Elements Lawn & Pest, a thriving family-owned business located in Cherry Hill NJ, uses Captivated to reduce costs, drive incremental revenue, maximize communication with customers, and offer an experience superior to that of local competition.
Beacon Center, headquartered in Daytona Beach FL, provides emergency shelter, advocacy, support groups, and other needed services to survivors of domestic violence. Beacon Center uses Captivated to offer fast, safe, and private communication with those experiencing domestic abuse.
Advantage Home Health Care, located in Muncie IN, has used Captivated to maximize communication across all entities involved in the delivery of home health care, while enhancing the patient experience, improving internal operations, and reducing costs.
Coast Air Center, located in San Diego CA, is a provider of premier aviation services to the Southern California region. They have dramatically improved contact with service customers and facilitated invoice payments -- with Captivated and its Text to Pay functionality.
NorthPark Community Credit Union (NCCU), located in Indianapolis IN, has used Captivated to improve customer communication and the overall experience of their membership, while maintaining the highest level of security and compliance standards.
THE PLAYER-COACH IS BACK Bryan Anderson, President You may have seen them on the field or on the court: those members of a sports team who play the game and,…
THE DREADED PHONE TREESo there was a time when most businesses were staffed to handle inbound phone traffic with a friendly live greeting. Of course, as technology advanced and businesses…
Failure is simply the opportunity to begin again, this time more intelligently. Stop running from the fear of failure. Embrace the bumps in the road.
We know that communication is the key to delivering great customer service and to driving loyalty. So that begs the question, why are we still forcing people to use “two struggling channels” (phone and email) to communicate?