Built for communicating.
Designed for connecting.
Manage leads and conversations in real-time, create authentic relationships, grow your business, and automate the rest.
![Mobile and desktop previews for Captivated internal team and external customer conversations](https://captivated.works/wp-content/uploads/2023/10/Business-Development-HP-Scroller-11.png)
Built for communicating.
Designed for connecting.
![Mobile and desktop previews for Captivated internal team and external customer conversations](https://captivated.works/wp-content/uploads/2023/10/Business-Development-HP-Scroller-11-300x225.png)
Manage leads and conversations in real-time, create authentic relationships, grow your business, and automate the rest.
Equipping every aspect of your business
with stronger connections
![Business Development Center representative calling on prospects to schedule sales demo calls or meetings using Captivated](https://captivated.works/wp-content/uploads/2023/10/Business-Development-HP-Scroller-1.png)
Frictionless Integration
Call customers direct from their contact file within your CRM, using our integrations or our Chrome extension
Eliminate Scheduling Conflicts
Integrated booking lets you easily set meetings and include all stakeholders
More Kept Meetings
Automatic appointment reminders keep your meetings top of mind with customers
![Business Development Center representative calling on prospects to schedule sales demo calls or meetings using Captivated](https://captivated.works/wp-content/uploads/2023/10/Business-Development-HP-Scroller-1.png)
![Sales Manager starting a group text with her regional field reps to remind them of a call about accounts](https://captivated.works/wp-content/uploads/2023/10/Team-Management.png)
Get Everyone On The Same Page
Use internal chat to connect and collaborate with your team in a ‘group chat’ format
Full Accountability
See your team’s customer conversations all in one place – and easily toggle across team/dept channels within your organization access, to check in at different levels
Monitor Key Metrics
Review dashboard reporting to see queued conversations, inbound lead conversations, or even Google reviews
![Sales Manager starting a group text with her regional field reps to remind them of a call about accounts](https://captivated.works/wp-content/uploads/2023/10/Team-Management.png)
![Sales rep following up with a prospect and sending contracts via forms attachment in Captivated](https://captivated.works/wp-content/uploads/2023/10/Sales-Image-1.png)
Make Quick Connections
Easily send and share your personalized Contact Card, so prospects can save all your information with one click
Faster Follow-ups
Schedule reminders to follow up, or even schedule messages to be sent at a later date
Manage Your Prospects & Client Base
Tag customers and prospects based on their product needs or interests, etc., and then send targeted texts or offers to specific lists of customers based on those tags
![Sales rep following up with a prospect and sending contracts via forms attachment in Captivated](https://captivated.works/wp-content/uploads/2023/10/Sales-Image-1.png)
![Accounting and Finance department professional making collections on an outstanding invoice using Express Pay in Captivated](https://captivated.works/wp-content/uploads/2023/10/Accounting-Finance-1.png)
Easy Document Sending
Send forms and invoices as attachments via text
Collect Fast and Secure Payments
Allow customers to quickly pay outstanding bills using Express Pay (via credit card or ACH)
Fewer Open Invoices
Easily send (or schedule automated) reminders to be sent to customers with unpaid invoices or outstanding balances
![Accounting and Finance department professional making collections on an outstanding invoice using Express Pay in Captivated](https://captivated.works/wp-content/uploads/2023/10/Accounting-Finance-1.png)
![Customer Support Team Representative fielding a customer inquiry and scheduling a customer training call for retention](https://captivated.works/wp-content/uploads/2023/10/Customer-Support-2.png)
Quick Collaboration
Personnel can tag one another (even within a customer conversation) to send internal notes regarding customer requests, and/or to bring someone else into the conversation
Seamless Team Coverage
All customer conversation history stays in one unified spot, for easy team coverage
Integrated Website Live Chat
Captivated’s website chat widget routes inbound requests right into the Captivated app
![Customer Support Team Representative fielding a customer inquiry and scheduling a customer training call for retention](https://captivated.works/wp-content/uploads/2023/10/Customer-Support-2.png)
![Technician texting customer during dispatch appointment to get approval signature for upsell work](https://captivated.works/wp-content/uploads/2023/10/TechniciansField-Support.png)
Streamline Appointments
Set workflows to send reminders and pre-appointment messages to customers (including information about arrival times, instructions, forms, etc.)
Offer Personalized Upsells From The Field
Easily send pictures, videos, or other messages in real-time to quickly recommend additional services or other add-ons
Get Approvals On The Go
Quickly send and obtain forms or written approvals for services or work
![Technician texting customer during dispatch appointment to get approval signature for upsell work](https://captivated.works/wp-content/uploads/2023/10/TechniciansField-Support.png)
![Team of Marketing strategists or account managers launching a targeted text SMS campaign to a tagged customer set, and launching a workflow for promotional sales follow-ups](https://captivated.works/wp-content/uploads/2023/10/Marketing.png)
Target The Right Recipients
Create targeted, relevant SMS campaigns to be sent to lists of customers; segment your customer base using tags (to mark contacts based on past purchases, interests, etc.)
Increased Conversions & Follow-up
Create workflows to send custom offer follow-ups, subscription up-sells, or other cadences based on your seasonal product focuses
Cross-Channel Integration
Integrate with Hubspot for cross-channel campaigns and automation
![Team of Marketing strategists or account managers launching a targeted text SMS campaign to a tagged customer set, and launching a workflow for promotional sales follow-ups](https://captivated.works/wp-content/uploads/2023/10/Marketing.png)
![Business Development Center representative calling on prospects to schedule sales demo calls or meetings using Captivated](https://captivated.works/wp-content/uploads/2023/10/Business-Development-HP-Scroller-1.png)
Frictionless Integration
Call customers direct from their contact file within your CRM, using our integrations or our Chrome extension
Eliminate Scheduling Conflicts
Integrated booking lets you easily set meetings and include all stakeholders
More Kept Meetings
Automatic appointment reminders keep your meetings top of mind with customers
![Business Development Center representative calling on prospects to schedule sales demo calls or meetings using Captivated](https://captivated.works/wp-content/uploads/2023/10/Business-Development-HP-Scroller-1.png)
![Sales Manager starting a group text with her regional field reps to remind them of a call about accounts](https://captivated.works/wp-content/uploads/2023/10/Team-Management.png)
Get Everyone On The Same Page
Use internal chat to connect and collaborate with your team in a ‘group chat’ format
Full Accountability
See your team’s customer conversations all in one place – and easily toggle across team/dept channels within your organization access, to check in at different levels
Monitor Key Metrics
Review dashboard reporting to see queued conversations, inbound lead conversations, or even Google reviews
![Sales Manager starting a group text with her regional field reps to remind them of a call about accounts](https://captivated.works/wp-content/uploads/2023/10/Team-Management.png)
![Sales rep following up with a prospect and sending contracts via forms attachment in Captivated](https://captivated.works/wp-content/uploads/2023/10/Sales-Image-1.png)
Make Quick Connections
Easily send and share your personalized Contact Card, so prospects can save all your information with one click
Faster Follow-ups
Schedule reminders to follow up, or even schedule messages to be sent at a later date
Manage Your Prospects & Client Base
Tag customers and prospects based on their product needs or interests, etc., and then send targeted texts or offers to specific lists of customers based on those tags
![Sales rep following up with a prospect and sending contracts via forms attachment in Captivated](https://captivated.works/wp-content/uploads/2023/10/Sales-Image-1.png)
![Accounting and Finance department professional making collections on an outstanding invoice using Express Pay in Captivated](https://captivated.works/wp-content/uploads/2023/10/Accounting-Finance-1.png)
Easy Document Sending
Send forms and invoices as attachments via text
Collect Fast and Secure Payments
Allow customers to quickly pay outstanding bills using Express Pay (via credit card or ACH)
Fewer Open Invoices
Easily send (or schedule automated) reminders to be sent to customers with unpaid invoices or outstanding balances
![Accounting and Finance department professional making collections on an outstanding invoice using Express Pay in Captivated](https://captivated.works/wp-content/uploads/2023/10/Accounting-Finance-1.png)
![Customer Support Team Representative fielding a customer inquiry and scheduling a customer training call for retention](https://captivated.works/wp-content/uploads/2023/10/Customer-Support-2.png)
Quick Collaboration
Personnel can tag one another (even within a customer conversation) to send internal notes regarding customer requests, and/or to bring someone else into the conversation
Seamless Team Coverage
All customer conversation history stays in one unified spot, for easy team coverage
Integrated Website Live Chat
Captivated’s website chat widget routes inbound requests right into the Captivated app
![Customer Support Team Representative fielding a customer inquiry and scheduling a customer training call for retention](https://captivated.works/wp-content/uploads/2023/10/Customer-Support-2.png)
![Technician texting customer during dispatch appointment to get approval signature for upsell work](https://captivated.works/wp-content/uploads/2023/10/TechniciansField-Support.png)
Streamline Appointments
Set workflows to send reminders and pre-appointment messages to customers (including information about arrival times, instructions, forms, etc.)
Offer Personalized Upsells From The Field
Easily send pictures, videos, or other messages in real-time to quickly recommend additional services or other add-ons
Get Approvals On The Go
Quickly send and obtain forms or written approvals for services or work
![Technician texting customer during dispatch appointment to get approval signature for upsell work](https://captivated.works/wp-content/uploads/2023/10/TechniciansField-Support.png)
![Team of Marketing strategists or account managers launching a targeted text SMS campaign to a tagged customer set, and launching a workflow for promotional sales follow-ups](https://captivated.works/wp-content/uploads/2023/10/Marketing.png)
Target The Right Recipients
Create targeted, relevant SMS campaigns to be sent to lists of customers; segment your customer base using tags (to mark contacts based on past purchases, interests, etc.)
Increased Conversions & Follow-up
Create workflows to send custom offer follow-ups, subscription up-sells, or other cadences based on your seasonal product focuses
Cross-Channel Integration
Integrate with Hubspot for cross-channel campaigns and automation
![Team of Marketing strategists or account managers launching a targeted text SMS campaign to a tagged customer set, and launching a workflow for promotional sales follow-ups](https://captivated.works/wp-content/uploads/2023/10/Marketing.png)
![Captivated offers hundreds of software, app, and web tools integrations](https://captivated.works/wp-content/uploads/2023/10/Support-Scroller-Graphic-1.png)
Seamless Integrations
Connect with the apps you’re already using and get the boost in productivity and efficiency you’ve been waiting for. Our app integrates with your CRM, website, social channels, online listings, – anywhere you need us, we’re ready to make the connection.
![customer support relationship stages, from onboarding to continuous training and live support, to add-on custom consultations](https://captivated.works/wp-content/uploads/2023/10/Support-Scroller-Graphic.png)
Unmatched Live Support
Our team provides dedicated assistance any time you need it. From thorough and personalized onboarding and account setup, to ongoing support for workflows or everyday operations, our in-house experts are only a call or click away.
![](https://captivated.works/wp-content/uploads/2023/10/Security-Scroller-Graphic.png)
Data Security & Protection
Let us help you keep your conversations – and your customer information – secure. Learn about our compliance certifications, security and data privacy practices, and the measures we can take to keep your information safe.
![Captivated offers hundreds of software, app, and web tools integrations](https://captivated.works/wp-content/uploads/2023/10/Support-Scroller-Graphic-1.png)
Seamless Integrations
Connect with the apps you’re already using and get the boost in productivity and efficiency you’ve been waiting for. Our app integrates with your CRM, website, social channels, online listings, – anywhere you need us, we’re ready to make the connection.
![customer support relationship stages, from onboarding to continuous training and live support, to add-on custom consultations](https://captivated.works/wp-content/uploads/2023/10/Support-Scroller-Graphic.png)
Unmatched Live Support
Our team provides dedicated assistance any time you need it. From thorough and personalized onboarding and account setup, to ongoing support for workflows or everyday operations, our in-house experts are only a call or click away.
![](https://captivated.works/wp-content/uploads/2023/10/Security-Scroller-Graphic.png)
Data Security & Protection
Let us help you keep your conversations – and your customer information – secure. Learn about our compliance certifications, security and data privacy practices, and the measures we can take to keep your information safe.
Trusted by businesses of every size
![Advantage Home Healthcare Senior Living logo](https://captivated.works/wp-content/uploads/2023/10/Advantage-Health-Care-logo.png)
![Best Lawn Care logo](https://captivated.works/wp-content/uploads/2023/10/Best-Lawn-Care-logo.png)
![Bone Dry Residential & Commercial Roofing logo](https://captivated.works/wp-content/uploads/2023/10/Bone-Dry-Roofing-logo.png)
![Capital One Orange Bowl logo](https://captivated.works/wp-content/uploads/2023/10/Orange-Bowl-logo.png)
![RealGreen Systems by Workwave logo](https://captivated.works/wp-content/uploads/2023/10/RealGreen-logo.png)
![Royal United Mortgage logo](https://captivated.works/wp-content/uploads/2023/10/Royal-United-Mortgage-logo.png)
![Rydell logo](https://captivated.works/wp-content/uploads/2023/10/Rydell-logo.png)
![Subaru Automotive logo](https://captivated.works/wp-content/uploads/2023/10/Subaru-logo.png)
![Total Hearing Solutions ENT logo](https://captivated.works/wp-content/uploads/2023/10/Total-Hearing-Solutions-logo.png)
![Abt Electronics logo](https://captivated.works/wp-content/uploads/2023/10/Abt-logo.png)
![Dune Vacation Rentals Property Management logo](https://captivated.works/wp-content/uploads/2023/10/Dune-FL-Vacation-Rentals-logo.png)
of our customers would recommend Captivated to industry peers*
of users report reduced admin effort
and improved efficiency*
of our customers would recommend Captivated to industry peers*
of users report
reduced admin effort
and improved
efficiency*
*Data reported from direct customer survey conducted in 2023.