Equipping Your Star Delivery Specialists
For The Subaru Love Encore Re-Delivery Program
The Subaru Love-Encore Program offers customers who have recently purchased new vehicles to be able to connect with a specialist and learn more about the features and capabilities of their new car. It’s a great idea – and simple enough, right? Yet there are several common challenges that the Star Delivery Specialists often face at their dealerships.
Captivated is the only text provider in the industry who has specifically designed a plan just for this Subaru program; through our specialized expertise, we are able to provide solutions to these problems which have otherwise gone ignored by other providers in the space.
Customers start the booking process with a simple QR code scan – which integrates with your calendar availability to eliminate double-booking and enforce the 14-60 day delivery window. Customers receive a reminder about the upcoming appointment – increasing show rates.
Captivated’s text platform does not require an app for your customers – it ties in to iMessage/texting. Your Love Encore Star Delivery Specialist’s personal phone number is protected, and their business contacts and customer conversations can stay with the dealership (via Captivated) if that Specialist left.
Seamless interactions and accessible relationships help drive that initial loyalty for vehicle service. And if you upgrade to a full-dealership plan, you could start booking F&I appointments, extend texting to sales and fixed ops, send invoices and collect CC/ACH payments, and request Google reviews or send surveys following appointments.
Customers receive a questionnaire (via text, through Captivated) before their re-delivery, and can book virtual meetings with our built-in Video Chat (not reliant on Zoom or FaceTime). Depending on your plan, they can also receive initial service offers or reminders, and follow-ups for declined service work.
For Subaru dealerships who are participating in the Love-Encore Re-delivery program, Captivated’s offering can enable specialists to connect with customers and set appointments – without risking double-booking or scheduling conflicts.
Because Captivated is designed to be a shared portal: with multiple Star Delivery specialists, or a management or BDC team working closely with those customers, everything can easily be stored and managed from one unified place. Managers or other teams can see one another’s conversations, route customer inquiries to specific dept queues, and/or write internal notes to one another.
Automated workflows can also significantly cut down on the admin time and effort required to perform tasks like following up with customers, sending reminders, checking customers in at their appointments, etc. – all of those can be triggered by workflows to happen at your desired intervals.
Encore Delivery Specialists have freed up significant amounts of admin time,
thanks to Captivated’s streamlined processes: