Write It Now. Send It When It Matters.
Scheduled Text Messages & Reminders
Draft your message now and schedule it for the moment it should land. Tomorrow at 8am, the first week of spring, six months after they declined service. Schedule it, and move onto other business.
Tomorrow's Conversations Are Falling Through the Cracks.
Every business has revenue sitting in conversations that were never continued. Not lost deals, but paused ones, waiting on a message that nobody sent.
The
Declined Service
They said not today. Six months later they'd probably say yes, but only if somebody asks. Without a scheduled follow-up, "not today" quietly becomes "never." And that business is lost.
The Season You Missed
There's a perfect time to send each message. Send it three weeks later and your competitors have already filled their schedule with the customers you were about to contact.
The Promise You Forgot
"I'll check back with you next week." You meant it. Then the week happened. Your customer remembers that you said it, which is worse than if you had never offered to reconnect.
Schedule the Message, or the Reminder to Write One.
There are two things worth scheduling: the message itself, and the nudge that tells someone on your team to deal with something. Captivated does both, from the same conversation record.
Schedule Any Outbound Message
- Compose the message, choose a future date and time, and send it to the queue.
- Works for one customer or for a whole Announcement to a tagged group.
- Attach anything you would normally include: a template, a photo, a form, a payment request, a booking link.
Schedule Internal Notes, Too
- Set a private note to appear on a future date, addressed to yourself or a teammate.
- Perfect for "check whether this order shipped" or "call them if we haven't heard back by Friday."
- The customer never sees it, but it shows up internally when it's needed most.
See Everything That's Queued
- Filter your conversation list to "scheduled" to see every pending message and note in one place.
- Review what's about to go out before it does.
- Delete or reschedule anything, including a scheduled Announcement, right up until it starts sending.
Let Workflows Handle the Timing
- Scheduled messages are for the specific, one-off follow-up you thought of yourself.
- When a follow-up should happen for every customer, every time, build it as an automation with a time delay instead.
- Most teams use both: workflows for the pattern, scheduled messages for the exception.
We Help You with Your Follow-Up
Your team is busy with prospect and cusotmer conversations. And full of good intentions to manage each one. Scheduling gives your team's message a place to wait until the right moment, so those good intention don't lead to another message that slipped through the cracks.
1200+
businesses served across a decade of business texting.
98%
of our customers would recommend Captivated to industry peers.
5 Star
Google reviews and SOC 2, HIPAA and CCPA credentials.
90%
report reduced admin effort and improved efficiency.
Live
U.S.-based support from real people.
Martino Climate Control
"Implementing Captivated completely redefined how we interact with our customers. The text interface on our web storefront is incredible; we can book seasonal check-ups, answer technical concerns, and handle transactions directly over text, making our operations highly convenient for both our administrative staff and our clients."
– Owner
3 Steps to Follow-Ups That Actually Happen
See your real price.
Build your own quote online — real plans, real rates, real totals. No sales call required. Prefer the tour? Book a demo.
We guide you in building your templates.
Once you're using Captivated, we help you build your templates: declined services, seasonal outreach, post-service check-ins. Written once, in your voice, ready to schedule.
A new way to close every conversation.
A best practice will be scheduling your follow-up while still in the thread with a customer. It takes about eight seconds. And you're on your way.
What Changes When Timing Stops Depending on Memory
Declined-Service Follow-Up
Without This Service:
Depends on someone remembering months later
With Captivated:
Scheduled in the moment, delivered on the date you chose
Practical Impact:
"Paused" revenue gets a second conversation
Seasonal Outreach
Without This Service:
Sent late, or skipped when the season gets busy
With Captivated:
Written in the off-season, queued for the right week
Practical Impact:
You reach customers before your competitors do
Promised Check-Ins
Without This Service:
A mental note that competes with everything else
With Captivated:
A scheduled message or internal note that surfaces itself
Practical Impact:
You keep the small promises customers remember
Visibility
Without This Service:
No way to see what is meant to happen next
With Captivated:
A "scheduled" filter listing every queued message and note
Practical Impact:
The whole team can see what is coming
The Bottom Line
Without it: the follow-ups that would have earned the most keep getting remembered a week too late, and your revenue is limited every time someone says, "I'll send it later."
Frequently Asked Questions
Far enough for seasonal work. Teams routinely schedule messages months out: a spring reminder written in November, or a six-month follow-up on a declined recommendation.
Yes. Filter your conversation list to "scheduled" to see everything queued, then delete or reschedule anything that's changed. That includes a scheduled Announcement, right up until it begins sending.
A scheduled message is a specific message you wrote for a specific customer at a specific time. An automation is a rule that fires for everyone who meets a condition. Use scheduling for the exception and workflows for the pattern. Most teams use both.
Yes. Schedule an internal note for a future date, addressed to yourself or a teammate. The customer never sees it; it just appears in the conversation when it's relevant.
Yes. Compose the Announcement, select your tagged recipients, and choose Schedule instead of Send. Keep in mind that carrier throttling means large sends take time to complete, so schedule with room to spare.
Ready to Stop Losing Money to "I'll Circle Back"?
Book a 30-minute demo and we'll show you how eight seconds at the end of a conversation turns into a follow-up six months later.
