Captivated plans are customized to fit both the size of your team and the estimated number of messages you anticipate using per month.
There are three parts to every plan.

• Setup and Onboarding Fee: This one-time fee helps us cover all of the work we do behind the scenes to get your account live including registering your business and your phone lines with the carriers as part of the 10DLC process. It also includes the setup of your queues and teams, as well as after-hours auto-replies. Of course, it also includes our online training and kickoff.
• The License Fees: This covers the monthly licensing for use of our platform and software.
• Metered Fees: This includes all per-message or per-minute costs associated with your account with rates specific to your plan. Note, all carriers charge based on each message segment of 160 characters so your SMS metered usage is based on message segments, not the actual quantity of messages. *Our Live Chat, Team Chat, and Secure Chat messages are unlimited and not metered like text messages.

No problem, we can create an enterprise account and you can then choose to have one-billing entity or each location may be billed directly and still qualify for enterprise pricing. Text us and we will happily provide a custom estimate.

Each plan comes with a specific number of messages included at no-charge. If in one billing cycle you use an additional 200 or 2000 messages, you are not moved to a higher plan automatically. You will only be charged for additional messages used outside of what’s included in your plan. This is perfect for businesses with fluctuating and seasonal business where you can build your plan with a low message count and then only pay for what you really use.

Refer your friends by sending them your “Share the Love” code and you’ll both receive account credit when they sign up.​

Your month-to-month subscription can be canceled or modified at any time. Cancellations require a 30-day notice. Many of our clients start out on our month-to-month plan and request to move to our annual plan for additional savings. (typically about a 15%-20% savings)

Visa, Mastercard, American Express, and eCheck/ACH. *Note, invoice billing is available on annual subscriptions and on monthly subscriptions for an additional fee of $10.00 per invoice.