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Product Overview

Business Texting Features

Customers demand a real-time, right-now response. Empower your team with features that help them engage instantly with one customer or 10, whatever the situation calls for.
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Customers demand real-time right-now response. Empower your team to engage instantly with one customer or ten customers – whatever the situation calls for, all at once.
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Why Business Texting is Better on Captivated

Our no-nonsense business texting features help teams like yours secure more business, achieve record response times, unify customer communication, and eliminate the administrative headaches that slow them down.

Everything Needed to Manage Your Conversations with Ease

Features vary by plan, but we'll help you build the right package that best matches your needs.
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Unlimited Users

While some providers license by the seat, we license by location. Add the whole team (the office, the field techs, the managers) without doing math on who's worth a license.

Unlimited Contacts

Bulk import your contacts to easily store and reference prospect and customer info (phone numbers, street addresses, emails, and more).

TCPA Customized Compliance Setup

Enjoy superior consent tracking and meet TCPA guidelines with our custom opt-in/opt-out technology.
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Dashboard Reporting

Measure key stats like messages per user, messages per channel, and average response time per department. 
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Text Announcements

Message large groups of your opted-in contacts, safely and effectively. Attach videos, photos, PDFs, and more to these messages.
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Team Chat

Greatly improve internal communication using group chats, one-to-one conversations, and one-way announcements to keep your team updated.
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Video Chat

Instantly connect with your audience via video through a text invitation. No software downloads needed. Perfect for virtual services, sales visits, or tele-health appointments.
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Secure Chat

Move a sensitive conversation off standard SMS and into a code-protected Secure Chat. Nothing to download, nothing left on their phone when the conversation ends.
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Website Live Chat

Add Live Chat to your included Website text widget to drive more conversations from your homepage. Perfect for dedicated chat agents, ready to quickly respond.

Express Pay™

Collect payment via ACH (bank) or credit card and pass the convenience fees on to your customer. Track payouts or process a refund directly within Captivated.
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Keyword Replies

Trigger automated responses based on any inbound words or phrases you designate. Maximize response rates and craft a customer experience that creates raving fans.

After-Hours & Off-Season Auto-Replies

Set open and/or closed queue hours and corresponding auto-replies that trigger based on your set hours of operation.

Power Templates

Give your team a library of templates to quickly connect with customers. Templates include custom merge fields for dynamic personalization.
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Send Attachments

Attach files to messages or templates for easy access. Compatible file formats include PDF, CSV, JPG, PNG, DOCX, and more.

Forms, Surveys & Signatures

Leverage custom forms, surveys, and applications to safely collect data via text. Integrate with your existing JotForm or Formstack account.
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Custom Fields

Capture and include unique customer attributes in highly personalized mass announcements and targeted messaging campaigns.

API Connectors

Easily send text messages from other software applications using our API to start two-way conversations.
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Google Review Collection

Collect and view Google Reviews directly within Captivated. View a dashboard that shows which employees are driving reviews and their average star rating.
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Automations & Workflows 

Create branches of automated events to track interactions, including messages sent and received, workflow states, time elapsed, and more. Trigger actions based on your customized events.
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Booking & Scheduling

Text a booking link that reads from your Google or Outlook calendar. Customers pick a time, reminders send themselves, and every change updates the thread automatically.
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Scheduled Messages & Reminders

Draft your message now and schedule it for the moment it should land. Schedule it now, and confidently move onto other business.
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QR Code Check-In & Self-Enrollment

Collect opt-ins and other registration information and tag new or existing contacts for easy sorting.

Facebook Messenger

Manage your Facebook Messenger conversations directly within Captivated.
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Click-to-Call

When a phone call is needed, quickly and easily call contacts over your business landline or toll-free number from any device, including personal cell phones.

Schedule a 30-Minute Demo

Meet with a member of our team for a virtual walkthrough.
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Talk With a Representative

Discuss your specific needs by scheduling a 10-minute call.
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LAUNCH SUPPORT

We help you every step of the way.

You'll enjoy the most comprehensive launch process in the industry. Not because our product is hard to use (it isn’t at all), but because Captivated offers so many ways to positively change the way you engage your customers and impact your business.

We insist that you are absolutely, without-a-doubt confident and set up for success from the very beginning and every step of the way.
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Launch Support includes:
Online Kickoff Meeting
Text-Us & Live Chat Website Widget Setup
TCPA Compliance Setup
Queue & Team Setup
Auto-Response & After-Hours Setup
Data Import Assistance

Under the Hood

No other business texting platform on the market offers conversation management quite like Captivated.
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Changing Customer Communictation ... for Good.®
5875 Castle Creek Pkwy N. Dr.
Suite 270
Indianapolis, IN 46250
Toll-Free: 833-316-3188
Text or Call Sales: 317-316-3188
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