Another Captivated Success Story: NorthPark Community Credit Union
NorthPark Community Credit Union (NCCU), located in Indianapolis IN, has used Captivated to improve customer communication and the overall experience…
Captivated Blog
Category: Improving Customer Experience
Your extravagant phone system costs you more than what you paid for it.
THE DREADED PHONE TREE So there was a time when most businesses were staffed to handle inbound phone traffic with…
What does Poor Customer Service REALLY do?
We are all aware that poor customer service affects your business negatively. But what makes customer service "poor" and what…
3 Reasons Your Business Should Text
We’ve all been there. You’ve been on hold with your insurance company for ten minutes, passed around to different departments,…
