SMS and Business Text Messaging for Homes Services

BUSINESS TEXTING MADE EASY
FOR HOME SERVICE COMPANIES

When homeowners need your help, they should be able to easily reach you. But the service industry faces endless games of phone tag and lost email chains when it comes to connecting with customers. That can turn simple conversations into a big headache. Instead, connect with your potential customers in the way they want to communicate – the same way they communicate with their friends.

WHO USES CAPTIVATED?

  •  HVAC
  •  PLUMBING
  •  APPLIANCE INSTALLATION & REPAIR
  •  MOLD INSPECTION & REMEDIATION
  •  LAWN IRRIGATION
  •  FLOORING INSTALLATION & REPAIR
  •  HOME AUTOMATION
  •  ROOF & GUTTER CLEANING & REPAIR
  •  HOME INSPECTION
  •  INTERIOR DESIGN & DECORATING
  •  LANDSCAPING
  •  PAINTING
  •  HOUSE CLEANING
  •  PEST CONTROL & EXTERMINATION
  •  POOL & SPA
  •  AND MANY MORE

HOMEOWNERS EXPECT TO TEXT

Customers are going to expect to be able to text their repair needs whether you’re prepared to handle it or not. Your customers want answers quickly and conveniently. Using texting will make your business more efficient.

STOP USING YOUR PERSONAL NUMBER

Managing customer messages on your personal number is impossible. The volume of messages alone is tough to handle, not to mention the inability to leave notes on customers and forward conversations to other employees. By empowering your entire team to tackle customer communications on one platform, you avoid the need to carbon copy people to death on personal texts. You’re taking potential obstacles out of our personal phone and making conversations move faster instead. Also, by centralizing communications on your employee platform, you don’t have to worry that employees might walk away with your customers if they leave your business.

HOW CAN YOU USE CAPTIVATED?

QUICKLY RESPOND TO CUSTOMERS

Your competitors won’t be able to catch up when customers can quickly notify you when they are in need of home services.
  •  Let customers send pictures when they need a repair
  •  Deliver price estimates with a quick message

FIND CUSTOMERS FASTER

  •  Manage inbound prospect leads
  •  Develop notes on each potential homeowner
  •  Answer questions quickly on potential work
  •  Deliver estimates and availability

GET JOBS DONE EFFICIENTLY

  •  Schedule visits and appointments for home repairs and inspections
  •  Notify homeowners know when their technician is on the way
  •  Send a technician's picture so the customer knows who is coming to their home
  •  Receive pictures to clarify issues a home-owner is experiencing
  •  Confirm payment with text-to-pay
  •  Receive pictures to clarify issues a home-owner is experiencing
Let’s face it: Homeowners would rather text you than call or email you when it comes to getting things done.
Less than 1/3 of prospective clients will pick up the phone if you call. You can’t afford to inconvenience them with voicemail and confusing phone tag games. Give them a better reason to communicate with your business.
Texting is less intrusive than a phone call
You get faster responses than sending an email
WHY DO YOU NEED
TO TEXT CUSTOMERS NOW?

INCREASE LEADS

Empower existing customers and new homeowners to quickly and easily text you directly from your website. Leads will be sent directly to your texting inbox for the staff to handle. You can transfer conversations to the right leasing agent or employees instantly.

SUPERCHARGE YOUR LANDLINE

Captivated enables your landlines with texting so all your print ads can say call or text.

RECORD CONVERSATIONS

Who has time to listen to old voicemails or dig through old emails to find what you’re looking for? That’s painful. With Captivated, you’ll have a permanent record of every tenant and prospect conversation.

SPEED UP PRODUCTIVITY

Use our powerful variable data merge fields within our templates to make sure your team is delivering the perfect message faster and replying in a personal way that builds better relationships and earns you work in the future. Quickly share estimates, price deals and other important information.

TRANSFORM CUSTOMER SERVICE

Quickly and easily transfer conversations to another employee so every homeowner’s issue is handled properly. Invite co-workers to join the conversation or add insight. Eliminate complaints faster, prevent social media complaints and avoid a damaged online reputation by allowing your customers to easily voice their concerns to you. Answer price questions and repair inquiries.

ENJOY CUSTOM KEYWORD ALERTS

If a homeowner uses a key word, you can receive notifications to ensure that the right team member sees the message and deals with the issue as quickly as possible.

TEXT-TO-PAY

Request payment for services through secure billing links without needing the customer to deliver their credit card number over the phone.

COACHING EFFECTIVELY

Keep your team accountable with real-time guidance and feedback to any employee directly within conversations (notes are also useful here).

SCHEDULE MESSAGES

Have you ever had a customer say, ‘Get back to me in a week and I’ll know by then’? Never worry about the lag time again. With our scheduled message feature, you can type the message immediately and deliver it at any time or date in the future.

BUILT-IN NOTES

Add notes on each conversation that only you and your team will see. Notes enable you to tag-team with your co-workers, making sure a conversation gets handled quickly and thoroughly.

DITCH BUSINESS CARDS

Deliver digital business cards so your customers and prospects and easily reach you in the future by placing your contact info directly in your smartphone.

DELIVER MULTIMEDIA MESSAGES

Increase clarity by sending and receiving pictures and videos. Homeowners can show you maintenance or repairs needs. Do it all on one mobile app.
Use-Captivated-anywhere-home-service

USE CAPTIVATED ANYWHERE

Access Captivated from any desktop, iOS or Android device. Every employee can download our free app and easily communicate with current and potential customers on-the-go.

GET NOTIFICATIONS

Desktop browser notifications and email notifications are delivered to you so you don’t miss any incoming messages. If you’re away from your desks, you’ll get mobile notifications on your iOS or Android app.

TARGET MESSAGING

Coming in Q2 2017, use custom tags to segment your database into simple groups and send them direct messages.

CRM INTEGRATION

Coming summer 2017, Captivated is delivering this powerful add-on. View previous messages or start a new conversation while still in your CRM.

VOICE TO TEXT

Use our Voice to Text technology to quickly and easily respond to your clients without typing.
HOW DOES THIS
IMPROVE YOUR BUSINESS?
  • Make a permanent connection by instantly pushing your contact information into each customer's smartphone.
  • Reduce phone traffic and voicemails in your office. Your team can handle eight text conversations for every one phone call.
  • Remove the homeowner's pain of being put on hold.
  • Increase loyalty and customer satisfaction through better engagement.
  • Increases your amount of work through better communication.
  • Drive new leads through our website widget and by enabling your landline.
  • Improve your online reputation by giving your tenants an easy way to reach out with concerns via text.
  • Increase employee efficiency by eliminating hundreds of carbon copy emails, voicemails, and phone tag.
ARE YOU READY TO CAPTIVATE
YOUR HOMEOWNERS?
Captivated is more than just texting.
With our platform, you can handle internal team communication, MMS delivery and schedule
appointments with no hassle.
Are you ready for a demo?
HAVE A QUESTION – TEXT OR CALL 317-316-3188