Frequently asked questions
Can I use my existing landline for texting?
Yes, in most cases enabling your existing landline or toll-free number takes less than an hour. In some cases, as for an employee hotline, you may want to text enable your business number for client conversations and have a dedicated number that we provide you with, for HR, for example.
Can Captivated provide me a texting number?
Yes. We can give you local or toll-free numbers that your customers can call or text.
How many people can I have on my account?
Captivated is a robust enterprise platform. You can have unlimited users and set them up based on department, team, activity, or even expertise. If they use the phone and email to engage with your audience, they should have a Captivated login.
Do my customers need to download an app to text my business?
No. Your customers can text your business using the standard texting app on their phone. They send a text to your business the same way they would to family and friends.
Will customers be able to see my cell phone number if I'm texting or calling from the mobile app?
No. All of your personal information including your cell phone number is completely protected when using our mobile app.
Do I need an Internet connection to send and receive texts?
Yes. When using our web app, you must have a Wi-Fi connection to send and receive texts. With our mobile app, you can text using either your phone’s data plan or a Wi-Fi connection.
What web browsers work with Captivated?
We recommend Google Chrome to leverage our Chrome extension. Firefox, Safari and Edge are okay too. Captivated is not compatible with Internet Explorer.
Does Captivated use short code?
No, for sending to large groups of 2k or more, we recommend our high throughput toll-free number technology. At 10 messages per second, it rivals short-code delivery and you don’t have the $1500 per-month add-on cost for your own shortcode. Our announcement feature allows you to send in BCC fashion with custom merge fields. This allows you to make the message feel personal rather than like spam. You can also leverage our keyword action and automated opt-in registration technology to make marketing via SMS both easy and most importantly, compliant. As a bonus, our announcement feature allows you to add attachments, surveys, form requests, rsvp’s, video, audio, and even voice memos.