STOP CHASING PAYMENTS
Business Texting for Accounting & Finance Teams
You're responsible for cash actually arriving. Not invoiced. Not promised. Arrived.
Captivated can send your secure payment link and have automated reminders do the chasing. Your aging report gets shorter and your week stops revolving around collection calls.
Captivated can send your secure payment link and have automated reminders do the chasing. Your aging report gets shorter and your week stops revolving around collection calls.
Nobody Takes a Finance Job to Leave Voicemails About Invoices.
Invoices don't always go unpaid because customers refuse to pay. They often go unpaid because paying is a hassle. And chasing customers is somebody's least favorite job.
The Invoice Nobody Opened
It went out by email and landed somewhere between newsletters in your customer's inbox. With a 20% open rate, the they're avoiding your email. They simply haven't seen it.
The Call You Keep Postponing
Somebody has to phone about the 60-day balance. It's uncomfortable, it usually reaches voicemail, and it's the least valuable hour anyone in your office will spend this week.
The Fee You Absorbed Anyway
Every card payment costs you a percentage you quietly accepted as the price of getting paid at all. Across a year of invoices, that number is rarely trivial and almost never examined.
A Text Beats Mailed Invoices, Unanswered Calls & Unopened Emails.
Getting paid faster is mostly a question of removing steps. Every one you remove between the invoice and the payment is a day off your aging report.
Send the Invoice Where It Is Seen
- Deliver the invoice and the payment link together, in the thread the customer already reads.
- Your customer pays by card or ACH from their phone. No portal, no app, no card numbers read aloud.
- The receipt stays in the text conversation, so both of you can find it later.
Let the Cadence Be the Bad Guy
- Build a reminder sequence to run on every open balance: a nudge at 7 days, a firm reminder at 30, a final notice before escalation.
- Your reminders automatically stop the moment the invoice is paid.
- Consistent, documented, and it never has to psych itself up to make the call.
Move Card Fees Off Your P&L
- Customers who choose to pay by card can carry the convenience fee themselves.
- ACH stays free for anyone who prefers it, so you're not penalizing the customers who pay the cheapest way.
- Track payouts, issue refunds, and reconcile from the Payments dashboard without leaving the platform.
A Record You Can Actually Produce
- Every request, reminder, receipt, and reply lives on one conversation record.
- Filter payments by paid, unpaid, canceled, or failed across any date range, and export to CSV.
- When a customer says they never received the invoice, you're both able to go back and look at the text thread.
Getting Paid Shouldn't Be This Difficult.
Collections is an uncomfortable process. Automating it doesn't make you less human; it actually enhances the experience for both you and your customer. And, when appropriate, the actual conversation you do have is exactly the one where a live person is needed.
1200+
businesses served across a decade of business texting.
98%
of our customers would recommend Captivated to industry peers.
5 Star
Google reviews and SOC 2, HIPAA and CCPA credentials.
90%
report reduced admin effort and improved efficiency.
Live
U.S.-based support from real people.
3 Steps to a Shorter Aging Report
See your real price.
Build your own quote online with real plans, real rates, real totals. No sales call required. Prefer the tour? Book a demo.
We connect Express Pay and build your reminder cadence.
Once you're using Captivated, our launch team configures payment collection, connects it to the tools you already run, and builds the dunning sequence with the wording you approve.
Send the link with the invoice, every time.
The change is small and the effect compounds: the customer pays from their phone in under a minute instead of delaying for any one of 100 reasons.
What Changes When You Offer Payment by Text
Time to Payment
Traditional Baseline:
Days, and dependent on the customer finding the email
With Captivated:
Minutes, from a link in a thread they already read
Practical Impact:
Cash arrives while the work is still fresh
Collections Effort
Traditional Baseline:
Manual calls that mostly reach voicemail
With Captivated:
An automated cadence that stops when the invoice is paid
Practical Impact:
A capable person gets their week back
Card Processing Cost
Traditional Baseline:
Absorbed as the price of getting paid
With Captivated:
Carried by customers who choose card, with ACH free
Practical Impact:
The cost of convenience stops being paid by you
Proof of the Request
Traditional Baseline:
A Sent Items folder and a good memory
With Captivated:
Every request and reply on one searchable record
Practical Impact:
Disputes end quickly, with evidence
The Bottom Line
Without it: days outstanding keeps drifting, write-offs keep growing, staff hours keep disappearing into voicemail, and you keep absorbing fees you never had to own in the first place.
Frequently Asked Questions
They tap a secure link in the text and pay by credit card or ACH. There's no login, no app to download, and no third-party account to create. The receipt lands back in the conversation.
Captivated supports passing the convenience fee to customers who choose to pay by card, with ACH remaining free. Surcharge rules vary by state and by card network, so confirm your specific approach with counsel before enabling it.
Absolutely, yes. Build the sequence once (the timing, wording, and escalation) and it runs on every open balance, stopping automatically when payment comes in.
From the Payments dashboard. Filter by paid, unpaid, canceled, or failed across any date range, search by reference number, jump to the originating conversation, issue refunds, and export to CSV.
Payment collection runs through a secure link rather than through the message itself, so card details never travel by text. For conversations that need more, our Secure Chat adds end-to-end encryption and leaves no data on the customer's device.
Ready to Make Receiveables the Easiest Thing You Do Today?
Book a 30-minute demo and bring your current aging report. We'll show you where a link and a cadence would change the shape of it.
