MORE JOBS COMPLETED & PAID FOR ONSITE
Business Texting for Field Services
Your office is a driver's seat. You're measured on jobs completed, first-visit fix rate, and whether the customer was happy when you pulled out of the driveway.
Captivated puts the approval, the signature, and the payment on the phone already in your pocket. That way, the job finishes on the first visit instead of waiting on the office.
Captivated puts the approval, the signature, and the payment on the phone already in your pocket. That way, the job finishes on the first visit instead of waiting on the office.
Why Your Techs Are Waiting, Not Earning.
Almost none of the time lost in a service day goes to the actual work. It goes to the gaps around it.
The Empty Driveway
The truck rolled, the tech knocked, and nobody was home. That's an hour of drive time and a customer who now has to be rescheduled. All because the reminder got lost in a voicemail.
The Failed Upsell
The tech found the real problem. Approving the fix meant connecting the customer with the office, who called back an hour later, when the tech was on to the next job.
The Invoice You Sent
The job finished Tuesday. The invoice went out Friday. It's now Day 52 and somebody in the office is making an uncomfortable phone call about work that was completed perfectly.
Approve, Sign, and Collect Before You Leave.
Ours is a simple recipe for success: alert your customer, equip your tech, collect your payment, connect your office. Build that across your business, and you'll see the difference.
Nobody Should Be Surprised You're Coming
- Confirmation at booking, a reminder the day before, arrival instructions the morning of, and an on-my-way text when the truck rolls.
- Customers reply in the same thread to reschedule, open a gate, or move a vehicle.
- Set the cadence once and it runs on every appointment, without dispatch touching it.
Show Them the Problem
- Text a photo or video of the failed part straight to the homeowner, including the one who's at work three towns away.
- Seeing the problem turns a hard sell into an obvious decision. The approval comes in while you're still on site.
- Send a work authorization as a form and get it signed from their phone in under a minute.
Get Paid in the Driveway
- Send a secure payment link by text. The customer pays by card or ACH with no app, no login, and no card numbers read aloud.
- Customers who choose to pay by card can carry the convenience fee themselves.
- The receipt stays in the conversation, so nobody argues about it in 90 days.
The Office Sees It Without Calling to Ask
- Dispatch drops a private internal note in the customer thread and the tech sees it on site.
- Every message runs through your company line, so technicians' personal numbers stay private.
- The full history stays on the record, which is what you reach for when a customer disputes what was promised.
We Built This for People Who Work Out of a Truck.
Field software fails for a predictable reason: it's designed by people at desks for people who aren't. We've made it easy: the photo, the signature, the payment, and everything in between. All on the phone your technician already carries.
1200+
businesses served across a decade of business texting.
98%
of our customers would recommend Captivated to industry peers.
5 Star
Google reviews and SOC 2, HIPAA and CCPA credentials.
90%
report reduced admin effort and improved efficiency.
Live
U.S.-based support from real people.
3 Steps to Better Equipped Field Technicians
See your real price.
Build your own quote online with real plans, real rates, real totals. No sales call required. Prefer the tour? Book a demo.
We build your pre-arrival cadence.
Once you're using Captivated, our launch team sets up the confirmation, reminder, arrival instructions, and on-my-way messages, plus the work authorization form your crews send most.
Put it on your crews' phones.
One app, three taps to a photo, a signature, or a payment. Their personal numbers stay private, and dispatch stops fielding calls that could have been a note.
What Changes When Your Field Techs Can Close the Loop
No-Access Calls
Traditional Baseline:
A truck rolls and nobody is home
With Captivated:
Confirmation, reminder, and an on-my-way text on every job
Practical Impact:
Fewer wasted hours and fewer forced reschedules
Additional Work Approved
Traditional Baseline:
A callback loop that outlasts the tech's window
With Captivated:
A photo and a signed authorization from the driveway
Practical Impact:
Legitimate work gets sold instead of abandoned
Time to Payment
Traditional Baseline:
Invoiced later, paid whenever
With Captivated:
Collected on site by card or ACH
Practical Impact:
Cash arrives before the truck leaves
Record of What Was Promised
Traditional Baseline:
A conversation on a personal phone
With Captivated:
Photos, forms, and messages on the shared record
Practical Impact:
Disputes get resolved by looking, not by arguing
The Bottom Line
Without it: trucks keep rolling to empty houses, upsells go unsold because the approval took longer than the repair, and your invoices keep aging while the customer contact sits on a technician's personal phone.
Frequently Asked Questions
No. In fact, we solve for that. Crews work from the mobile app on the phone they already carry, and every message sends from your company line. The customer never sees a technician's personal number.
Yes. Send a secure payment link by text and the customer pays by card or ACH from their phone. No app, no login, no card numbers read aloud. Customers who choose card can carry the convenience fee themselves.
Send the form as a link in the thread. Pre-Fill populates what you already know and locks the fields that shouldn't change. The signed document comes back as a PDF in the same conversation.
Text the photo and the authorization to wherever they are. Approvals routinely come back from an office three towns away while the tech is still on site.
Yes. Our "Virtual Door Knock" feature uses geo-based texting for service-day notices, weather delays, or an offer to the houses you're already working in front of.
Ready to Maximize Your Daily Billable Hours?
Book a 30-minute demo and bring one job that stalled last week. We'll show you where the photo, the signature, and the payment could have helped.
