Reduce Errors. Save HOURS oF TIME.
Power Templates
Enable your team to access and send prewritten text messages in seconds, complete with the customer's name automatically merged, the form attached, the payment link embedded. Consistent, personal, and correct.
Message Inconsistency Is Wasting Time & Tarnishing Your Brand
Nobody thinks about message quality until they read a week's worth of their business' texts. At that point, it becomes hard to think about anything else.
40 Versions of the Same Process
Every employee explains your products, services, and processes differently. This means some text messages are clear, and others not so much. Now, your customer is confused.
Someone Left Out a Detail
The text should have mentioned the deposit, timeline, and what is needed for the job. The rushed version only mentioned the time, which led to confusion and one unhappy customer.
The New Hire Who Sounds New
Without templates, it takes weeks for someone to learn how your business talks to customers. Unfortunately, every one of those weeks is obvious to the customers they are texting.
Nothing Canned. Just Smart Templates.
A template in Captivated isn't just saved text. It can carry the attachment, the payment request, the form, and the booking link. One click sends the message and does the work.
Personal, Not Generic
- Use the salutation merge field to open with the customer's first name.
- Add custom merge fields to pull in details specific to your business.
- The preview shows exactly what the customer will receive, so you can send each message with confidence.
Templates that Drive Action
- Embed a payment request, a form request, a booking request, a Google review request, a location request, or even a request to exchange contact cards.
- Attach files directly: PDF, JPG, PNG, DOCX, CSV, and more.
- One click sends the message and initiates the next action.
Share It the Way Your Org Works
- A new template is accessible to its creator by default.
- Share with individual users or entire teams, and decide who gets access to edit.
- Administrators can flag templates that require full, opt-in consent, as well as those that are safe to send to the broader audience.
Find It Fast, Keep It Clean
- Type the template name in the message field and it appears.
- Or create one on the fly from a message you just wrote.
- Search, filter by active or archived status, and sort by owner.
- Archive what you've stopped using and restore it later, if needed.
We'll Help Your Write Your First Templates.
Our launch team will get you started. We help build your first, few templates during onboarding, using your actual language, your actual process, and the questions your customers actually ask. You edit from there instead of starting from nothing.
1200+
businesses served across a decade of business texting.
98%
of our customers would recommend Captivated to industry peers.
5 Star
Google reviews and SOC 2, HIPAA and CCPA credentials.
90%
report reduced admin effort and improved efficiency.
Live
U.S.-based support from real people.
Turf Pride
Captivated is our secret weapon for both routing efficiency and collection speed. We use it to coordinate field staff, let clients know when a tech is minutes away, and request payments securely right after application. All of our messages come from our main office line, keeping our brand highly professional.
– Operations Director
3 Steps to a Team That Sounds Like One Business
See your real price.
Build your own quote online — real plans, real rates, real totals. No sales call required. Prefer the tour? Book a demo.
We help you with your first template.
Once you're using Captivated, our launch team helps you with your first template in your voice, attaches the right actions, and shares them to the right teams.
Let it grow.
When someone writes a message they've now written twice, they can save it as a template. It's the library that builds itself.
What Changes When Everyone Has the Right Words
Message Consistency
Without This Service:
Varies by person, shift, and how busy it is
With Captivated:
One approved version, shared to the teams who need it
Practical Impact:
Customers get the same quality regardless of who replies
Time per Message
Without This Service:
Composed from scratch, every time
With Captivated:
Type the template name and personalize the blanks
Practical Impact:
More conversations handled without more people
Completeness
Without This Service:
Details get left out when things are rushed
With Captivated:
Deposit, timeline, and next steps are built into the template
Practical Impact:
Fewer follow-up questions and fewer misunderstandings
New Hire Ramp
Without This Service:
Weeks of learning how the business talks
With Captivated:
A shared library on day one
Practical Impact:
New people sound competent immediately
The Bottom Line
Without it: your brand is impacted by whatever your team sends under pressure, and whatever your new hires happen to send to customers during their first month on the job.
Frequently Asked Questions
Absolutely personalized. The salutation merge field inserts the customer's first name automatically, and any word wrapped in double curly brackets becomes a fill-in-the-blank the sender completes before it goes. Custom merge fields can pull in details specific to your business.
Yes, one more reason why they are worth using. A template can carry a payment request, form request, booking request, Google review request, location request, or contact exchange request, plus file attachments. One click sends the message and starts the action.
You decide. Share a template to individual users or entire teams, and choose whether each gets write access. New templates start shared only with their creator.
Simply start typing the template name in the message field and it appears. Name your templates the way your team would search for them and this becomes second nature within a day.
Archive them. They disappear from the active view but stay recoverable, which is ideal for seasonal messaging. If you need to use it again, simply review the sharing permissions and restore to your active library.
Ready to Send Your Best Messages Yet?
Book a 30-minute demo and bring three messages your team sends constantly. We'll show you how you can turn them into templates on the call.
