BUSINESS TEXTING MADE
EASY FOR PET GROOMING,
BOARDING & DAY CARE
Don't waste time on email
You get faster responses than sending an email
TEXT OR CALL?
Most pet owners would rather text, especially if they are out of town or on vacation.
Texting allows them to send you a quick message without disrupting their day and still get the answers they need.
Texting is less intrusive
than a phone call
HOW CAPTIVATED WORKS
ALL YOUR MESSAGES IN ONE PLACE
Manage all the communications for your Doggy Day Care or Pet Spa in one platform. Implement this easy-to-use solution and capture all conversations. No more phone tag or painfully slow email correspondence. Enjoy faster, more convenient responses.
CAPTIVATED IS MORE THAN JUST TEXTING
With our platform, you can handle internal team communication with your staff. Your staff can tag-team with Captivated’s mobile app to send your customers pictures and videos of their pets, giving them peace of mind while they are away.
Remind Your Customers With Group messaging
GROUP MESSAGING
With Group Messaging coming in early 2017, you can manage all of your communications with pet owners more easily and reach them regarding important updates and information.
Group messaging is perfect for:
- Updating pet owners on closings related to severe weather
- Collecting paperwork, forms, and electronic payment from your customers through a secure payment portal link
- Coordinating quickly with your staff members
ACCESS CAPTIVATED ANYWHERE
With the Captivated mobile app, your employees can manage communication with your customers on-the-go. Our app can be used on any Desktop, iOS or Android device.
KEEP TRACK OF IMPORTANT INFORMATION
With Captivated, you can use tags to keep track of important information with regarding pets (medications, special grooming instructions, etc.
TEXT-TO-PAY
Get your clients to confirm payments quickly through the app.
BEAT YOUR COMPETITORS
By utilizing the power of this communications platform, you’ll be cutting down on calls and offering a level of customer care that your competitors can’t.
5 REASONS
CAPTIVATED IS THE RIGHT CHOICE FOR YOUR PET BOARDING AND DAY CARE CENTER
EASILY ENGAGE LEADS
With our lead generation tool, pet owners searching for a boarding company can connect with you the fastest by sending a text to you straight from your website.
Avoid the pain of voicemail and phone tag and the lag time of email by instantly communicating with interested parties.
Captivated is the perfect Chat replacement so your staff can easily connect and answer questions from prospective customers looking for grooming or day care.
SUPER CHARGE YOUR EXISTING LANDLINE PHONE NUMBERS
Now, all of your print ads and website advertisements can say call or text. Captivated can text enable all of your existing landlines so pet owners can choose to call or text. If a customer ignores your call and replies via text, "I can't talk right now," your staff can stay engaged right from their desktop or mobile device and get the intended message to the customer via text.
SPEED, CONVENIENCE & CLARITY
Our easy-to-use personalized templates with variable data merge fields make it easier to connect with your customers quickly and professionally, yet with a true one-on-one, personalized feel.
COACHING & OVERSIGHT
Captivated allows anyone on your staff to quickly share a note and ask for help from a co-worker or a supervisor. Multiple people can follow important conversations and tag-team to make sure requests from customers are addressed quickly and thoroughly.
IMPROVE YOUR BOTTOM LINE
Throughout the year, Captivated empowers your entire staff to communicate with pet owners the same way they communicate with their friends. Your customers love their pets. They want to be in the know and able to reach your staff quickly and conveniently. Captivated enables you to build trust and loyalty with your customers by improving your communication strategy. You can even use Captivated to move paperwork and collect electronic payment using secure payment links. As a result, you'll get more return customers, attract new clients and see measurable results on your bottom line.
