Skip to main content
Captivate Logo

Subaru Love-Encore Program

Equipping Your Star Delivery Specialists
for The Subaru Love Encore Re-Delivery Program

The Subaru Love-Encore Program offers customers who have recently purchased new vehicles to be able to connect with a specialist and learn more about the features and capabilities of their new car. It’s a great idea – and simple enough, right? Yet there are several common challenges that the Star Delivery Specialists often face at their dealerships.
Captivated is the only text provider in the industry who has specifically designed a plan just for this Subaru program; through our specialized expertise, we are able to provide solutions to these problems which have otherwise gone ignored by other providers in the space.
subaru love encore program logo
phone showing qr code to be scanned for scheduling a subaru love encore re-delivery appointment

Automated Booking

Customers start the booking process with a simple QR code scan – which integrates with your calendar availability to eliminate double-booking and enforce the 14-60 day delivery window. Customers receive a reminder about the upcoming appointment – increasing show rates.
Captivated can improve online reputation ratings by allowing Subaru specialists to request a review on Google or Facebook after a customer's re-delivery appointment

Increased ROI

Seamless interactions and accessible relationships help drive that initial loyalty for vehicle service. And if you upgrade to a full-dealership plan, you could start booking F&I appointments, extend texting to sales and fixed ops, send invoices and collect CC/ACH payments, and request Google reviews or send surveys following appointments.
phones messaging one another to simulate the conversations between subaru star delivery specialists and customers who recently purchased a new vehicle

Authentic Interactions

Captivated’s text platform does not require an app for your customers – it ties in to iMessage/texting. Your Love Encore Star Delivery Specialist’s personal phone number is protected, and their business contacts and customer conversations can stay with the dealership (via Captivated) if that Specialist left.
SMS or MMS texts sent back and forth between dealership specialist and new customer, about vehicle features

Improved Workflow

Customers receive a questionnaire (via text, through Captivated) before their re-delivery, and can book virtual meetings with our built-in Video Chat (not reliant on Zoom or FaceTime). Depending on your plan, they can also receive initial service offers or reminders, and follow-ups for declined service work.
For Subaru dealerships who are participating in the Love-Encore Re-delivery program, Captivated’s offering can enable specialists to connect with customers and set appointments – without risking double-booking or scheduling conflicts.

Because Captivated is designed to be a shared portal: with multiple Star Delivery specialists, or a management or BDC team working closely with those customers, everything can easily be stored and managed from one unified place. Managers or other teams can see one another’s conversations, route customer inquiries to specific dept queues, and/or write internal notes to one another. 
How We Serve Car Dealers
Automated workflows can also significantly cut down on the admin time and effort required to perform tasks like following up with customers, sending reminders, checking customers in at their appointments, etc. – all of those can be triggered by workflows to happen at your desired intervals.
Demo Of The Scheduling Tool
feature comparison for texting software providers for the subaru love encore re-delivery program - fixed booking window, built-in text communications, management insight and visibility for accountability, customers can book with QR code

Schedule a 30-minute Demo

Meet with a member of our team for a virtual walkthrough.

Talk With a Representative

Discuss your specific needs by scheduling a 10-minute call.

Encore Delivery Specialists have freed up significant amounts of admin time,
thanks to Captivated’s streamlined processes:

showing admin time requirements before and after using captivated
showing admin time requirements before and after using captivated
subaru love encore program

"Overall, the tool is amazing, and I love it. So far it has been very useful, easy to work with, and has booked me a lot of appointments without spending hours on the phone. I am really enjoying working with it."

Love-Encore Star Delivery Specialist
Auburn, CA
subaru love encore program

"I have had feedback from customers that they are very happy and it makes them feel really in touch and involved with the dealership. This tool and whole process really shows and follows the Subaru love promise for our customers."

Love-Encore Star Delivery Specialist
Sacramento, CA
subaru love encore program

"Captivated has 100% simplified my follow-up process. I was using VIN notes before, but Captivated is much easier and quicker to use in terms of follow-up and is saving me a lot of time."

Love-Encore Star Delivery Specialist
Shingle Springs, CA
subaru love encore program

"The online scheduler has freed up a lot of my time (reaching out to customers and coordinating appointments) - in return, I've been able to focus more time on teaching customers about their new vehicles which I couldn't be more grateful for."

Love-Encore Star Delivery Specialist
San Rafael, CA
5875 Castle Creek Pkwy N. Dr.
Suite 270
Indianapolis, IN 46250

Toll-Free: 833-316-3188

Text or Call Sales: 317-316-3188

Product
Overview Pricing FAQs Features Find Your Fit Demo
Resources
Blog Status Page
Company
About Contact
Legal and Compliance
10DLC & TCPA HIPAA and Security Express Pay Terms
© 2026 Captivated LLC
Terms and Conditions TCPA & Messaging Compliance Privacy Policy