Captivated FAQ
Captivated Frequently Asked Questions
Find answers to your common questions about Captivated, including pricing, features, setup, business texting, and customer support.
Yes, in most cases enabling your existing landline or toll-free number takes less than an hour. In some cases, businesses may want to text-enable their primary business number for customer conversations while using a separate dedicated number for departments like HR.
Yes. Captivated can provide local or toll-free numbers that customers can call or text.
Captivated supports unlimited users and allows businesses to organize users by department, team, activity, or expertise.
No. Customers can text your business directly from the standard messaging app on their phone.
No. Personal information, including personal cell phone numbers, remains protected when using the Captivated mobile app.
Yes. The web app requires a Wi-Fi or internet connection. The mobile app can use either cellular data or Wi-Fi.
Google Chrome is recommended, especially for using the Chrome extension. Firefox, Safari, and Edge are also supported. Internet Explorer is not compatible.
No. For large-scale messaging, Captivated recommends high-throughput toll-free number technology instead of short codes. The platform supports personalized announcements, merge fields, attachments, surveys, RSVP requests, video, audio, and voice memos while maintaining compliance features like opt-in registration and keyword actions.
