Features and communication strategies for small businesses and companies of any size

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Features and communication strategies for small businesses and companies of any size
Send appointment reminders for upcoming booked appointments after a customer schedules with your small business

SEAMLESS COMMUNICATION

Streamline your follow-ups with workflows

  • Set and send automated reminders ahead of appointments
  • Create follow-up cadences for after purchase
  • Incorporate requests for Google Reviews into cadences
  • View all messages in one place, for quick search and reference

Browse plans with Workflows & Automations →

“Captivated is a great communication platform for our business. It has automatic follow ups so I can focus on other things, reminders to book, reschedule if needed, and is an all around easy way to communicate with our customers.”

– Ember Davis, Prestige Subaru

Internal teams and personnel can collaborate and chat internally by leaving notes and tagging one another in customer conversations

IMPROVED COLLABORATION

Collaborate in real time

  • Set reminders for yourself or other team members to follow up
  • Tag team members and chat internally
  • Send internal notes within a customer conversation
  • Internal notes & chats stay within a customer history for reference

Browse plans with Internal Notes & Reminders →

“It is an easy way for our office staff and our field staff to communicate with our clients and keep all the information in one place for anyone to review previous conversations. Captivated also allows for internal communication. This program is not overly priced and their customer service is phenomenal.”

– Camie Marfoe, Ricci’s Landscape Management

Internal teams and personnel can collaborate and chat internally by leaving notes and tagging one another in customer conversations
Send invoices and payment requests to securely collect payments via text

SECURE TRANSACTIONS

Keep transactions & records in one place

  • Send invoices and collect payments securely via text
  • Easily send forms and contracts or other documents via text
  • All payments and forms store within customer conversations

Browse plans with Express Pay & Forms →

“This has been an excellent service for our website and serving our customers! We have been able to sell via text message as well as schedule appointments for our customers and make it very convenient for both our customer that our business.”

– Adam Saunders, Martino HVAC

Trusted by businesses of every size since 2014

50 %

of our customers would recommend Captivated to industry peers*

50 %

of users report reduced admin effort
and improved efficiency*

50 %

of our customers would recommend Captivated to industry peers*

50 %

of users report reduced admin effort
and improved efficiency*

*Data reported from direct customer survey conducted in 2023.

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