The Rules, Handled. So You Can Just Text.
TCPA Compliance Setup
Business texting has real rules and real consequences for ignoring them. We handle the setup as part of getting you live: 10DLC registration, per-channel compliance profiles, double opt-in capture, and automatic STOP handling.
It's the Step That's Too Important to Skip.
These aren't hypotheticals. They're the ways your business could get hurt texting without the groundwork.
Your Messages Quietly Stop Arriving
10DLC registration is mandatory in the United States. Unregistered messages don't bounce loudly; they just don't show up. Then, you find out the hard way, from a customer who says they never heard from you.
You Can't Prove Consent
If asked whether a customer agreed to receive texts, "We think so" isn't an answer. Without a documented opt-in tied to a timestamp and a channel, you have no record to point to. That's incredible risk you simply do not need.
An Opt-Out Gets Missed
A customer replies STOP but receives another message due to poor conversation management. That single failure is a compliance problem, a potential fine, and the fastest way to anger your customers.
Registration Complete. Consent Captured. Opt-Outs Honored.
Compliance in business texting is mostly infrastructure. We help you get the infrastructure right.
10DLC Registration
- Your one-time setup and onboarding fee covers registering your business and your phone lines with the carriers as part of the 10DLC process.
- It also covers the setup of your queues, teams, and after-hours auto-replies.
- Timing depends on you, but businesses can often be live in a matter of days.
Double Opt-Ins Documented
- Every channel has its own registration link and QR code.
- When a customer lands on your branded registration page, they must reply YES to complete a double opt-in.
- Your opt-in language is customizable per compliance profile, and an administrator can adjust it any time.
- The result is consent you can actually point to, tied to a channel and a time stamp.
Opt-Outs Automated
- A contact who replies STOP is opted out automatically. No manual list, no second system.
- Our team can also opt a contact out by hand, or opt them back in if they ask.
- These are a normal part of texting, rather than something to work around, because the businesses that respect opt-outs are the ones whose messages keep getting read.
Guardrails Built Into Daily Use
- Compliance profiles apply per channel, so different lines can carry different consent language.
- Administrators can designate "safe templates" that are approved to send without full consent on file.
- Number masking hides all but the last four digits of contact numbers for staff who don't need to see them.
We Are Committed to Your Compliance.
There are vendors who will switch on promotional texting for anyone with a credit card. We're not one of them. We pay close attention to your opt-in records. That surprises some, but it's the reason our customers' messages keep getting delivered.
1200+
businesses served across a decade of business texting.
98%
of our customers would recommend Captivated to industry peers.
5 Star
Google reviews and SOC 2, HIPAA and CCPA credentials.
90%
report reduced admin effort and improved efficiency.
Live
U.S.-based support from real people.
TCR, TCPA & 10DLC Requirements
Messaging Compliance & Safe Text Details
“It was important that our members were opting in and that the opt-in experience was quick and easy. The implementation was easy. We signed on and were fully functional within 2-3 days."
3 Steps to Texting with Confidence
See your real price.
The one-time setup and onboarding fee covers carrier registration. It's published, not hidden behind a sales call.
We offer you
"white glove" service.
Once you're using Captivated, we handle your brand and campaign registration with the carriers, your compliance profile, your opt-in language, and your queues and auto-replies.
You go live with consent in place.
Collect opt-ins through QR codes, registration links, and your website widget. Every one of them is documented.
What a Compliant Setup Actually Buys You
Message Deliverability
Without This Service:
Unregistered A2P traffic is blocked by U.S. carriers
With Captivated:
10DLC brand and campaign registration completed at onboarding
Practical Impact:
Your messages arrive instead of silently failing
Proof of Consent
Without This Service:
An assumption, or a spreadsheet somebody maintains
With Captivated:
Double opt-in captured per channel with customizable language
Practical Impact:
A record you can actually produce
Opt-Out Handling
Without This Service:
Manual, and dependent on somebody noticing
With Captivated:
STOP requests are honored automatically, with manual opt-out and opt-in available
Practical Impact:
The failure that angers customers most simply cannot happen
Access Control
Without This Service:
Everyone sees every contact detail
With Captivated:
Number masking, safe templates, and per-channel compliance profiles
Practical Impact:
Guardrails that work without slowing your team down
The Bottom Line
Without it: you find out something is very wrong when a customer tells you they never got your message, or when someone asks you to prove they agreed to receive it.
Frequently Asked Questions
Yes, it's just one example of the level of service you can expect with Captivated. Registering your business and your phone lines with the carriers is part of your one-time setup and onboarding fee, along with the configuration of your queues, teams, and after-hours auto-replies.
It depends on your history. Businesses that have already been through 10DLC approval can often be live within days. First-time registrations take longer because the carriers control the timeline, not us. Your onboarding specialist will give you a realistic estimate for your situation rather than an optimistic one.
Several ways: a QR code or registration link for each channel, your website widget, a keyword action that lets customers text a word to subscribe, or a contact exchange request. QR and registration-link opt-ins run a double opt-in requiring a YES reply, and your opt-in language is customizable.
They're opted out automatically. Your team can also opt a contact out manually, and opt them back in if the customer asks. We treat STOP as a normal, healthy part of texting rather than something to route around.
Captivated provides the infrastructure (registration, consent capture, opt-out handling, audit records, and access controls) that supports compliant texting, but we're not your legal counsel. Your business remains responsible for obtaining appropriate consent, for the content of your messages, and for your internal policies.
Ready to Text With Confidence?
Book a 30-minute demo and bring your questions about compliance, consent, registration, and opt-outs. We'll answer them plainly.
