Collecting Payments Securely Via Mobile Is Easy To Do – Here’s How Your Business Should Be Doing It

Collecting payments securely via mobile or text is easy to do - and there are also many benefits to be gained from doing it. Limiting payment collection to in-person collection…

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Touch And Go – The Story Of Never Hearing Back

Phone tagging is the endless cycle of two people trying to call one another to find the other person unavailable. This dreadful game can be especially frustrating when you are trying to get a hold of a company you need information or a service from. This is the reason that many businesses have moved to texting their customers instead. So stop playing phone tag with calls! Texting is superior to calling because it maintains the flow of communication, creates a reliable channel where people are more likely to respond, and creates an enjoyable and less intrusive means of communication.

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Read more about the article Another Captivated Success Story: Elements Lawn & Pest
Another Captivated Success Story: Elements Lawn & Pest

Another Captivated Success Story: Elements Lawn & Pest

Elements Lawn & Pest, a thriving family-owned business located in Cherry Hill NJ, uses Captivated to reduce costs, drive incremental revenue, maximize communication with customers, and offer an experience superior to that of local competition.

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Another Captivated Success Story: Advantage Home Health Care

Advantage Home Health Care, located in Muncie IN, has used Captivated to maximize communication across all entities involved in the delivery of home health care, while enhancing the patient experience, improving internal operations, and reducing costs.

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Another Captivated Success Story: Coast Air Center

Coast Air Center, located in San Diego CA, is a provider of premier aviation services to the Southern California region. They have dramatically improved contact with service customers and facilitated invoice payments -- with Captivated and its Text to Pay functionality.

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What does Poor Customer Service REALLY do?

We are all aware that poor customer service affects your business negatively. But what makes customer service "poor" and what are some of the negative effects of bad customer service? Poor customer service often consists of automated self-service, long wait times, inadequate attention to detail, and inexperienced customer service agents (Salesforce). Customer service might also be bad because of a rude customer service agent.

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