TEE TO GREEN COMMUNICATION HAS NEVER BEEN EASIER
Communicating with club members shouldn’t be hard. But the endless games of phone tag and the lost email chains can turn simple conversations into a big headache. The fact is, no one picks up their phone anymore. It’s time to connect with your members the way they want to communicate – the same way they communicate with their friends.
HOW CAN
YOUR MEMBERS
USE TEXTING?
- Check-on or quickly change tee-times
- Report any facility or course issues
- See if an order came in
- Order take out or make a reservation in your dining room
- Discuss statements or billing questions
NO MORE PHONE CALLS.
NO WAITING ON EMAIL REPLIES.
NO WAITING ON EMAIL REPLIES.
HOW CAN
TEXTING
HELP YOU
COMMUNICATE
WITH
YOUR MEMBERS?
- Deliver weather delays
- Make important announcements
- Alert when new equipment and products arrive
- Let your members know about ongoing course projects or new construction
- Announce member events
Keep your facility busy with better communication
HOW CAN TEXTING
HELP YOU DRIVE SALES?
- Follow-up personally and quickly instead of hoping a prospect opens your email or listens to your voicemail.
- Set appointments to show the club
- Manage inbound prospect leads with our website lead generator
- Develop notes on each potential customer
- Answer questions quickly in between visits
Every member would like to quickly text you
to see if you can squeeze them in on today's tee sheet.
Texting is less intrusive than a phone call
You get faster responses than sending an email
Less than 1/3 of your customers will pick up the phone if you call.
You can’t afford to inconvenience golfers with voicemail. And the only game they want to play is on the course, not and confusing game of phone tag just to get simple answers. Give them a better reason to communicate with your business.
Golfers carry their cell phones just as much as their clubs.
Why not connect with them where they are already?
EASY COMMUNICATION FOR CLASSES OR PRIVATE INSTRUCTION
• Send reminders - Schedule automatic messages that notify golfers of upcoming sessions. You can even send follow up reminders as the time of the appointment nears.
• Get confirmation - Reduce cancellations with confirmation texts from your customers. A quick text back from a student can help pros keep a full schedule.
• A great way to promote exercise and swim classes and get members to sign up.
WHY DO YOU NEED
TO TEXT MEMBERS NOW?
INCREASE LEADS
Empower potential members to quickly and easily text you directly from your website. Leads will be sent directly to your texting inbox for the staff to handle. You can transfer conversations to the right employee immediately
SUPERCHARGE YOUR
LANDLINE
Captivated enables your landlines with texting so all your calls to action in print ads or in email signatures can say call or text.
RECORD CONVERSATIONS
Who has time to listen to old voicemails or dig through old emails to find what you're looking for? That's painful. With Captivated you'll have a permanent record of every text conversation.
SPEED UP PRODUCTIVITY
Use our powerful variable data merge fields within our templates to make sure your team is delivering the perfect message faster and replying in a personal way that builds better relationships with your members.
TRANSFORM CUSTOMER SERVICE
Quickly and easily transfer conversations to an employee or department so every request is handled quickly by the right staff member. Invite co-workers to join the conversation or add insight. Promote your text line as an immediate way to get member feedback. Eliminate complaints faster, prevent social media complaints and avoid a damaged online reputation by allowing your golfers to easily voice their concerns to you.
TEXT-TO-PAY
Request payment deposits, guest fees or facility rental directly through secure billing links that are sent via text without needing the member or guest to deliver their credit card number over the phone.
COACHING EFFECTIVELY
Keep your team accountable with real-time guidance and feedback to any employee directly within the system.
ENJOY CUSTOM KEYWORD ALERTS
If a member uses a key word, we can automatically route conversation to the right queue
SCHEDULE MESSAGES
Have you ever had a potential member say, "Get back to me in a week and I'll know by then"? Never worry about the lag time again. With our scheduled message feature, you can type the message immediately and deliver it at any time or date in the future.
BUILT-IN NOTES
Add notes directly within the thread that only you and your team will see. Notes enable you to tag-team with your co-workers, making sure a conversation gets handled quickly and thoroughly.
DITCH BUSINESS CARDS
Push our digital business cards directly in your members smart phone so they can easily reach you and your team
DELIVER MULTIMEDIA MESSAGES
Increase clarity by sending and receiving pictures and videos
USE CAPTIVATED ANYWHERE
Access Captivated from any desktop, iOS or Android device. Every employee can download our free app and easily communicate with customers and team members on-the-go.
GET NOTIFICATIONS
Desktop browser notifications and email notifications are delivered to you so you don't miss any incoming messages. If you're away from your desks, you'll get mobile notifications on your iOS or Android app.
TARGET MESSAGING
Coming in early 2017, use custom tags to segment your database into simple groups and send them direct messages. Group message your entire membership database if needed. Send all your golfers weather or safety alerts.
