THE DREADED PHONE TREESo there was a time when most businesses were staffed to handle inbound phone traffic with a friendly live greeting. Of course, as technology advanced and businesses…
Countless times, the person working the telephone in the front of the office has been faced with the same dilemma. He or she is helping the customer standing in front of them and the phone is ringing off the hook. Is there a clear solution to this problem?
Trying to get in touch with a client? Perhaps it’s not a good time for them to answer the phone. Maybe they don’t recognize your number…so you leave them a voicemail. Maybe they’ll get around to listening to it in the next few days…but they might not be checking their voicemail at all.
We live in an age where instant gratification is king. For many, myself included, when we want something, we want it right away. Growing up, my dad liked to give me the friendly reminder from time that, “Patience is a virtue.” While I respect his words of wisdom, I also believe there is a time and place for patience. When it comes to customers, your business is going to get the best results by tending their needs quickly.
We’ve all been there. You’ve been on hold with your insurance company for ten minutes, passed around to different departments, and no one has the answer to your question. Did you know that the average person will spend 43 days of his or her life on hold waiting for a call? (PR Newswire). Responsiveness is key to the satisfaction of customers, and timely responses can greatly influence your customers’ happiness. As texting is now the most prevalent form of communication in the country, there are important reasons your business should be texting customers.