In hospitality, every detail matters. From catering a wedding to delivering take-out to a busy family, your ability to communicate clearly and quickly makes the difference between a satisfied customer and a lost opportunity. Customers today expect updates in real time, and they don’t want to be stuck on the phone or buried in their inbox. Texting has become the most natural way to keep people informed—and for hospitality businesses, it’s also the fastest way to create lasting connections.
With Captivated, catering, delivery, and hospitality teams can build automated text cadences, collect forms and customer details seamlessly, and even process secure payments through Express Pay. Let’s explore how texting transforms customer experiences in this industry.
Automated Text Cadences for Hospitality Teams
Hospitality thrives on timing. Whether it’s confirming a catering headcount, scheduling a delivery window, or sending reminders for a special event, automated cadences ensure that nothing slips through the cracks.
With Captivated, you can:
- Confirm catering orders instantly with personalized text confirmations.
- Send reminders a few days or hours before an event so clients can update guest counts or menu choices.
- Keep delivery customers informed with real-time “your order is on the way” updates or Virtual Door Knock notifications when a driver is close by.
- Follow up post-event with a thank-you message, survey link, or upsell offer for future services.
These automated workflows save staff countless admin hours and create a seamless experience for customers—an essential advantage in the fast-paced catering and delivery space.
Gathering Forms via Text
Forms are essential in hospitality—collecting dietary preferences, confirming delivery addresses, or handling event contracts. But too often, forms mean back-and-forth emails that get lost or ignored.
Captivated lets you send and collect forms directly through text, making it effortless for clients to complete paperwork without leaving their phones. For catering services, that might mean a quick form to confirm menu selections. For delivery businesses, it could be a simple address verification or tipping preference.
This streamlined process reduces friction and eliminates costly mistakes caused by missing information. And because everything is tied to the customer’s text conversation history, your team has a single, unified view of the client relationship.
Collecting Payments Securely and Conveniently
Payment collection is an evolving topic, and research shows it’s a frequent customer pain point. can often be a headache in hospitality, especially for catering jobs that involve large balances and last-minute add-ons. Captivated’s Express Pay feature allows you to securely collect payments via text.
Why it matters for hospitality:
- Convenience: Customers can pay right from their phones—no checks, no awkward follow-ups.
- Speed: Payment links go out instantly, and balances are cleared quickly.
- Cost savings: Express Pay helps businesses avoid thousands of dollars in unnecessary credit card fees each year.
From wedding deposits to delivery balances, collecting payments has never been simpler—or safer.
Internal Notes: Behind-the-Scenes Collaboration
In catering and hospitality, success is all about teamwork. Captivated makes internal collaboration simple with private notes inside customer conversations. These notes are visible only to your team—not the customer—so staff can tag colleagues, leave reminders, or document special requests.
Imagine this in action:
- A catering coordinator tags the chef about a gluten-free request.
- A delivery driver leaves a note about a gated community entrance code.
- A manager checks notes to ensure every preference is captured before the event.
This behind-the-scenes collaboration ensures nothing gets overlooked and gives your team a true “digital HQ” for customer communications.
Why Hospitality Businesses Can’t Afford to Ignore Texting
Hospitality is about service, and service today means speed, convenience, and personalization. Texting meets all three. By using Captivated’s platform, you can:
- Automate cadences that keep customers engaged from order to delivery.
- Collect forms and signatures instantly, with no paper trail lost in the shuffle.
- Securely process payments via Express Pay—saving both time and money.
- Collaborate behind the scenes with private notes, ensuring every detail is handled.
The result? Higher customer satisfaction, smoother operations, and more revenue opportunities for your business.
Ready to Transform Your Hospitality Communications?
Whether you’re managing catering services, delivery logistics, or event coordination, Captivated helps you deliver hospitality at the speed of texting. From automated workflows to secure payments, we make it simple to serve your clients better—and build relationships that last.
Explore more ways Captivated supports business communication in our blog:
If you’re looking to rev up the way your hospitality business communicates with existing clients and potential customers, Captivated can help: schedule a discovery call today to learn how we can help your company turn every transaction into a lasting relationship.
