customer survey conducted in 2023.
Hear directly from our customers:
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Captivated is a great communication platform for our business. It has automatic follow ups so I can focus on other things, reminders to book, reschedule if needed, and is an all around easy way to communicate with our customers. We use it for our Love Encore program here at Subaru and it has really helped with scheduling more appointments. Captivated also has great customers service and support.
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Captivated text messaging services is one of the most powerful and effective tools for communication today. They allow us to communicate quickly, securely, and efficiently with our customers no matter where they are located.
The integration of Captivated with Real Green System's WorkWave is truly remarkable. It provides a seamless, streamlined communication flow that greatly enhances the customer service experience. The process is straightforwar...
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This has been an excellent service for our website and serving our customers! We have been able to sell via text message as well as schedule appointments for our customers and make it very convenient for both our customer that our business.
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We moved from ZipWhip to Captivated some time ago and the product is much better, and it allows MMS not just SMS. As a business customer, we expect the product to work, and it does work well. But the support is something you cannot evaluate until you actually work with a company. Captivated's support is TOP NOTCH. They respond often in minutes and resolve...
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This account is our company account and my wife Jenny and I (Nick) use it for our Lawn Doctor business. We have used Captivated now for 3 seasons for our texting platform. They are great. Their software makes it easy for us to communicate with our customers in the way they want to be communicated with. Their software also allows us to integrate with our other software package and keep a record of our chats...
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Captivated has been great for our business. We have a dog daycare/boarding facility and our clients absolutely love the ease of texting our business phone to inquire, check in, and receive photos of their dog. Also, the customer service absolutely cannot be beat. Every time I have a question, Maddie and her team go above and beyond and answer me promptly. I would recommend their services to any business...
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Captivated is the best customer communication software for converting leads into sales that we have ever used. We have instant communication with our customers using their preferred method - texting! 90% of our communications with customers is now through text - no more phone tag, no more voicemails and no long, drawn-out emails. And the entire conversation with our customer is forever stored - they can...
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I am hesitant to write a favorable review of Captivated because I feel like it is one of our competitive advantages in our market! The software makes it very easy to add sms to our list of ways that we, a small business, are able to communicate with our customers. I have found the product to be amazing in its ease of use and in the service when I want to accomplish additional things with the software...
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Subaru Love-Encore Specialists increase kept appointments, improve customer experience, and reduce admin efforts by over 90% with Captivated
By implementing Captivated, One-Touch Home Automation unifies business communication and processes across all personnel
Lawn Doctor franchisee improves customer appointments and creates new upsell opportunities with Captivated's platform
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