TEE TO GREEN COMMUNICATION HAS NEVER BEEN EASIER
Communicating with club members shouldn’t be hard. But the endless games of phone tag and the lost email chains can turn simple conversations into a big headache. The fact is, no one picks up their phone anymore. It’s time to connect with your members the way they want to communicate – the same way they communicate with their friends.
NO WAITING ON EMAIL REPLIES.
Keep your facility busy with better communication
HOW CAN TEXTING
HELP YOU DRIVE SALES?
Every member would like to quickly text you
to see if you can squeeze them in on today's tee sheet.
Texting is less intrusive than a phone call
You get faster responses than sending an email
Less than 1/3 of your customers will pick up the phone if you call.
You can’t afford to inconvenience golfers with voicemail. And the only game they want to play is on the course, not and confusing game of phone tag just to get simple answers. Give them a better reason to communicate with your business.
Golfers carry their cell phones just as much as their clubs.
Why not connect with them where they are already?
EASY COMMUNICATION FOR CLASSES OR PRIVATE INSTRUCTION
• Send reminders - Schedule automatic messages that notify golfers of upcoming sessions. You can even send follow up reminders as the time of the appointment nears.
• Get confirmation - Reduce cancellations with confirmation texts from your customers. A quick text back from a student can help pros keep a full schedule.
• A great way to promote exercise and swim classes and get members to sign up.
WHY DO YOU NEED
TO TEXT MEMBERS NOW?
Empower potential members to quickly and easily text you directly from your website. Leads will be sent directly to your texting inbox for the staff to handle. You can transfer conversations to the right employee immediately
Captivated enables your landlines with texting so all your calls to action in print ads or in email signatures can say call or text.
Who has time to listen to old voicemails or dig through old emails to find what you're looking for? That's painful. With Captivated you'll have a permanent record of every text conversation.
SPEED UP PRODUCTIVITY
Use our powerful variable data merge fields within our templates to make sure your team is delivering the perfect message faster and replying in a personal way that builds better relationships with your members.
TRANSFORM CUSTOMER SERVICE
Quickly and easily transfer conversations to an employee or department so every request is handled quickly by the right staff member. Invite co-workers to join the conversation or add insight. Promote your text line as an immediate way to get member feedback. Eliminate complaints faster, prevent social media complaints and avoid a damaged online reputation by allowing your golfers to easily voice their concerns to you.
Request payment deposits, guest fees or facility rental directly through secure billing links that are sent via text without needing the member or guest to deliver their credit card number over the phone.
Keep your team accountable with real-time guidance and feedback to any employee directly within the system.