How it works

Real Conversations,
Real
Fast™

Instead of having siloed business text conversations on everyone’s personal cell phones, you can communicate via text with your contacts over your landline or a published text number. You can text directly from your computer with our browser app or on-the-go with our mobile app. When new leads come in from our Text-Us or Live-Chat widgets on your website, they arrive in our unified inbox for you to quickly engage or easily transfer it to the right department or individual. Each department and queue can have its own smart auto-replies for after-hours and away messages. Users love our auto-suggested variable data templates which minimize the need for typing. For power users, leverage our premium features to collect forms, surveys and even Google Reviews or use our secure Text-to-Pay feature to quickly collect payments.

Let’s face it

No one picks up their phone anymore. Robocalls are killing the effectiveness of the telephone.

“64% of respondents say they NEVER ANSWER calls from unknown numbers.”

— TrueCaller

“Only 1/3 of people will listen to voicemail from business”

— eVoice

The Icing on the Cake

Text is commonly used to quickly talk with friends, co-workers and loved-ones. With business texting, you can leverage the fact that quick responsive texts back and forth drive trust and create that connected feeling. If you told your friend, “hey, I know a guy there, let me shoot him a text.” – the immediate response is that you must be close friends.

No Crystal Ball Required

5 years from now texting a business will be commonplace. What would happen if all of your customers were connected to your business via text? After all of those one-on-one conversations, wouldn’t they feel more like friends than just names in a database?

5 Simple Steps to Success

1

Promote a better “Call-to-Action"

In all of your advertising and marketing and use our website widget to drive additional leads. ~ “For Your Convenience – you can now call or text us at xxx-xxx-xxxx.”

2

Share your Digital Business Card

Before during or after the sale / In person or on the phone.

3

Build a Great Experience

When a new text comes in, who is going to handle it and what options do they have? With Captivated, all conversations can be routed to the right team or right person immediately to give your client the best possible customer experience.

4

Gain Trust

Keep your messages short and sweet. Use Captivated for quick and responsive communication with your clients. No need to write a book. The goal is to create a trusted conduit for professional & efficient communication.

5

Be Responsive and Real

The beauty of Captivated is that it is not a robot. Templates help you save time and the variable data in them such as “salutation” will personalize the conversation keeping them authentic.

READY TO GET STARTED?

It is simply a matter of you being an early or late adopter. We suggest early!

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