BUSINESS TEXTING MADE EASY
- FOR YOUR MEMBERS

You don't need unnecessary communication gaps with your members. But make them face an endless game of phone tag or lost email chains and you can quickly create big problems when your members just want simple answers. Are you ready to connect with them the way they want to communicate - the same way they communicate with their friends? It's time to let them text you.

HOW CAN
YOUR MEMBERS
USE TEXTING?

• Ask quick questions regarding upcoming events or classes
• Notify you of any issues with the club
• Confirm payment of dues with text-to-pay
• Reserve club space

HOW CAN
TEXTING HELP YOU
COMMUNICATE WITH
OUR MEMBERS?

• Notify when membership renewal is approaching
• Make important announcements
• Alert when new equipment and products become available
• Easily share class schedules
• Announce facility issues or shutdowns

HOW CAN TEXTING HELP YOU CLOSE
WITH POTENTIAL MEMBERS?

•    Text membership offers or new promotions
•    Set appointments to show the club space
•    Deliver pictures or videos of the facilities
•    Manage inbound prospect leads
•    Develop notes on each potential customer
•    Answer questions quickly in between visits

Texting is less intrusive than a phone call

You get faster responses than sending an email

You don't want to inconvenience your members with nagging calls.

Less than 1/3 of your members will pick up the phone if you call anyways. So why
burden them with a confusing game of phone tag or a barrage of voicemails? Give
them an easier and more effective way to communicate with your business.

WHY DO YOU NEED
CAPTIVATED BUSINESS TEXTING NOW?

INCREASE LEADS

Let your members quickly and easily text you directly from your website. Leads will be sent directly to your texting inbox for the staff to handle. You can transfer conversations to the right employee.

SUPERCHARGE YOUR
LANDLINE

Captivated enables your landlines
with texting so all your print ads can
say call or text.

RECORD CONVERSATIONS

No one has time to listen to old voicemails or dig through old emails to find information. With Captivated you'll have a permanent record of every prospect conversation and get what you need fast.

IMPROVE PRODUCTIVITY

Use our powerful variable data merge fields within our templates to make sure your team delivers the perfect message faster and replying in a personal way that builds better relationships with your members.

TRANSFORM CUSTOMER SERVICE

Quickly and easily transfer conversations to an employee at your club so every problem is handled well. Invite co-workers to join the conversation or add insight. Promote a club text line so your members know youâ€™re equipped to handle immediate concerns with the facility or their membership. Eliminate complaints faster, prevent social media complaints and avoid a damaged online reputation by allowing your members to easily voice their concerns to you.

TEXT-TO-PAY

Request payment deposits or rent through secure billing links without needing the member or guest to deliver their credit card number over the phone.

ENJOY CUSTOM KEYWORD ALERTS

If a member uses a key word, we can automatically route conversation to the right queue

SCHEDULE MESSAGES

Have you ever had a potential member say, "Get back to me in a week and I'll know by then"? Never worry about the lag time again. With our scheduled message feature, you can type the message immediately and deliver it at any time or date in the future.

BUILT-IN NOTES

Add notes on each conversation that only you and your team will see. Notes enable you to tag-team with your co-workers, making sure a conversation gets handled quickly and thoroughly.

DITCH BUSINESS CARDS

Deliver digital business cards so your current members and prospects and easily reach you and your club staff in the future by placing your contact info directly in your smartphone.

DELIVER MULTIMEDIA MESSAGES

Increase clarity by sending and receiving pictures and videos. Members can show you immediate maintenance needs for the space. Send pictures of new developments to the facility to your members. Do it all on one mobile app.

USE CAPTIVATED ANYWHERE

Access Captivated from any desktop, iOS or Android device. Every employee can download our free app and easily communicate with members on-the-go.

GET NOTIFICATIONS

Desktop browser notifications and email notifications are delivered to you so you don't miss any incoming messages. If you're away from your desks, you'll get mobile notifications on your iOS or Android app.

GROUP MESSAGING

Coming in early 2017, use custom tags to segment your database into simple groups and send them direct messages. Group message your entire membership database if needed.

ENTERPRISE VIEWS

Do you have multiple facilities? Provide corporate oversight to every location, manage leads and provide uniform templates and coaching to all locations.

CRM INTEGRATION

Coming summer 2017, Captivated is delivering this powerful add-on. View previous messages or start a new conversation while still in your CRM.

HOW DOES THIS
IMPROVE CUSTOMER SERVICE?

• Make a permanent connection by instantly pushing your
contact information into each member's smartphone.

• Reduce phone traffic and voicemails and your club
moving fast. Your team can handle eight text
conversations for every one phone call.

• Remove the pain of being put on hold

• Increase loyalty and member satisfaction through
better engagement

• Increases membership renewal through
better communication

• Drive new leads through our website widget and by
enabling your landline.

• Improve your online reputation by giving your members
an easy way to reach out with concerns via text.

• Increase employee efficiency by eliminating hundreds of
carbon copy emails, voicemails, and phone tag.

ARE YOU READY TO CAPTIVATE
YOUR CLIENTS?

Captivated is more than just texting.
With our platform, you can handle internal team communication, MMS delivery and schedule
appointments with no hassle.

HAVE A QUESTION - TEXT OR CALL 317-316-3188