Business texting made easy for hotels & Hospitality Venues
Communicating with your guests shouldn’t be hard. But the endless games of phone tag and the lost email chains can turn simple conversations into a big headache if you’re not careful. It’s time to connect with your guests the way they want to communicate – the same way they communicate with their friends.
HOW DOES TEXTING
HELP THE HOSPITALITY BUSINESS?
- AVOID COUNTLESS CALLS BY EMPOWERING GUESTS
- ACCEPT PAYMENTS AND SEND REMINDERS SO MONEY ARRIVES ON TIME
- QUICKLY ADDRESS QUESTIONS AND CONCERNS FROM YOUR GUESTS
- COMMUNICATE INTERNALLY WITH YOUR STAFF
HOW CAN TEXTING HELP YOU CLOSE MORE DEALS WITH PROSPECTS?
- Set appointments to meet with guests
- Manage inbound prospect leads
- Develop notes on each potential guest
- Answer questions quickly in between visits
DON'T STRESS OVER PERSONAL NUMBERS
GUESTS USE TEXTING?
- Quickly book reservations
- Send staff questions or notify of problems without having to make a call
- Send payments with text-to-pay confirmation
- Set spa appointments
- Order extra towels
- Reserve tee times
- Schedule late check outs and wake up calls
- Submit valet requests
- Make dinner reservations and order room service
No more phone calls. No waiting on email replies
TO TEXT CUSTOMERS NOW?
INCREASE LEADS
SUPERCHARGE YOUR LANDLINE
RECORD CONVERSATIONS
SPEED UP PRODUCTIVITY
TRANSFORM GUEST SERVICE
ENJOY CUSTOM KEYWORD ALERTS
TEXT-TO-PAY
COACHING EFFECTIVELY
Keep your team accountable with real-time guidance and feedback to any employee directly within conversations (notes are also useful here).
SCHEDULE MESSAGES
BUILT-IN NOTES
DITCH BUSINESS CARDS
DELIVER MULTIMEDIA MESSAGES
USE CAPTIVATED ANYWHERE
GET NOTIFICATIONS
GROUP MESSAGING
Use custom tags to segment your database into simple groups and send them direct messages. Perfect for large groups. Use Keyword grouping to notify groups of schedule or event changes instantly.
INTEGRATIONS and QR CODE CHECK-IN
Use our current integrations with major CRM providers or leverage or powerful chrome extension to communicate with guests while you are in your guest management system. Also, use our QR Code for automated registration at check-in.
IMPROVE YOUR BUSINESS?
- Make a permanent connection by instantly pushing your contact information into each guest's smartphone.
- Reduce phone traffic and voicemails in your office. Your team can handle eight text conversations for every one phone call.
- Remove the cguest's pain of being put on hold
- Increase loyalty and guest satisfaction through better engagement
- Increases your number of repeat guests through better communication
- Drive new leads through our website widget and by enabling your landline
- Improve your online reputation by giving your guests and patrons an easy way to reach out with concerns via text
- Increase employee efficiency by eliminating hundreds of carbon copy emails, voicemails, and phone tag
YOUR GUESTS?
With our platform, you can handle internal team communication,
MMS delivery and schedule appointments with no hassle.