It is time to blow away your internet competitors. Customers choose them because of the perceived ease of ordering and speed. Let's face it, a new generation of consumers wants to "self-serve" and they are getting conditioned to "not pick up the phone." So how can you compete? With Captivated, you can you provide cutting edge communication to drive a great customer experience!
REAL FAST CONVERSATIONS
- Real Easy!
Improve customer service
THERE IS A BETTER WAY
to connect with your clients
We know that communication is the key to delivering great customer service and to driving loyalty. So that begs the question, why are we still forcing people to use "two struggling channels" (phone and email) to communicate? Why not introduce messaging as an alternative to connect with your audience?
Since 2014, there have been more cell phones in the United States than people. It is hard to find an adult anywhere that does not have their smartphone within arm's reach and who does not prefer texting to emailing.
The best part about texting is we don't have to train people how to use it; some can even do it blindfolded and of course "look ma, no hands" for those voice to text users
MORE EFFICIENT THAN A PHONE CALL
COLLECT PAYMENT QUICKLY AND COMPLIANTLY WITHOUT ASKING FOR CC INFORMATION OVER THE PHONE (NOT COMPLIANT)
CONFIRM DELIVERY TIME INSTEAD OF PLAYING PHONE TAG
ORDER IS READY FOR PICKUP
SEND & RECEIVE PHOTOS
AUTOMATED ORDER FORMS FOR EVENTS LIKE PROMS
THE FOLLOWING COMPELLING STATISTICS & RESEARCH
"SIXTY-SIX PERCENT OF BABY BOOMERS SEND TEXT MESSAGES." (Forbes)
"45 TO 65 YEAR AGE RANGE, SOON TO MEET OR EXCEED MESSAGING BY THOSE IN THEIR 20'S"
"IN THE 50-64 AGE RANGE, 88% OWN A CELL PHONE, AND IN THE 65+ AGE RANGE,
74% OWN A CELL PHONE. OUT OF ALL CELL PHONE USERS,
81% USE THEIR PHONE TO TEXT MESSAGE." (Pew Internet)
"ON AVERAGE, AMERICANS EXCHANGE FIVE TIMES AS MANY TEXTS AS THEY DO PHONE CALLS."
"OF BABY BOOMERS WHO USE TEXT MESSAGING, 57% WOULD HAVE A POSITIVE VIEW OF A COMPANY THAT OFFERS TEXTING, AND 42% AGREE THAT IT WOULD BE CONVENIENT FOR ANY COMPANY TO USE TEXTING FOR CUSTOMER SERVICE."
"SIXTY PERCENT OF OVER-45-YEAR-OLDS SAY THAT THEY ARE JUST AS LIKELY TO USE TEXTING AS VOICE CALLING."
"PEOPLE AGED 45-64 ARE THE FASTEST GROWING DEMOGRAPHIC ON THE MOBILE FRONTIER."
"TEXTING IS ON THE RISE FOR SMALL BUSINESSES, AS 58 PERCENT TEXT FOR BUSINESS AT LEAST ONCE A MONTH."
(Forbes And Cisco VNI Update)
Tell YOUR CUSTOMERS
"to better serve you,
you may now text us or call us."