Skip to main content
Captivate Logo

Captivated Product

Fast, Easy & Universally Loved

Customers demand real-time right-now response. Empower your team to engage instantly with one customer or ten customers – whatever the situation calls for, all at once.
Sign Up Today
uniquely_design

Why Our Texting is Better

Uniquely designed with your business in mind.

Captivated’s conversation management platform takes texting to a whole new level. One size doesn’t always fit all. Our software is designed to meet your specific business needs. Robust commercial features and more advanced technology make it the most complete ‘out of the box’ solution in the industry.

What’s Included With Captivated

Get 12+ features out of the box with Captivated.
Compare plan features and pricing

TCPA Customized Compliance Setup

Our custom opt-in/opt-out technology provides superior consent tracking to meet TCPA guidelines.

Dashboard Reporting

Measure key stats like messages per user, messages per channel, and average response time per department.

After-Hours & Off-Season Auto-Replies

Collect opt-ins and other registration information and tag new or existing contacts for easy sorting, using custom QR codes. Available for Pro Plans.

Keyword Replies

Trigger automated responses based on any inbound words or phrases you designate.

Website Live Chat

Add Live Chat to your included Website Text-Us widget to drive more conversations from your homepage. Recommended if you have dedicated chat agents ready to quickly respond.

Click-to-Call

Quickly and easily call contacts over your business landline or toll-free number from any device, including personal cell phones.

Unlimited Contacts

Bulk import your contacts and easily store information like phone numbers, addresses, emails, and more.

Unlimited Users

We license by location, not by seat. Add the whole team — the office, the techs, the managers — without doing math about who's worth a license.

QR Code Check-In & Self-Enrollment

Collect opt-ins and other registration information and tag new or existing contacts for easy sorting.

Scheduled Messages

Schedule follow-up messages or announcements to be sent at a later date/time.

Power Templates

Give your team a library of templates to quickly connect with customers. Templates can include custom merge fields for personalization.

Send Attachments

Attach files to messages or templates for easy access. Compatible file formats include PDF, CSV, JPG, PNG, DOCX, and more.

Facebook Messenger

Manage your Facebook Messenger conversations directly within Captivated.

Optional Features Include:

Powerful functionality that brings much more than texting to the table.
Get a Free Demo

Google Review Collection

Collect Google Reviews directly within Captivated. All Google My Business page reviews flow into Captivated. This includes a dashboard to show you which employees are driving the most reviews and their average star rating.

Announcements

Message large groups of your opted-in contacts. By sending in BCC format, the recipients feel like the message is sent only to them. Attach videos, photos, PDFs and more to these messages.

Express Pay

Collect payment via ACH (bank) or credit card and pass the convenience fees on to your customer. Track payouts or process a refund directly within Captivated.

Face-to-Face Video Chat

Instantly connect with your audience via video through a quick text invitation. No software downloads are needed for your clients or patients — perfect for virtual services, sales visits, or telehealth appointments.

Team Chat

Greatly improve internal communication using group chats, one-to-one conversations, and one-way announcements to keep your team updated.

Secure Chat
(for Financial, HIPAA,
 & Hotlines)

Securely manage medical or financial conversations. Our Secure Chat feature provides end-to-end encryption, and no data remains on your patients’ or clients’ cell phone when the chat ends.

Forms, Surveys & Signatures

Leverage custom forms, surveys, and applications to quickly and compliantly collect data via text. These include unlimited submissions. Ask our team about integration with your existing JotForm or Formstack account.

API Access

Easily send text messages from other applications using our API to start two-way conversations.

Custom Fields

Capture and include unique customer attributes in highly personalized mass announcements and targeted messaging campaigns.

Website Live Chat

Add Live Chat to your included Website Text-Us widget to drive more conversations from your homepage. Recommended if you have dedicated chat agents ready to quickly respond.

Workflows & Automations

Create branches of automated events to keep track of interactions, including messages sent and received, workflow states, time elapsed, and more. Trigger immediate or delayed actions based on your customized events.

Schedule a 30-Minute Demo

Meet with a member of our team for a virtual walkthrough.
Schedule Now

Talk With a Representative

Discuss your specific needs by scheduling a 10-minute call.
Talk With Us
LAUNCH SUPPORT

We investigate, educate, activate, and elevate your business.

We have built the most comprehensive onboarding and training process in the industry. Not because our product is hard to use – it isn’t at all – but because it’s such a powerful tool that will positively change the way you engage your customers and directly impact your business!

We insist that you are absolutely, without-a-doubt confident and set up for success from the very beginning. Our All-In service means we’re going to hold your hand every step of the way.
Learn More About Our Support
Blog Image
Initial set up includes:
Queue and team setup
Text us and live chat website widget setup
Compliance setup
Online kickoff meeting
Auto-response and after-hours setup
Data import assistance

Under the Hood

No other commercial text platform on the market offers conversation management quite like Captivated.
Watch the Video
Changing Customer Communictation ... for Good.®
5875 Castle Creek Pkwy N. Dr.
Suite 270
Indianapolis, IN 46250
Toll-Free: 833-316-3188
Text or Call Sales: 317-316-3188
Product
Overview Pricing FAQs Features Find Your Fit Demo
Resources
Blog Status Page
Company
About Contact
Legal and Compliance
10DLC & TCPA HIPAA and Security Express Pay Terms
© 2026 Captivated LLC
Terms and Conditions TCPA & Messaging Compliance Privacy Policy
Conversation ManagementTM | Real Conversations. Real Fast.TM | Changing Customer Communication ... for Good® | RealQuoteTM are trademarks of Captivated LLC.