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Enterprise & Franchise Conversation ManagementTM

Scale, Connect & Engage at Every Level

Make authentic connections the standard, with Captivated’s flexible, reliable, and scalable solutions.
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Features For Every Team
Enterprises benefit from escalations, cross-location reporting and insights, and standardized compliance and communication processes
Team channels and unique lines allow your company to maintain an organized communication setup

Organized at Every Level

Every conversation has its place
  • Create unique channels for departments and/or locations
  • Designate different lines for each team or department as needed
  • Keep conversations organized for easy reference & tracking
  • Use workflows to route or escalate conversations across channels
  • Assign Admin User roles to maintain oversight & accountability
Browse Plans Based on Your Needs

Streamlined Productivity

Regulate, automate, and integrate
  • Create and manage workflows for key business processes
  • Securely incorporate forms, requests, and links into workflows
  • Use Forms & Pre-Fill to ensure compliant documents
  • Define workflow states to tag customers and trigger events
  • Workflows and reporting can be set for distinct channels & teams
Browse Form & Workflow Plans
Conversations dashboard with a message from Martin Guy about an submitted application in the Recruiting Channel area at right side.
Left dark sidebar with navigation icons and a blue header reading 'Service Technicians Conversations' showing a team panel and a 'New Customer' badge on the Nathan Tate card. Right panel displays 'Nathan Tate' and 'Service Technicians Channel' in rounded panels with a large empty content area and blue tag buttons for Pre-Service Text, Welcome Offer, Add-on/Upsell, and Upsell Approval.

Standardized Excellence

Added efficiency & improved experience
  • Create templates for key customer communications
  • Ensure compliance and brand integrity with Templates & Forms
  • Define templates for specific channels/teams for best practices
  • Achieve higher success for opt-ins, upsells, add-ons, and offers
Browse plans with Templates

Secure Data and Privacy

Keep transactions & records in one place
  • Forms and payment collections are kept secure
  • Captivated is AICPA SOC2, HIPAA, and CCPA compliant
  • App and data storage is contained in secure cloud infrastructure
  • User roles allow you to determine & restrict account access
Learn about data security & compliance
Messaging app UI: Carrie Daniels message in Billing channel with left navigation and a large chat pane on the right.

Trusted by Businesses of Every Size Since 2014

%

of our customers would recommend Captivated to industry peers*

%

of users report reduced admin effort and improved efficiency*
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*Based on self-reported data from Captivated users
Changing Customer Communictation ... for Good.®
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Indianapolis, IN 46250
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Text or Call Sales: 317-316-3188
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Conversation ManagementTM | Real Conversations. Real Fast.TM | Changing Customer Communication ... for Good® | RealQuoteTM are trademarks of Captivated LLC.