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Customer Support

Support for Successful Business Texting

We set the industry standard for customer support. Just ask our customers. 
Partner with us to bring true conversation management to your business, and see the difference our unmatched service provides.
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Captivated's team of dedicated customer success specialists provides top-notch live support and customer training and onboarding

Unmatched Customer Care

Launch, Training & Ongoing Support

Step One: LAUNCH

Personalized Onboarding

Your dedicated Launch Specialist will begin by listening. Once we determine your top needs, we'll build a plan to optimize your setup.
Collaborative and personalized onboarding experience with our Client Success Team
Step Two: TRAINING

One-On-One Training

Based on your key goals and business priorities, we'll walk all key users through the software, helping you see a path to immediate value.
Woman with a headset smiling at a laptop during a training check-in, with a progress bar and a 'Meeting Request' card visible.
Step Three: ONGOING SUPPORT

Live, US-based Support

Our Support team is only a text or call away. Real humans stand at the ready to help troubleshoot issues, optimize campaigns, and fine-tune your business texting strategy.
Support agent with headset smiling, laptop open, promotional text about inbound requests and campaign optimization help visible on screen.
Step Four: PRO SERVICES

Custom-Tailored Services

Ready to maximize your value with Captivated? Our Pro Services are ready to help customize your forms, create workflows and automations, build keyword routing, and streamline key business processes. Whatever the need, we can build a solution to best fit your vision.
Customer service rep with headset and laptop, surrounded by icons about meeting requests, professional services consultation, consultative review, and a new sales workflow.

From Our Customers:

Customer Opinion

Captivated's support is TOP NOTCH. They respond often in minutes and resolve the issue to the end. 100% of the time, we get fast and accurate responses or a resolution very quickly. Fair pricing, good product and excellent support. That is not a common business model today ... but these folks have it figured out.

R. Neil S.
Customer Opinion

Captivated business texting is one of the most powerful and effective tools for communication today. They allow us to communicate quickly, securely, and efficiently with our customers no matter where they are located. The integration of Captivated with our CRM is truly remarkable. It provides a seamless, streamlined communication flow that greatly enhances the customer service experience.

Nikki L.
Customer Opinion

Captivated has been great for our business. We have a dog daycare/boarding facility and our clients absolutely love the ease of texting our business phone to inquire, check in, and receive photos of their dog. Also, the customer service absolutely cannot be beat. Every time I have a question, Maddie and her team go above and beyond and answer me promptly. I would recommend their services to any business.

Amber R.
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Changing Customer Communictation ... for Good.®
5875 Castle Creek Pkwy N. Dr.
Suite 270
Indianapolis, IN 46250
Toll-Free: 833-316-3188
Text or Call Sales: 317-316-3188
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Conversation ManagementTM | Real Conversations. Real Fast.TM | Changing Customer Communication ... for Good® | RealQuoteTM are trademarks of Captivated LLC.