MESSAGE THE MASSES, SAFELY & EFFECTIVELY
Text Announcements
Stop blasting everyone the same message. Tag customers by what they own, need, or asked about, then message exactly that group. Every announcement feels personal, and every reply starts its own private conversation.
Blasting Your Database Isn't Getting the Job Done.
You've got offers, special, and information customers genuinely want to know. But the way you currently send bulk messages has its own share of bulk problems.
The Email That No One Opens
You write it, you send it, and hope for a 20% open rate (on a good day). Instead, it ends up sitting in a "Promotions" mailbox with 239 other emails, and those who need the info, never saw it.
The Cost of the Shotgun Blast
When businesses send the same message to everyone, most people get something that doesn’t apply to them. Do it often enough, and “STOP” becomes the only response you see.
Your Group Text Disaster
Put 40 customers on one text thread, and watch the chaos erupt. Replies from strangers, people dropping out, and awkward private messages sent to the entire group.
Mass Messaging that is Segmented & Personal.
Your business needs one-to-many sends that behave like one-to-one conversations, enhanced by a simple tagging system that makes segments easy to identify and message.
Tag Customers by What Actually Matters
- Segment contacts by the product purchased, service interval, preference, location, or anything else you track.
- Include and/or exclude tags when you're building a group, and see the count before you send.
- Rename and merge tags as your list evolves.
- Bulk-tag hundreds of contacts at once through a CSV import.
Write It Like a Human Wrote It
- Use the salutation merge field to greet the customer by first name.
- Pull in a saved template, attach a photo or a PDF, and your signature.
- Captivated counts your segments as you type (160 characters is one segment). Keep it to two segments and people actually read it.
- Preview before you send, and title the Announcement, so you can find it again.
Manage Individual Replies
- Recipients never see one other. No big group from which to opt-out.
- Every reply routes back into Captivated as its own private conversation your team can own and work.
- Add teammates to the send, so replies hit more than one person.
- Send now or schedule it. And if it's scheduled, you can still cancel before it goes out.
We'll Help Send It Responsibly.
- Announcements are informational only, without prior written consent on file for promotional sends.
- Captivated gates the feature per business and per user.
- Carriers throttle to roughly one message per second, so Captivated estimates the send window for you.
- Send during business hours. The Delivery Report and CSV export tell you exactly what landed.
Let Us Help You Send More Effective Campaigns.
You deserve a partner who reviews the consent for each send before it goes out, and who will tell you when a send looks like it will cost you more opt-outs than it earns. It's our way of protecting the very channel you're about to depend on.
1200+
businesses served across a decade of business texting.
98%
of our customers would recommend Captivated to industry peers.
5 Star
Google reviews and SOC 2, HIPAA and CCPA credentials.
90%
report reduced admin effort and improved efficiency.
Live
U.S.-based support from real people.
Total Hearing Solutions
We deploy Captivated across several medical departments to meet highly diverse patient needs. Our aesthetic team manages scheduling, our allergy department dispatches critical announcements, and our audiology staff relies on text to connect with hearing-impaired patients who struggle with voice calls. It acts as our centralized hub.
– Director of Audiology
3 Steps to Messages People Are Glad to Get
Get your personalized pricing.
Build your quote online (no sales call required). Or book a demo. Either way, we look forward to serving you!
We import and tag your list.
Once you're using Captivated, our launch team can help you bring in your contacts cleanly and build a tag structure that matches how you actually think about your customers.
Send one to a small group first.
Test it on yourself and a handful of people. Read it on a real phone. Then send it to the group it was meant for ... and enjoy the results!
Important Note: One site license. Unlimited users (no "per seat" billing nonsense, ever). Real humans in support, and a launch team that does the setup with you.
What Changes When You Segment Instead of Blast
Message Engagement
Without This Service:
Email response rates hover in the single digits
With Captivated:
SMS response rates average roughly 45% across industries
Practical Impact:
Announcements start conversations instead of being ignored
Reply Handling
Without This Service:
Group texts expose every recipient to every reply
With Captivated:
BCC send, with replies routed back as individual conversations
Practical Impact:
Private for the customer, workable for your team
Relevance
Without This Service:
One message to the whole database
With Captivated:
Tag-matched groups, built on what customers own or asked for
Practical Impact:
Fewer irrelevant sends and fewer opt-outs
Time to Send
Without This Service:
Hours in an email platform, or a phone tree nobody finishes
With Captivated:
A tagged group selected and sent in a couple of minutes
Practical Impact:
Time-sensitive news actually goes out on time
The Bottom Line
Without it: Important updates miss the right people, irrelevant messages reach the wrong ones, and customers who want to hear from you eventually stop listening. Let's change that.
Frequently Asked Questions
No. Unlike a group text, Announcements are sent blind carbon copy (BCC). Recipients never see one another, and every reply routes back into Captivated as its own individual conversation for your team to handle privately.
Only with prior written consent on file from those contacts. Without it, Announcements are for informational messages. Captivated enables the feature per business and per user, and we may decline to turn it on for promotional use where consent records aren't in place. Your launch team sets up the opt-in mechanics with you.
There is no hard cap, but carriers throttle sending to roughly one message per second per number. Captivated estimates the send window before you confirm, so you know whether a large send will take minutes or hours. Send during business hours.
If it is scheduled for the future, yes — filter your conversations to "scheduled" and delete it. Once a send is in progress it cannot be recalled, which is why we recommend sending a test to yourself and a couple of colleagues first.
Tags. Add them by hand, in bulk through a CSV import, or automatically — a keyword action can tag a contact the moment they text a word like "SPECIALS." That last one is the cleanest way to build a list of people who genuinely asked to hear from you.
Ready to Send Something People Want to Read?
Book a 30-minute demo and bring samples of your recent text messaging campaigns. We'll show you just how easy they are sent in Captivated.
Already a customer? Text Captivated Support at 317-316-3600.
