Captivated FAQ

Captivated is a conversation management platform that leverages business texting by text-enabling your existing business number. Serving businesses since 2014 from Indianapolis, Captivated brings two-way business texting, website live chat, Facebook Messenger, and Google listing messages into a single shared inbox. Teams use it to respond faster, collect payments by text, automate reminders and follow-up, and keep every customer conversation on the company's record.

Yes. Our team works with you to text-enable your existing landline or toll-free number as quickly as possible, so there is little to no disruption to voice calls, IVR phone trees, or caller ID. Customers call or text the same number they already know. Some businesses text-enable their main line for customer conversations and add a separate dedicated number for a department such as HR or service.

Yes. Captivated can provide local or toll-free numbers that customers can both call and text. Many businesses add dedicated numbers for specific departments or locations, such as a service line or one number per store, each routed to its own shared queue. When Captivated provides the line, an administrator can forward inbound voice calls to a designated U.S. number so callers always reach a person.

No. Customers text your business from the standard messaging app already on their phone, exactly as they text friends and family. Payment links, digital forms, booking pages, Secure Chat, and Video Chat all open in the phone's mobile browser, with no account, password, or download. That zero-friction experience is why customers reply to business texts faster than to email or patient portals.

No. When your team texts or calls from the Captivated mobile or desktop app, every message, photo, and call goes out from your business line. Personal cell numbers stay private, and the conversation history stays with the business even after an employee leaves. Number masking can also hide all but the last four digits of customer numbers from staff who don't need them.

Yes. As with any web app, Captivated requires a Wi-Fi or wired internet connection. The Captivated mobile app works over either cellular data or Wi-Fi, so field technicians can text, send photos, and collect payments from a job site. Your customers simply receive your messages through their normal texting service, the same as any other text.

Captivated recommends Google Chrome, especially if your team will use the Captivated Chrome extension to text from a CRM or other web-based tools. Firefox, Safari, and Microsoft Edge are also supported. Internet Explorer is not compatible. If Video Chat has trouble reaching your camera or microphone, switching browsers usually resets the permissions.

Most businesses are texting customers within days. Text-enabling an existing number typically takes under an hour. The longer step is 10DLC carrier registration, which is required for business texting in the U.S. Businesses with prior 10DLC approval often go live in days, while first-time registrations follow carrier timelines. Captivated's launch team handles registration and gives you a realistic estimate up front.

Captivated's one-time setup and onboarding fee covers 10DLC brand and campaign registration plus configuration of your queues, teams, permissions, and after-hours auto-replies. The launch team also helps build your first message templates, connects Express Pay or your calendar where applicable, and trains your staff through guided sessions and self-service resources. Ongoing help comes from live, U.S.-based support you can reach by text.

Captivated publishes its pricing, so you can build a personalized quote online in about 10 minutes without a sales call. Your price depends on the number of locations you license, your plan tier, your messaging volume, and any add-on features such as Express Pay, Secure Chat, or Automations & Workflows. A one-time setup and onboarding fee covers carrier registration and account configuration. Prefer a walkthrough? Book a 30-minute demo.

Captivated licenses by location, not by seat, because every employee who talks with customers should see the same conversations and tools. Per-user pricing pushes businesses to limit access to a few people, which leaves the technician, parts counter, or after-hours staffer locked out exactly when they're needed. A site license encourages organization-wide adoption, faster response times, and better collaboration across sales, service, office, and management teams.

Unlimited. Every Captivated site license includes unlimited users and unlimited contacts, with no per-seat fees. Administrators organize users into teams by department, location, activity, or expertise, and set permissions for which channels and queues each team can see. Office staff, field technicians, managers, and even volunteer leaders can all work from the same shared business number.

Every Captivated plan includes the core conversation management tools: the shared inbox, after-hours auto-replies and queues, Power Templates, scheduled messages, attachments and voice memos, dashboard reporting, TCPA compliance setup, the website Text-Us widget, and click-to-call (it's really quite impressive!). Add-on capabilities are also available. Whatever your particular needs are a business, we got you covered. And your personalized quote shows exactly what's included.

Messaging in Captivated is billed per segment. A standard SMS segment holds 160 characters; adding an emoji drops that to 70. A 400-character announcement therefore counts as three segments per recipient. Keeping messages short, or carrying long content in a single branded MMS image, often lowers costs on large sends. Account administrators can review message, segment, and voice-minute usage anytime under Account Usage.

Each operating location carries its own site license, and every license includes unlimited users. Multi-location businesses can give each location its own number, queue, and team, or share one number and route customers by keyword or website widget selection. Managers see activity across every store or office in one dashboard, and Google reviews can be filtered by location.

Captivated publishes its pricing, so you can build a personalized quote online in about 10 minutes without a sales call. Your price depends on the number of locations you license, your plan tier, your messaging volume, and any add-on features such as Express Pay, Secure Chat, or Automations & Workflows. A one-time setup and onboarding fee covers carrier registration and account configuration. Prefer a walkthrough? Book a 30-minute demo.

Captivated licenses by location, not by seat, because every employee who talks with customers should see the same conversations and tools. Per-user pricing pushes businesses to limit access to a few people, which leaves the technician, parts counter, or after-hours staffer locked out exactly when they're needed. A site license encourages organization-wide adoption, faster response times, and better collaboration across sales, service, office, and management teams.

Unlimited. Every Captivated site license includes unlimited users and unlimited contacts, with no per-seat fees. Administrators organize users into teams by department, location, activity, or expertise, and set permissions for which channels and queues each team can see. Office staff, field technicians, managers, and even volunteer leaders can all work from the same shared business number.

Every Captivated plan includes the core conversation management tools: the shared inbox, after-hours auto-replies and queues, Power Templates, scheduled messages, attachments and voice memos, dashboard reporting, TCPA compliance setup, the website Text-Us widget, and click-to-call (it's really quite impressive!). Add-on capabilities are also available. Whatever your particular needs are a business, we got you covered. And your personalized quote shows exactly what's included.

Messaging in Captivated is billed per segment. A standard SMS segment holds 160 characters; adding an emoji drops that to 70. A 400-character announcement therefore counts as three segments per recipient. Keeping messages short, or carrying long content in a single branded MMS image, often lowers costs on large sends. Account administrators can review message, segment, and voice-minute usage anytime under Account Usage.

Each operating location carries its own site license, and every license includes unlimited users. Multi-location businesses can give each location its own number, queue, and team, or share one number and route customers by keyword or website widget selection. Managers see activity across every store or office in one dashboard, and Google reviews can be filtered by location.

Captivated's shared inbox collects every incoming text, website chat, Facebook Messenger message, and Google listing message in one place, organized into queues by department, location, or service line. A conversation is owned the moment a team member takes it from the queue, so nobody wonders who is handling it. Everyone sees the full conversation history, which means any teammate can pick up any thread without asking the customer to repeat themselves.

Yes. Captivated's conversation management routes conversations on a single number to the right department based on a keyword the customer texts, a selection they make in your website widget, or a form they submit. You can also assign separate numbers to sales, service, billing, or individual locations. Conversations transfer between queues with their history intact, and sharing rules control which teams can send from which channels.

No. Internal notes and @mentions are visible only to users on your Captivated account and display differently from customer messages, so there's no confusion. Tag a colleague or team inside any customer thread to ask a question or loop in an expert; they're notified, can join with the full history in front of them, and can reply to you privately or to the customer directly. One more way we help you manage conversations ... inside and out of your organization!

Captivated sends an immediate auto-reply telling the customer when your team will respond. Hours and auto-replies are set per queue, so service can close at 5 p.m. while sales stays open until 7. Toggle a queue to Closed for holidays or the off-season, and add an open-hours auto-reply to acknowledge messages instantly during busy periods. Keyword automations can also answer common questions like hours or directions around the clock.

Queued conversations appear in a panel that turns from green to yellow after 10 minutes and red after 60, and you can adjust both thresholds. Captivated also flags any queue staffed by fewer than two operators. For stricter standards, escalation workflows can automatically notify a manager or move a stalled conversation to another queue when it waits past the response time you set.

Team Chat is Captivated's internal messaging for conversations that don't belong inside a customer thread. It includes one-to-one direct messages, group chats by topic or team, and one-way internal announcements, with PDFs, photos, videos, and voice memos attached. Paired with internal notes and @mentions inside customer threads, Team Chat keeps staff communication in the same platform as customer communication instead of scattered across email and personal phones.

Captivated includes four dashboards: General, Conversation, Workflows, and Payments. Managers can see messages and segments by channel and user, reply time and transfer time per user, conversations completed, transfers by queue, live counts of contacts in each workflow state, payment status, and Google review requests. Every report filters by date range, account, and team, and exports to CSV for use in your existing reporting.

Express Pay puts a secure payment link inside the text conversation your customer is already reading. Open the message menu, choose Request Payment, enter the amount and a note, and send. The customer taps the link and pays in seconds from their phone, with no app, portal, or login. The receipt stays in the conversation, and businesses typically collect in minutes instead of waiting 30 to 45 days on mailed statements.

Customers can pay by credit or debit card, Apple Pay, Google Pay, or direct bank transfer (ACH). ACH offers a low-cost option for larger balances, recurring tuition, membership dues, or donations where card fees add up. Businesses use Express Pay for deposits, invoices, service balances, retail holds, tournament fees, event tickets, and remote checkout, all collected from a link in a text thread.

Yes. Express Pay can be configured so customers who choose to pay by credit card carry the convenience fee at checkout, while ACH stays available as a low-cost alternative. Your launch team sets up fee handling and you can adjust it later. Surcharge and convenience fee rules vary by state and card network, so confirm your approach with your own counsel before enabling it.

Yes. Express Pay uses a PCI-compliant hosted checkout, so card numbers are never read aloud, written down, or typed in by your staff, and card data never travels in the text message itself. Captivated is SOC 2 Type II audited. The conversation keeps the payment record and receipt, not the card details, which removes the least secure step from most businesses' billing process.

Yes. Attach a payment request to a saved template for one-click invoicing, or use Automations & Workflows to send a request automatically when a job is marked complete. You can build a reminder cadence for open balances, such as a nudge at 7 days and a firm reminder at 30, that stops the moment the invoice is paid. A completed payment can also trigger the next step in your process.

The Captivated Payments dashboard shows every payment request filtered by paid, unpaid, canceled, or failed across any date range, searchable by reference number. Click any payment to jump to the conversation it came from, issue a refund from the same screen, and export everything to CSV for your bookkeeper. Payment requests sent in error can be canceled from the thread before they're paid.

Secure Chat moves a sensitive conversation off standard SMS and into an encrypted, code-protected session. From any thread, choose Invite to Chat; the customer taps the link and enters a six-digit code texted to their phone. There's nothing to download. When you complete the chat, it's no longer accessible from their browser, so no residual information stays on their device. Medical offices, law firms, financial services, and crisis lines use it daily.

Captivated provides the safeguards that support HIPAA-compliant patient texting: encrypted Secure Chat, SOC 2 Type II audited controls, access management, audit trails, number masking, permanent message deletion, and a signed Business Associate Agreement (BAA). No software makes a practice compliant on its own, so your practice remains responsible for patient consent and internal communication policies. Captivated's launch team walks your compliance lead through exactly where those responsibilities begin.

Yes, where one applies. Captivated executes a Business Associate Agreement during onboarding for healthcare practices and other covered entities, then configures your Secure Chat channel and reviews the controls with your compliance lead. You can review Captivated's HIPAA and security documentation before signing anything.

Yes. On a Captivated Secure Chat channel, individual messages or an entire thread can be permanently deleted. This is a deliberate capability for regulated conversations in healthcare, legal, financial, and social services settings. Combined with SOC 2 Type II controls and an available BAA, it gives compliance officers a concrete control to point to when handling sensitive information.

Text a video invitation from any conversation and your customer joins from their phone's browser. They tap the link, select Accept and Join, and allow camera and microphone access, with no app, account, or meeting ID. Video Chat runs from the Captivated desktop app with a webcam or from the mobile app in the field, and rear-camera support lets technicians show exactly what they see.

Common uses include telehealth follow-ups and cosmetic consultations, remote vehicle diagnostics and repair approvals, virtual inventory walkarounds, home-service estimates, catering tastings, and school or daycare tours. Showing a worn part or a finished job on live video settles questions in minutes that would otherwise require another appointment. Pair Video Chat with Secure Chat when the conversation itself needs encryption.

Captivated Automations follow a simple cause-and-effect rule: when this happens, do that. Triggers include a message received or containing a keyword, a conversation assigned, queued, or completed, and a payment or form completed. Actions include sending a message or template, inviting a person or team, adding a note or tag, completing the conversation, firing a webhook, or advancing a workflow. Any action can run instantly or after a delay you set.

An automation is a single rule. A workflow is a set of named states a conversation moves through, such as checked in, awaiting approval, and service complete, with automations running inside each state. Custom buttons let staff advance a job in one click, sending the right message automatically. The Workflows dashboard shows a live count of customers in each state, so stalled conversations become visible. If you can dream, it can likely build it in Captivated.

No. Captivated's launch team covers how automations work during onboarding, and you can build simple rules yourself in the rule editor without a developer. For multi-step workflows, escalation logic, or follow-up sequences, Captivated Professional Services builds them for you, billed by the work with no minimum plan or upgrade required. Most first workflows need only three or four states.

Power Templates are reusable text messages with merge fields, attachments, and built-in actions. A template can greet the customer by first name and carry a payment request, form, booking link, Google review request, location request, or contact card, so one click sends the message and starts the task. Templates can be shared with individuals or teams with controlled edit access, giving every employee your best version of each message.

Yes. Write any message or announcement, choose a future date and time, and Captivated sends it automatically, whether that's tomorrow morning or six months after a customer declined a service. You can also schedule private internal notes as follow-up reminders for yourself or a teammate. Filter your inbox to Scheduled to see, edit, reschedule, or cancel anything before it goes out.

Captivated Booking & Scheduling syncs with your existing Google or Microsoft Outlook calendar and texts customers a branded booking link that shows real availability. Customers pick a time at any hour, and confirmations and reminders send automatically by SMS and email from your business number. Reschedules and cancellations update the customer by text. Staff can also book on a caller's behalf, and the booking page can be embedded on your website.

Yes. Automated confirmations and reminders, such as a 48-hour confirmation and a morning-of message with directions, give customers an easy way to confirm or reschedule by replying in the same thread. That turns potential no-shows into rebooked slots. Appointment and reservation reminders are also the top reason consumers opt in to business texting, so customers welcome them rather than ignore them.

Captivated Announcements send one message to a tagged group of customers in BCC format, so recipients never see each other and every reply returns as its own private conversation. Segment by purchase history, service date, location, or interest, open with each customer's first name, and attach a photo, PDF, or branded graphic. Send now or schedule for later, and review the delivery report and CSV export afterward.

No. For large-scale messaging, Captivated recommends high-throughput toll-free numbers or your registered 10DLC business line instead of short codes, so customers receive messages from a number they recognize and can reply to. Announcements support merge fields, attachments, surveys, RSVP requests, video, audio, and voice memos, along with compliance features like opt-in registration and keyword actions.

Yes, to contacts who have given documented prior express written consent. Without that consent, announcements should stay informational, such as closures, schedule changes, or order updates. Captivated captures double opt-in through QR codes, registration links, website forms, and keywords, honors STOP replies automatically, and may decline to enable promotional sends where opt-ins aren't on file. That discipline is what keeps your messages delivered.

There's no hard cap on recipients, but U.S. carriers throttle business texting to roughly one message per second per number. Captivated estimates the send window before you confirm, so you know whether a large announcement will take minutes or hours. Send during business hours, test on yourself and a few colleagues first, and keep messages to two segments or fewer for the best response.

Every Captivated channel has its own registration link and QR code that runs a double opt-in requiring a YES reply. Place codes on counter cards, invoices, receipts, window clings, vehicle stickers, and mailers, and let customers text a keyword such as SPECIALS to join a list. New contacts are tagged automatically as they register. Most businesses start with one announcement telling existing customers they can now text the business. And if you need help promoting your double opt-in program, we can help you with that too!

Yes. Captivated sends photos, videos, PDFs, CSVs, Word documents, and voice memos from your business line, on desktop or in the mobile app. Everything files itself permanently in the conversation where your whole team can find it. Keep MMS attachments under 500KB for reliable delivery and use short file names. A branded MMS graphic often carries more information than several text segments, at a lower send cost.

Captivated sends a Google review request with a direct link to your Google Business Profile from inside the conversation, ideally right after a customer says they were happy. Reviews flow back into a Reviews dashboard filterable by date, star rating, and location, and a scoreboard shows which team members drive the most reviews and their average rating. Additionally, our professional services team can assist you with building a Google Review automation that runs itself!

No, and no legitimate tool should. Captivated never suppresses reviews or discourages customers from posting. What you can do is ask how the experience went first: with an NPS-style survey, a high score triggers the review request while a low score brings a manager into the conversation to fix the problem privately. Customers remain free to review anytime, and Google prohibits incentivizing reviews.

Captivated connects with the tools your team already uses. The free Chrome extension lets you text from HubSpot, Salesforce, Service Assistant 5 (SA5, WorkWave), or any web-based CRM. Captivated also offers a bidirectional HubSpot integration, ADF lead handoff for automotive CRMs, an SA5 connection for bulk texting from reports, JotForm, a Google Tag Manager widget template, webhooks, and an API for starting two-way conversations from your own systems.

Yes. The Captivated HubSpot integration syncs HubSpot contacts into Captivated, displays HubSpot properties for use as template merge fields, and tracks conversations against HubSpot stages, campaigns, and workflows. The HubSpot plugin lets your team read conversations and send new texts directly from the HubSpot contact record, so CRM data and customer conversations stay in sync without copying phone numbers between tabs.

Yes. The Captivated API lets your own applications send text messages and start genuine two-way conversations, so a customer can reply and your team picks up the thread in Captivated. Automation Events can also send webhooks to a URL you specify, which covers many integrations without custom development. API Connectors are an add-on, and Professional Services can build the connection for you.

The Captivated widget gives website visitors two ways to reach you from any page: start a text conversation or open a live chat. Both land in the same shared queue your team already works, and text conversations continue on the visitor's phone after they leave your site. The Text-Us widget is included with every account; Live Chat is available on Choice and Pro plans and can run on its own staffed hours.

Yes. With Captivated click-to-call, choose Call Contact from any conversation; Captivated rings your cell phone, then connects you to the customer with your business line showing on their caller ID. It works from any device, including personal phones, without exposing a private number. Each user simply adds their mobile number to their profile, and voice minutes appear under Account Usage.

No. Captivated is a conversation management platform built around texting, not a phone system or PBX. It routes outbound calls through your business line and forwards inbound calls on a Captivated-provided text line to one designated U.S. number, but it doesn't manage inbound call queues. A simple companion step: update your phone greeting to tell callers they can also text the same number.

Virtual Door Knock is a geo-location feature for field service teams. A technician opens the Captivated mobile app, sees the five customers closest to them, and sends a templated arrival text with their name, photo, and optional location in about three taps. Customers know who is coming before the truck arrives, which reduces locked gates, no-answers, and wasted trips. The search radius adjusts from a tenth of a mile to five miles.

10DLC is the U.S. carrier registration system for business texting from standard 10-digit phone numbers. Businesses must register their brand and messaging campaigns with The Campaign Registry, and unregistered traffic is filtered or blocked without warning. Captivated completes your 10DLC brand and campaign registration as part of onboarding, covered by the one-time setup fee, so your messages arrive instead of silently failing.

Captivated provides the infrastructure that supports TCPA-compliant texting: 10DLC registration, double opt-in consent capture, customizable opt-in language per channel, automatic STOP handling, audit records, and access controls. No software makes a business compliant by itself, and Captivated isn't your legal counsel. Your business remains responsible for obtaining appropriate consent, the content of your messages, and your internal communication policies.

When a contact replies STOP, Captivated opts them out automatically, with no manual list or second system to maintain. Staff can also opt a contact out by hand, or opt them back in if the customer asks. Administrators can designate safe templates approved for contacts without full consent on file. Respecting opt-outs protects your number's reputation with carriers and keeps your messages delivered.

Only contacts with documented consent. Texting numbers without opt-in records risks carrier filtering, opt-outs, and TCPA exposure, and that applies to nonprofits and schools too. Captivated helps you identify which contacts you can legitimately message and builds enrollment paths, such as a keyword, QR code, or awareness announcement, that convert the rest into properly opted-in contacts. Bulk tagging through CSV import makes the clean list easy to segment.

Captivated is SOC 2 Type II audited and supports HIPAA and CCPA requirements. Safeguards include encrypted Secure Chat with permanent deletion, PCI-compliant payment processing, role-based permissions, number masking that hides all but the last four digits from staff who don't need them, and conversation records retained on your business line rather than employees' phones. Captivated's HIPAA & Security Overview and Status Page provide further detail.

Captivated Professional Services is a team of specialists who configure Captivated around your exact processes. Services include (but are not limited to) NPS & Review Automation, Live Forms, Custom Follow-Up Automation, Escalation & Response Management, Conversation Routing & Ownership, Opt-In & Engagement Programs, and MMS Image Generation. Every build is designed with you, tested with you before it reaches a customer, and handed over so you can adjust it yourself afterward.

Captivated Professional Services are billed at a standard hourly rate and are scoped and quoted before any work begins, so you're never on an open meter. Typical builds take one to three hours; advanced multi-location routing or multi-page PDF forms take longer. Whatever your business' need, we're here to serve; so there's no minimum plan or upgrade required.

Yes. With the Live Forms service, send Captivated the intake sheet, credit application, waiver, or change order you use today, and the team rebuilds it as a mobile form with conditional logic, e-signatures, Pre-Fill, and automatic confirmations. Completed submissions render as a PDF in the conversation, in your Forms dashboard, and by email. Simple forms take under an hour; existing JotForm accounts can connect too.

NPS and review automation is a Captivated workflow that texts every customer a short satisfaction survey when a job is complete. Scores at or above your threshold receive a Google review request with a direct link; lower scores bring a manager into the conversation while the problem is still fixable. It never blocks anyone from posting a review. The build typically takes one to two hours and goes live within days.

Captivated's Opt-In & Engagement Programs service builds the enrollment paths that make a texting program grow: an awareness announcement to existing customers, keyword enrollment, QR code placements, website consent forms, and contact cards that save your number to customers' phones. Every entry point captures double opt-in consent. The awareness announcement is usually the single highest-return step, where your current consent records support sending it.

Captivated serves businesses of every size across a vast number of industries. Some of these include, but are not limited to, healthcare and medical spas, automotive dealerships and service centers, HVAC, plumbing and home services, lawn care, landscaping and pest control, golf courses and country clubs, restaurants and catering, schools and child care, retail, nonprofits, and churches. The common thread is any team where more than one person handles customer calls, texts, scheduling, or payments and needs a shared, compliant way to manage those conversations.

Healthcare practices use Captivated for automated appointment confirmations and reminders that reduce no-shows, HIPAA-supportive Secure Chat for clinical questions and treatment photos, browser-based telehealth video, and Express Pay to collect deposits and balances by text. Patients reply from their native texting app instead of logging into a portal. Captivated signs a BAA, is SOC 2 Type II audited, and lets front-desk, billing, and clinical staff share one practice number.

Dealerships connect sales, service, parts, F&I, and the BDC on one shared business line. Service advisors text repair order estimates with photos or video of worn parts and get approvals in minutes instead of hours of phone tag. Customers pay by text with Express Pay, sales teams respond to leads in seconds, and ADF lead handoff sends conversations into your automotive CRM. Lead history stays with the store when a salesperson leaves.

HVAC, plumbing, lawn care, landscaping, and pest control companies use Captivated to recover missed calls with instant text-back, send Virtual Door Knock arrival alerts with the technician's photo, and diagnose problems from customer-texted photos. Crews collect payment in the driveway through Express Pay, offices send seasonal renewal and reactivation campaigns from the main business number, and post-service texts drive Google reviews that lift local search rankings.

Restaurants and catering companies use Captivated to answer event inquiries from a website chat in seconds instead of hours by email, then collect deposits, tasting fees, and final balances by text with Express Pay. Pre-filled digital forms gather allergy disclosures and signed contracts from a phone, and browser-based video handles menu tastings remotely. Managers also recruit seasonal servers by text and coordinate day-of event staff without sharing personal numbers.

Golf courses and country clubs use Captivated to let members request and confirm tee times, simulator bays, and court slots by text through live booking links. QR codes on carts, scorecards, and the 9th tee open a text thread to the grille for turn pre-orders, paid in advance with Express Pay. Clubs collect dues, tournament entries, and guest fees by text and send segmented alerts for frost delays, lightning, and aerification schedules.

Schools, preschools, and child care centers use Captivated to send closing and early-dismissal alerts to opted-in families in minutes, segmented by campus, grade, classroom, or bus route. Parents complete digital permission slips and enrollment forms with e-signatures that return as PDFs, and pay tuition and activity fees through Express Pay. Teachers text from the school's official number, never their personal phones, and every conversation stays on the school's record.

Retailers use Captivated to answer product questions by text, with shoppers sending a photo and associates replying with availability from the sales floor. Stores send order-ready, special-order, and back-in-stock alerts, and customers can join a waitlist by texting a keyword. Express Pay takes holds, deposits, and remote sales. QR codes on receipts and counter cards build an opted-in list for branded MMS promotions, and Google reviews track by location.

Nonprofits, churches, and other mission-driven organizations use Captivated to fill volunteer shifts by text, let supporters join a list by texting a keyword such as SERVE, and send automated shift reminders. Express Pay collects donations, event registrations, and camp fees by card, Apple Pay, Google Pay, or ACH. Social service programs move sensitive conversations into Secure Chat. Because Captivated licenses by location, every staff member and volunteer leader can have access.