BUSINESS TEXTING MADE EASY
- FOR YOUR MEMBERS
You don't need unnecessary communication gaps with your members. But make them face an endless game of phone tag or lost email chains and you can quickly create big problems when your members just want simple answers. Are you ready to connect with them the way they want to communicate - the same way they communicate with their friends? It's time to let them text you.
• Ask quick questions regarding upcoming events or classes
• Notify you of any issues with the club
• Confirm payment of dues with text-to-pay
• Reserve club space
TEXTING HELP YOU
• Notify when membership renewal is approaching
• Make important announcements
• Alert when new equipment and products become available
• Easily share class schedules
• Announce facility issues or shutdowns
HOW CAN TEXTING HELP YOU CLOSE
WITH POTENTIAL MEMBERS?
• Text membership offers or new promotions
• Set appointments to show the club space
• Deliver pictures or videos of the facilities
• Manage inbound prospect leads
• Develop notes on each potential customer
• Answer questions quickly in between visits
Texting is less intrusive than a phone call
You get faster responses than sending an email
You don't want to inconvenience your members with nagging calls.
Less than 1/3 of your members will pick up the phone if you call anyways. So why
burden them with a confusing game of phone tag or a barrage of voicemails? Give
them an easier and more effective way to communicate with your business.
WHY DO YOU NEED
CAPTIVATED BUSINESS TEXTING NOW?
Let your members quickly and easily text you directly from your website. Leads will be sent directly to your texting inbox for the staff to handle. You can transfer conversations to the right employee.
Captivated enables your landlines
with texting so all your print ads can
say call or text.
No one has time to listen to old voicemails or dig through old emails to find information. With Captivated you'll have a permanent record of every prospect conversation and get what you need fast.
Use our powerful variable data merge fields within our templates to make sure your team delivers the perfect message faster and replying in a personal way that builds better relationships with your members.
TRANSFORM CUSTOMER SERVICE
Quickly and easily transfer conversations to an employee at your club so every problem is handled well. Invite co-workers to join the conversation or add insight. Promote a club text line so your members know youâ€™re equipped to handle immediate concerns with the facility or their membership. Eliminate complaints faster, prevent social media complaints and avoid a damaged online reputation by allowing your members to easily voice their concerns to you.
Keep your team accountable with real-time guidance and feedback to any employee directly within.