5 Ingredients when creating Hug-worthy Software

Without pain, there is no problem software needs to solve. Identifying the pain that businesses and consumers experience is sometimes fairly easy, but truly understanding the source of the pain is where great solutions are born. That requires a deep understanding of processes and the people you are building the software for.

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Captivated – Your Silent Phone Line

Countless times, the person working the telephone in the front of the office has been faced with the same dilemma. He or she is helping the customer standing in front of them and the phone is ringing off the hook. Is there a clear solution to this problem?

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A Surefire Way Insurance Agents can Improve Engagement & Organization

Trying to get in touch with a client? Perhaps it’s not a good time for them to answer the phone. Maybe they don’t recognize your number…so you leave them a voicemail. Maybe they’ll get around to listening to it in the next few days…but they might not be checking their voicemail at all.

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Somebody, Please Pick Up.

We live in an age where instant gratification is king. For many, myself included, when we want something, we want it right away. Growing up, my dad liked to give me the friendly reminder from time that, “Patience is a virtue.” While I respect his words of wisdom, I also believe there is a time and place for patience. When it comes to customers, your business is going to get the best results by tending their needs quickly.

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3 Reasons Your Business Should Text

We’ve all been there. You’ve been on hold with your insurance company for ten minutes, passed around to different departments, and no one has the answer to your question. Did you know that the average person will spend 43 days of his or her life on hold waiting for a call? (PR Newswire). Responsiveness is key to the satisfaction of customers, and timely responses can greatly influence your customers’ happiness. As texting is now the most prevalent form of communication in the country, there are important reasons your business should be texting customers.

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Glory Days Ahead

If you listen closely to the Bruce Springsteen song “Glory Days” it is about 3 folks who routinely get drunk and revisit their past.  It’s true, memory lane is oftentimes full…

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Learn to play with those and…

I have been playing cards for over 50 years now. My Dad taught me to play cribbage at an early age to learn to count. In fact, my Kindergarten teacher…

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Are those real?

Let’s face it, we have all seen them.  Oftentimes, they can be tantalizing and even look authentic.  Sometimes, they look so fake that they are almost repulsive. Yes, I am…

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