Connect With Your
Customers
Have real-time conversations, powered by our integrated software platform.
Get unmatched support, every step of the way.
Beyond SMS Texting:
Exciting features allow you to do more than just send words or pictures.
Integrated booking
Set and automate appointments, with no double-booking
+ Captivated can even sync with your Google/Microsoft calendar
Secure express pay
Allow customers to access payment portals via text to pay with ACH or credit card (and they pay the processing fee)
Live chat on your website
Let customers reach you via chat or text, in a widget on your website – and either way, their message will can come in to Captivated for you to handle
Targeted text campaigns
‘Tag’ customers to assign them to lists based on product ownership, service needs/intervals, preferences, etc. Then send relevant offers to those customers based on their specific tags
Automation & Workflows
Create automatic processes for appointment-related communications, follow-ups, or survey/review requests. Our team can even create custom ‘workflows’ for you (for things like service check-ins or new sign-ups)
Shared queues & calendars
Route keywords or customer inquiries to certain teams or departments, and even create shared availability
Internal Note-keeping
Within customer conversations, leave notes or set reminders for yourself that the customer can’t see. Tag your team members in the notes, too, to bring them up to speed or ask a question.
Your custom monthly plan includes a business line, so your personal phone numbers are not shared. Use Captivated’s mobile and desktop apps to send messages from your phone or computer, or use our Chrome extension to send texts directly out of your web-based CRM.
No matter how you reach out, your message will be delivered conveniently via text to customers.
