4 Ways To Thank Your Customers More Effectively – And More Easily – All Year Round
Thanksgiving has come and gone, but there is no such thing as a bad day to say thank you to…
Captivated Blog
Category: Better Business Communications
7 Types of Text Messages To Send Customers As Part of Your Digital Communication Game Plan
Texting makes it easy to connect with customers in a faster, more convenient way – but what do you say…
5 Best Practices For Texting Your Customers
1. Personalize the message. Consider this a No. 1 tip for really any form of customer communication – use their name, make it…
“Just Text Me”: The History And Growth of SMS/MMS Texting As A Marketing Channel
The year was 1992: the world woke up and played hits like “Baby Got Back” or “Achy Breaky Heart” while…
Touch And Go – The Story Of Never Hearing Back
Phone tagging is the endless cycle of two people trying to call one another to find the other person unavailable.…
“I’ve Got A Guy:” How You Can Become The Inside Connection For Your Customers
Captivated enables companies to become “the guy” - to become the inside connection - for each of their customers by…
Competitor shutting down their platform in 2022
As you may have heard, Twilio acquired Zipwhip and then announced it would be shutting down the platform in 2022.…
Giving Thanks at Captivated
We thought we'd share what we are most thankful for at Captivated. It comes down to this: our customers. Each…
Endless Possibilities: Automation Events & Workflows (Part 2)
Workflows introduce the ability for you to automate conversations based on customizable states, filters, and other helpful features.
Endless Possibilities: Automation Events & Workflows (Part 1)
Automation Events enable you to customize how Captivated works for you, by automatically performing specific actions when certain events take…
