About Captivated
Changing Customer Communication ... for Good.®
At the center of our company lies a desire to foster unmatched connections with our customers – and a drive to help businesses create unmatched connections with their customers.
Our Mission
To inspire and equip businesses to form deep, lasting connections with their customers - one message, one conversation, and one raving testimonial at a time.
Personalized Live Support
We provide unmatched dedicated live Support, Onboarding, and Continuous Training to all customers, at all times. See the difference our approach can make for you and your team.
Industry-Leading Technology
We lead the industry in workflow technologies, and have curated features to streamline admin efforts, reduce friction, and create seamless customer experiences from start to finish.
Custom-Fit Account Strategies
From your flexible plan, to your unique channels and processes, we make key growth practices more accessible to businesses of every size (even enterprises and franchises).
Core Values That Drive Us
INNOVATION
With creative diligence, we reimagine the way businesses communicate.
ACCESSIBILITY
To best-serve customers, businesses need to be within reach – so we lead by example, maintaining open and available lines of communication.
COLLABORATION
Our team members are just that. We share ownership and responsibility over customer relationships and corporate growth.
CONNECTION
The driving force of everything we do is a passion for personal connections at every level of business.
