The Compelling Case for more efficient communication. Business Texting for all ages.
We know that communication is the key to delivering great customer service and to driving loyalty. So that begs the…
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Business texting; who'da thunk it!
There are endless choices for businesses today as we consider different ways to reach our customers or more importantly have…
Make a silk purse out of a sow’s ear
Handling a customer beef is never an easy task. The fact is, regardless of how well a company is run,…
The life-changing magic of tidying up bloated software
My daughter recently convinced my wife and me to read a book by Marie Kondo, a Japanese organizing consultant, who…
Confessions of a “Cereal” Entrepreneur
It is that season when we typically do a lot of reflecting. In the business world, we should do this purposefully…
What does Poor Customer Service REALLY do?
We are all aware that poor customer service affects your business negatively. But what makes customer service "poor" and what…
3 Ways to Harness Customer Responsiveness through Technology
Great customer service translates into higher customer responsiveness for your business. These days, the right technology is crucial when it…
5 Ingredients when creating Hug-worthy Software
Without pain, there is no problem software needs to solve. Identifying the pain that businesses and consumers experience is sometimes…
Captivated – Your Silent Phone Line
Countless times, the person working the telephone in the front of the office has been faced with the same dilemma.…
A Surefire Way Insurance Agents can Improve Engagement & Organization
Trying to get in touch with a client? Perhaps it’s not a good time for them to answer the phone.…
