Texting made easy

for medical offices

Over 50% of voicemails are not listened to for at least 8 hours. (Nuance Communications)

Over 50% of voicemails are
not listened to for at least 8 hours."

(Nuance Communications)

Nuance Communications
 

Patient communication can be a pain. The phone rings off the hook endlessly with simple questions like "is there any chance I can get in today?" or "I have a question about my statement?"

Texting is less intrusive than a phone call

Imagine letting your patients text the same phone number that they are currently calling. When the text comes in it can be handled like a silent phone call. You can quickly respond, you can transfer it to the right person in your office to respond, or you can even schedule a reminder text to go outbound later. You can make it happen. By adding texting to your patient support efforts, you'll make your practice better, more effective and keep your patients happy.

Texting is less intrusive than a phone call Texting is less intrusive
than a phone call

You get faster responses than sending an emailYou get faster responses
than sending an email

Keep your patients up-to-date with a trusted two-way conversation.
By texting, you connect with patients on their terms and prevent them from having to navigate a long, frustrating waiting game on the phone.

How Captivated works
for medical providers

Keep track of all the communications in your office
Store essential texts

Manage all the communications in your office.

Running-an-office is hard. Your staff has to juggle appointment requests, statement inquiries and insurance questions. With Captivated, the text messages arrive in your inbound queue, and are quickly responded to quickly and easily. Your patients aren't waiting for callbacks or playing phone-tag.

Conversations made easy

Captivated is designed to speed up communication. Oftentimes, your patients are simply waiting to hear back from your office with test results or when they can get back in to see the doctor. With Captivated, you can quickly and easily just shoot them a text to arrange a phone call or schedule their return visit.

Captivated does not store PII (personalized identifiable information) so your quick concise conversations are all compliant. Best of all, there is no carbon copying staff members on communication because all texts are easily reviewed in one thread.

How can
medical offices use texting?

  • Schedule appointments with patients
  • Send appointment reminders
  • Quickly schedule a phone call
  • Quickly answer patient's questions or concerns

Ensure patient communication meets your standards

Every medical office needs consistent, professional communication when dealing with patients. With the right texting platform, you can monitor and review every conversation between your office staff and the patients and provide helpful coaching to improve their messaging if needed. Best of all, with our technology, you can always make sure the patient is communicating with the right staff member.

Set proper standards for customer communication

Use Captivated anywhere

With the Captivated mobile app, you can manage every agent and office employees' customer communication on-the-go. Our app can be used on any Desktop, iOS or Android device.

 

Target messaging

(Q2- 2017) Target messaging will allow you to manage all your communications better and deliver faster response times to your patients. That means increased efficiency from employees, greater loyalty from patients and more revenue for your business. Patients don't have to download an app or navigate through a web portal. They simply receive and return texts to you.

 

Text-to-pay

(Q2- 2017) Use our text to pay so patients never have to read a credit card over the phone to you again.

Text-to-pay

Manage all your patients in one system

You have many patients. With Captivated, you can categorize each type with our standardized tags that allow you to create personalized communication to specific targeted groups in the future.

Protect your online reputation

Your office has to handle a high volume of customer communication in addition to doing top-quality work. Use Captivated to encourage your patients to shoot you a text if they have any concerns. Rather than let complaints end up on social media, improve customer service with a few quick texts. You'll allow patients to communicate on their terms and they'll be more encouraged to send feedback and suggestions.

Use Captivated to encourage your patients to shoot you a text if they have any concerns. Rather than let complaints end up on social media, improve customer service with a few quick texts. You'll allow patients to communicate on their terms and they'll be more encouraged to send feedback and suggestions.

Appointments

Send reminders - Schedule automatic messages that notify patients of upcoming appointments. You can even send follow up reminders as the time of the appointment nears.

Get confirmation - Reduce cancellations with confirmation texts from your patients. A quick text back from a patient can help you keep a full schedule.

Payments

Notify your patients when medical bills are due

Text to pay - With the Captivated app, your patients can make payments quickly

Information Requests

Avoid unnecessary phone calls when a short response will do

Cut down on phone traffic for better in-office patient experience

Let's face it, your staff is probably picking up the phone with one of your valued patients standing directly in front of them. Prioritizing an inbound phone calls over a patient standing at the counter sends the wrong signal.

With Captivated, that phone call turns silent and simply pops up on your receptionist's screen.

A better kind of Viral

No more business cards

With Captivated, you can push your practice's business card directly into your patient's phone. When they are asked, "who's your doctor?" they can easily share it with family and friends.

Stay in the loop

Answer questions

Make your office available for any quick questions patients have before, during or after appointments.

Are you ready to Captivate
Your Patients?

Captivated is more than just texting.
With our platform, you can handle internal team communication, MMS delivery and schedule appointments with no hassle.

Are You ready for a demo?

Have a question - text or call 317-316-3188