General observations and thoughts on current trends in business and business communication after 30+ years.

Another Captivated Success Story: Advantage Home Health Care

Advantage Home Health Care, located in Muncie IN, has used Captivated to maximize communication across all entities involved in the delivery of home health care, while enhancing the patient experience, improving internal operations, and reducing costs.

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The PLAYER-COACH IS BACK

THE PLAYER-COACH IS BACK Bryan Anderson, President You may have seen them on the field or on the court: those members of a sports team who play the game and,…

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They can't chase you if you don't run!

Failure is simply the opportunity to begin again, this time more intelligently. Stop running from the fear of failure. Embrace the bumps in the road.

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Make a silk purse out of a sow’s ear
handwriting blackboard writings - Make a silk purse out of a sow's ear

Make a silk purse out of a sow’s ear

Handling a customer beef is never an easy task.  The fact is, regardless of how well a company is run, there will always be customers with complaints, many of which…

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The life-changing magic of tidying up bloated software

My daughter recently convinced my wife and me to read a book by Marie Kondo, a Japanese organizing consultant, who supposedly has been transforming closets, if not lives, with her…

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Confessions of a “Cereal” Entrepreneur

It is that season when we typically do a lot of reflecting.  In the business world, we should do this purposefully at the end of each year.    Like most entrepreneurs,…

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Glory Days Ahead

If you listen closely to the Bruce Springsteen song “Glory Days” it is about 3 folks who routinely get drunk and revisit their past.  It’s true, memory lane is oftentimes full…

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Learn to play with those and…

I have been playing cards for over 50 years now. My Dad taught me to play cribbage at an early age to learn to count. In fact, my Kindergarten teacher…

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Getting to know the man behind the curtain

The mysterious great and powerful had the citizens of OZ held captive.  Who is your man behind the curtain?  Do you know what they do?  Could you easily replace them if you…

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