Business texting made easy
- for your members
You don't need unnecessary communication gaps with your members. But make them face an endless game of phone tag or lost email chains and you can quickly create big problems when your members just want simple answers. Are you ready to connect with them the way they want to communicate - the same way they communicate with their friends? It's time to let them text you.
How can texting help you close
with potential members?
You don't want to inconvenience your members with nagging calls.
Less than 1/3 of your members will pick up the phone if you call anyways. So why burden them with a confusing game of phone tag or a barrage of voicemails? Give them an easier and more effective way to communicate with your business.
Why do you need
Captivated business texting now?
Let your members quickly and easily text you directly from your website. Leads will be sent directly to your texting inbox for the staff to handle. You can transfer conversations to the right employee.
Captivated enables your landlines with texting so all your print ads can say call or text.
No one has time to listen to old voicemails or dig through old emails to find information. With Captivated you'll have a permanent record of every prospect conversation and get what you need fast.
Use our powerful variable data merge fields within our templates to make sure your team delivers the perfect message faster and replying in a personal way that builds better relationships with your members.
Keep your team accountable with real-time guidance and feedback to any employee directly within.
If a member uses a key word, we can automatically route conversation to the right queue
Have you ever had a potential member say, "Get back to me in a week and I'll know by then"? Never worry about the lag time again. With our scheduled message feature, you can type the message immediately and deliver it at any time or date in the future.
Add notes on each conversation that only you and your team will see. Notes enable you to tag-team with your co-workers, making sure a conversation gets handled quickly and thoroughly.
Deliver digital business cards so your current members and prospects and easily reach you and your club staff in the future by placing your contact info directly in your smartphone.
Increase clarity by sending and receiving pictures and videos. Members can show you immediate maintenance needs for the space. Send pictures of new developments to the facility to your members. Do it all on one mobile app.
Access Captivated from any desktop, iOS or Android device. Every employee can download our free app and easily communicate with members on-the-go.
Desktop browser notifications and email notifications are delivered to you so you don’t miss any incoming messages. If you’re away from your desks, you’ll get mobile notifications on your iOS or Android app.
Coming in early 2017, use custom tags to segment your database into simple groups and send them direct messages. Group message your entire membership database if needed.
Do you have multiple facilities? Provide corporate oversight to every location, manage leads and provide uniform templates and coaching to all locations.
Coming summer 2017, Captivated is delivering this powerful add-on. View previous messages or start a new conversation while still in your CRM.
How does this
improve customer service?
Are you ready to Captivate
Captivated is more than just texting.
With our platform, you can handle internal team communication, MMS delivery and schedule appointments with no hassle.