Message Sensitive Info Safely.
Secure Chat
Standard texting isn’t built for sensitive conversations. Secure Chat moves them into a protected session. Your customer taps a link, enters a six-digit code, and starts chatting. No app required. When the session ends, access ends too.
When Basic SMS Isn't the Right Tool for the Job.
Texting is the fastest way to reach people and the wrong way to manage sensitive conversations. Many teams discover this the hard way.
SMS Isn't Encrypted
Standard text travels over commercial carrier networks without end-to-end encryption. For clinical details, account information, or case specifics, that's a category of risk you cannot ignore.
It Lives on Their Phone Forever
Once your message is delivered, it sits on your customer's device. You have no control over it, where it goes, who sees it. And you have no way to take it back.
So Your Team Just Stops Texting?
So you avoid texting anytime sensitive information is shared? Now you're back where you started, on the phone. Fortunately, there's a better way.
Encrypted, Code-Protected, and Gone When You Say So.
Secure Chat is designed around a simple idea: the customer shouldn't have to do anything different, and nothing should be left behind when the conversation is over.
Go Secure, from the Conversation You're Already In
- Open the three-dot menu, choose Invite to Chat, and send.
- Works from your desktop browser or Captivated mobile app.
- The customer gets a text with a secure link. No separate portal, no account setup. Just a secure conversation.
A Six-Digit Code, and Nothing to Download
- They tap the link and enter a six-digit code texted to their phone to enter the session.
- No software for your patient, client, student, or customer to install. It opens in their mobile browser.
- The experience is simple, which is why customers will appreciate it.
When It's Over, It's Over
- Once you complete the Secure Chat, the conversation disappears from their mobile browser.
- Nothing remains on their device, the way a standard text does.
- Your record stays in Captivated, where your team and your compliance policies control it.
Delete Permanently When You Need To
- Individual messages or the entire thread can be permanently deleted.
- Combined with SOC 2 Type II controls and an available BAA, your team (and your compliance officer) can serve your customers confidently and securely.
Compliance Is a Shared Job. Here's Our Part.
No software makes a business compliant on its own. We offer the encryption, access controls, audit trails, permanent deletion, and a signed BAA. Your Launch Team will walk your compliance lead through exactly what we do and where your responsibilities begin.
1200+
businesses served across a decade of business texting.
98%
of our customers would recommend Captivated to industry peers.
5 Star
Google reviews and SOC 2, HIPAA and CCPA credentials.
90%
report reduced admin effort and improved efficiency.
Live
U.S.-based support from real people.
Secure Chat is used by medical offices, law offices, financial services firms, and crisis hotlines.
Beacon Center
“Captivated offers our survivors better communication and quick access to our services. It’s a great way to increase communication with our community, with the internal team, and with consumers in need of information and assistance.”
– CEO
3 Steps to Sharing Secure Conversations
Get your personalized pricing.
Build your quote online (no sales call required). Or book a demo. Either way, we look forward to serving you!
We handle the paperwork.
Once you're using Captivated, our team executes a Business Associate Agreement (BAA), configures your Secure Chat channel, and walks your compliance lead through the controls.
Learn when to go "secure."
Your team determines when to move a conversation into Secure Chat, and your customers are all the better for it.
Important Note: One site license. Unlimited users (no "per seat" billing nonsense, ever). Real humans in support, and a launch team that does the setup with you.
What Happens with Secure Chat vs. Standard SMS
Encryption in Transit
Without This Service:
Standard SMS is not end-to-end encrypted
With Captivated:
Encrypted, code-protected browser session
Practical Impact:
Sensitive detail stops traveling in the clear
Recipient Access
Without This Service:
Message remains on the device indefinitely
With Captivated:
Session becomes inaccessible once the chat is completed
Practical Impact:
Nothing residual left on a phone you do not control
Deletion
Without This Service:
Not possible once delivered
With Captivated:
Individual messages or full threads can be permanently deleted
Practical Impact:
Regulated conversations can be handled to policy
Customer Effort
Without This Service:
None, but also no protection
With Captivated:
One tap and a six-digit code, no app to install
Practical Impact:
Protection people will actually complete
The Bottom Line
Without it: your team (and customers) are exposed by sending sensitive information over standard SMS, or you avoid texting and miss the value of conversation management when it matters most.
Frequently Asked Questions
No software can do that on its own. Captivated provides the infrastructure and safeguards that support compliant workflows: encrypted Secure Chat, SOC 2 Type II controls, access management, audit trails, permanent deletion, and a signed Business Associate Agreement (BAA). Your practice remains responsible for obtaining appropriate patient consent and defining internal communication protocols.
No, and they'll never have to. They simply tap the link in the text and enter a six-digit code sent to their phone. The chat opens in their mobile browser. There is no app, no account, and no password to create.
Once you complete the Secure Chat, it is no longer accessible from the recipient's mobile browser, which unlike a standard text, stays on their device permanently. Your record remains inside Captivated under your access controls.
No. Captivated licenses by location, not by seat. Add the office, the technicians, and the managers without doing the math on who is worth a license. That's the point, because the person you need in the conversation is too often the one you'd have left out.
Yes, where one applies. Our team handles it during onboarding, and your compliance lead can review our security and compliance documentation before you sign anything.
Ready to Manage Secure Conversations with Confidence?
Book a 30-minute demo and bring your compliance lead. We'll walk through exactly what Secure Chat does and where your responsibilities begin.
Already a customer? Text Captivated Support at 317-316-3600.
