Captivated Pricing
Manage Customer Conversations
With Clarity.
Captivated helps your team respond faster, stay organized, and make sure every customer conversation gets the right attention — with shared queues, assigned ownership, and escalation when needed.
Choose Your Plan
Starter
Perfect for low-volume customer conversations.
STARTER INCLUDES:
STARTER INCLUDES:
$125/month
Additional usage billed at 5¢ per message.
Engage
Built for consistent customer communication.
ENGAGE INCLUDES:
ENGAGE INCLUDES:
$200/month
Additional usage billed at 4¢ per message.
Choice
Designed for high-touch customer engagement.
CHOICE INCLUDES:
CHOICE INCLUDES:
$325/month
Additional usage billed at 3¢ per message.
Pro
Built for organizations that thrive on conversations.
PRO INCLUDES:
PRO INCLUDES:
$400/month
Additional usage billed at 2¢ per message.
Select your plan, locations, capabilities, and level of Launch Support.
View your personalized quote before you subscribe
Fair usage: Unlimited users within reasonable business use. Larger teams naturally send more messages, so pricing scales with actual communication needs rather than seats — there are no per-user fees.
Canadian customers: Message and minute usage may include a surcharge of up to $0.005 (½¢) per segment or minute.
Advanced messaging: RCS or other advanced messaging features may carry additional carrier costs if enabled. We’ll review those with you before activation.
Canadian customers: Message and minute usage may include a surcharge of up to $0.005 (½¢) per segment or minute.
Advanced messaging: RCS or other advanced messaging features may carry additional carrier costs if enabled. We’ll review those with you before activation.
No matter your plan — exceptional service comes standard
Every plan includes real human support and helpful tools so your team can launch with confidence and keep improving over time.
- TCPA Compliance Setup
- Queue & Team Setup
- Text Us & Live Chat
- Welcome Call
- Online Kickoff Meeting
- Data Import Assistance
Pricing Frequently Asked Questions
Your subscription combines a Core License, Messaging Commitment, purchased locations, selected optional capabilities, and Launch Support. Usage-based items and applicable taxes or pass-through charges are billed separately.
No. Captivated plans include unlimited users and teams. Pricing is not based on employee headcount.
The Core License provides the Captivated platform for an operating location, including unlimited users, core communication tools, standard support, compliance registration support, and local text lines based on your plan.
Your Messaging Commitment is the number of monthly message segments included with your selected plan. Larger commitments provide lower per-message rates.
Additional messages are billed at the same per-message rate as your selected plan. Your service does not stop when you reach the included amount.
No. Optional capabilities are available à la carte. Select only the tools and quantities that fit your organization.
Every business operates differently. À la carte pricing prevents smaller organizations from paying for unused tools while allowing larger organizations to purchase the exact quantities they need.
In many cases, yes. Some capabilities can be enabled for selected locations. Others are priced by calendar, form, connector, or payout destination. The Launch Team confirms the appropriate configuration and quantities.
Eligible options selected with a new subscription are included at $0 for the first 30 days. Your Order Form shows the exact date paid option billing begins and the applicable ongoing price.
Yes. Additional capabilities, locations, quantities, and services can be added later through an approved Service Order.
Launch Support helps prepare your organization for activation. It includes configuration guidance, training, rollout support, website and opt-in review, TCR compliance guidance, initial registration preparation and filing, and applicable initial registration fees.
Your first location is included. Additional locations receive volume-based pricing. RealQuote™ displays the applicable rate based on the number of locations selected.
Eligible optional monthly capabilities receive the applicable term discount: 10% for 12 months, 15% for 24 months, or 20% for 36 months. They remain billed monthly.
Your service continues month-to-month at then-current month-to-month pricing. You are not automatically placed into another fixed-term commitment. A new term discount requires a new signed agreement.
Your month-to-month subscription can be canceled or modified at any time. Cancellations require a 30-day notice. Many of our clients start out on our month-to-month plan and request to move to our 12, 24, or 36 month plan for additional savings. (typically about a 15-20% savings)
Visa, Mastercard, American Express, and eCheck/ACH. *Note, invoice billing is available on annual subscriptions and on monthly subscriptions for an additional fee of $10.00 per invoice.
Certain services, including RCS, Canadian messaging, carrier fees, registration expenses, number lookups, video usage, and other usage-based services, may carry additional charges as disclosed in your Order Form and usage information.
