No Long-term Contracts.

Choose your monthly plan.

Basic

Recommended for small teams

$99

1000 messages per month included
3 cents per message
Users Up to 12
Included Messages Per Month 1000
Click-to-Call Voice Minutes Per Month 250
Face-to-Face Video Chat Minutes Per Month 250
Included Text Lines 1
Express Pay
Announcements
TCPA Customized Compliance Setup
Keyword Replies & Routing
After-Hours & Off-Season Auto-Replies
Text-Us Website Lead Generator
Power Templates
Dashboard Reporting
Send Attachments
Scheduled Messages
Unlimited Contacts
QR-Code Check-In & Self-Enrollment
Facebook Messenger Integration
Google Review Collection
Team Chat
Website Live Chat
Forms, Surveys & Signatures
Secure Chat (for HIPAA, Financial & Hotlines)
API Access
Workflows & Automations
Custom QR Code Workflows
3rd Party Payments

Choice

Recommended for mid-sized teams

$199

2000 messages per month included
2.5 cents per message
Users Up to 24
Included Messages Per Month 2000
Click-to-Call Voice Minutes Per Month 500
Face-to-Face Video Chat Minutes Per Month 500
Included Text Lines 2
Express Pay
Announcements
TCPA Customized Compliance Setup
Keyword Replies & Routing
After-Hours & Off-Season Auto-Replies
Text-Us Website Lead Generator
Power Templates
Dashboard Reporting
Send Attachments
Scheduled Messages
Unlimited Contacts
QR-Code Check-In & Self-Enrollment
Facebook Messenger Integration
Google Review Collection
Team Chat
Website Live Chat
Forms, Surveys & Signatures
Secure Chat (for HIPAA, Financial & Hotlines)
API Access
Workflows & Automations
Custom QR Code Workflows
3rd Party Payments

Pro

Recommended for large teams

$299

3000 messages per month included
2.0 cents per message
Users Up to 36
Included Messages Per Month 3000
Click-to-Call Voice Minutes Per Month 750
Face-to-Face Video Chat Minutes Per Month 750
Included Text Lines 3
Express Pay
Announcements
TCPA Customized Compliance Setup
Keyword Replies & Routing
After-Hours & Off-Season Auto-Replies
Text-Us Website Lead Generator
Power Templates
Dashboard Reporting
Send Attachments
Scheduled Messages
Unlimited Contacts
QR-Code Check-In & Self-Enrollment
Facebook Messenger Integration
Google Review Collection
Team Chat
Website Live Chat
Forms, Surveys & Signatures
Secure Chat (for HIPAA, Financial & Hotlines)
API Access
Workflows & Automations
Custom QR Code Workflows
3rd Party Payments
Need to go bigger or smaller? We can customize a plan for you.
Plan Comparison Basic

$99/mo

Choice

$199/mo

Pro

$299/mo

KEY FEATURES
Users Up to 12 Up to 24 Up to 36
Included Messages Per Month 1000 2000 3000
Click-to-Call Voice Minutes Per Month 250 500 750
Face-to-Face Video Chat Minutes Per Month 250 500 750
Included Text Lines 1 2 3
Express Pay
Announcements
TCPA Customized Compliance Setup
Keyword Replies & Routing
After-Hours & Off-Season Auto-Replies
Text-Us Website Lead Generator
Power Templates
Dashboard Reporting
Send Attachments
Scheduled Messages
Unlimited Contacts
QR-Code Check-In & Self-Enrollment
Facebook Messenger Integration
Google Review Collection
Team Chat
Website Live Chat
Forms, Surveys & Signatures
Secure Chat (for HIPAA, Financial & Hotlines)
Workflows & Automations
API Access
Custom QR Code Workflows
3rd Party Payments

Trusted by many since 2014

Have Questions?

We provide custom onboarding
and training to help get you started.

TCPA Compliance Setup

Queue & Team Setup

Text Us & Live Chat

Welcome Call

Online Kickoff Meeting

Data Import Assistance

Frequently asked questions about our pricing

We are here to help customize your plan or assist you with best-practice templates, queues, team setup, and more.

Captivated plans are customized to fit both the size of your team and the estimated number of messages you anticipate using per month.
There are three parts to every plan.

  • Setup and Onboarding Fee: This one-time fee helps us cover all of the work we do behind the scenes to get your account live including registering your business and your phone lines with the carriers as part of the 10DLC process. It also includes the setup of your queues and teams, as well as after-hours auto-replies. Of course, it also includes our online training and kickoff.
  • The License Fees: This covers the monthly licensing for use of our platform and software.
  • Metered Fees: This includes all per-message or per-minute costs associated with your account with rates specific to your plan. Note, all carriers charge based on each message segment of 160 characters so your SMS metered usage is based on message segments, not the actual quantity of messages. *Our Live Chat, Team Chat, and Secure Chat messages are unlimited and not metered like text messages.
No problem, we can create an enterprise account and you can then choose to have one-billing entity or each location may be billed directly and still qualify for enterprise pricing. Text us and we will happily provide a custom estimate.
Each plan comes with a specific number of messages included at no-charge. If in one billing cycle you use an additional 200 or 2000 messages, you are not moved to a higher plan automatically. You will only be charged for additional messages used outside of what’s included in your plan. This is perfect for businesses with fluctuating and seasonal business where you can build your plan with a low message count and then only pay for what you really use.
Refer your friends by sending them your “Share the Love” code and you’ll both receive account credit when they sign up.​
Your month-to-month subscription can be canceled or modified at any time. Cancellations require a 30-day notice. Many of our clients start out on our month-to-month plan and request to move to our annual plan for additional savings. (typically about a 15%-20% savings)
Visa, Mastercard, American Express, and eCheck/ACH. *Note, invoice billing is available on annual subscriptions and on monthly subscriptions for an additional fee of $10.00 per invoice.