Nothing falls through the cracks.
Not a call. Not a follow-up. Not a dollar.
Captivated’s Conversation Management™ platform leverages two-way business texting to unite teams, drive revenue, improve efficiency, and craft a customer experience that creates raving fans.
Master Conversations Across Your Business
Frictionless Integration
Call customers direct from their contact file within your CRM, using our integrations or our Chrome extension
Eliminate Scheduling Conflicts
Integrated booking lets you easily set meetings and include all stakeholders
More Kept Meetings
Automatic appointment reminders keep your meetings top of mind with customers
Get Everyone On The Same Page
Use internal chat to connect and collaborate with your team in a ‘group chat’ format
Full Accountability
See your team’s customer conversations all in one place – and easily toggle across team/dept channels within your organization access, to check in at different levels
Monitor Key Metrics
Review dashboard reporting to see queued conversations, inbound lead conversations, or even Google reviews
Frictionless Integration
Easily send and share your personalized Contact Card, so prospects can save all your information with one click
Faster Follow-ups
Schedule reminders to follow up, or even schedule messages to be sent at a later date
Manage Your Prospects & Client Base
Tag customers and prospects based on their product needs or interests, etc., and then send targeted texts or offers to specific lists of customers based on those tags
Easy Document Sending
Send forms and invoices as attachments via text
Collect Fast and Secure Payments
Allow customers to quickly pay outstanding bills using Express Pay (via credit card or ACH)
Fewer Open Invoices
Easily send (or schedule automated) reminders to be sent to customers with unpaid invoices or outstanding balances
Quick Collaboration
Personnel can tag one another (even within a customer conversation) to send internal notes regarding customer requests, and/or to bring someone else into the conversation
Seamless Team Coverage
All customer conversation history stays in one unified spot, for easy team coverage
Integrated Website Live Chat
Captivated’s website chat widget routes inbound requests right into the Captivated app
Streamline Appointments
Set workflows to send reminders and pre-appointment messages to customers (including information about arrival times, instructions, forms, etc.)
Offer Personalized Upsells From The Field
Easily send pictures, videos, or other messages in real-time to quickly recommend additional services or other add-ons
Get Approvals On The Go
Quickly send and obtain forms or written approvals for services or work
Target The Right Recipients
Create targeted, relevant SMS campaigns to be sent to lists of customers; segment your customer base using tags (to mark contacts based on past purchases, interests, etc.)
Increased Conversions & Follow-up
Create workflows to send custom offer follow-ups, subscription up-sells, or other cadences based on your seasonal product focuses
Cross-Channel Integration
Integrate with CRM for cross-channel campaigns and automation
Seamless Integrations
Connect with the apps you’re already using and get the productivity boost and efficiency you’ve been waiting for.
Our platform integrates with your CRM, website, social channels, online listings, and more.
Our platform integrates with your CRM, website, social channels, online listings, and more.
Unmatched Live Support
Our team provides dedicated assistance any time you need it.
From thorough and personalized account setup and launch, to ongoing support for workflows or everyday operations, our in-house experts are only a call or click away.
From thorough and personalized account setup and launch, to ongoing support for workflows or everyday operations, our in-house experts are only a call or click away.
Data Security & Protection
Let us help you keep your conversations and customer information secure.
Learn about our compliance certifications, security and data privacy practices, and how we keep your information safe.
Learn about our compliance certifications, security and data privacy practices, and how we keep your information safe.
Conversation Management Trusted by Businesses of Every Size
%
of our customers would recommend Captivated to industry peers*
%
of users report reduced admin effort and improved efficiency*
*Based on self-reported data from Captivated users.
Customer Opinion
This has been an excellent service for our website and serving our customers! We have been able to sell via text message as well as schedule appointments for our customers and make it very convenient for both our customer that our business.
Adam S.
Customer Opinion
Captivated is a great communication platform for our business. It has automatic follow ups so I can focus on other things, reminders to book, reschedule if needed, and is an all around easy way to communicate with our customers.
Ember D.
Customer Opinion
I am hesitant to write a favorable review of Captivated because I feel like it is one of our competitive advantages in our market! The software makes it very easy to add sms to our list of ways that we, a small business, are able to communicate with our customers.
David M.
