COMMUNICATING WITH A BIG BOX STORE DOES NOT HAVE TO BE A BIG PAIN
84% of customers DESPISE calling retail stores. Why not let them text you the same
way they connect to their family and friends.
"to better serve you, you can now text us or
call us - Speed is the new Trust."
- Tony Robbins
Properly handling inbound calls can be an impossible task.
Especially with customers standing in front of you. Don't contribute to the stat that says "the average American spends over 1 year of their life on hold."
As easy as we made it for your customers, your employees will love it.
Create a queue for every department so the right employees are answering the right questions.
Pickup a conversation from any browser, tablet or smartphone.
Invite a co-worker to a conversation for help answering a question.
Drastically cut down phone traffic allowing your employees to be more available to in-store customers.
Cut down customer call backs and remove the aggravation of voicemail and phone tag.
Use Case:
A customer calls in and asks a question about a specific inventory item. Your employee knows that it will take an undetermined amount of time to get the right answer. They say to the caller. "For your convenience, would you like me to text or call you as soon as I have the answer?"
Guess what the customer on the phone will say 8 out of 10 times? TEXT PLEASE!
Here are 5 ways the Captivated business text platform can
transform customer experience, increase sales and drive
loyalty.
1
Responsiveness
with instant desktop and mobile device notifications, inbound texts are immediately answered and routed to the right employee or department.
3
Build a Great Experience
no more misunderstood conversations, all communication is in recorded so you customer can no longer say... "your employee told me this was in stock." Send and receive pictures of model and part numbers to remove the confusion.
5
Brand image
Corporate can create unlimited templates per department or product that properly promote your brand or products. You can even send how-to video's and product literature from Captivated.
2
Expertise
our text transfer feature makes sure your customer is communicating with the right employee.
4
Professionalism
Variable data templates make responding to frequently asked questions a breeze.
What kind of texts will you receive?
Inventory - do you have "this" in stock?
Store hours and directions
Special Pricing and Sale items
Return questions
Customer Support and "how-to" questions
Special order status
Pre-order new items
Check on status of a repair or service
Sell gift certificates and gift cards using our text to pay feature
WHY DO YOU NEED TO
TEXT CUSTOMERS NOW?
INCREASE LEADS
Empower prospective customers to quickly and easily text you directly from your website. Leads will be sent directly to your texting inbox for the staff to handle. You can quickly answer or transfer conversations to the right department in seconds.
SUPERCHARGE YOUR LANDLINE
Captivated enables your landlines with texting so all your media and print ads can say "to betters serve you you can now call or text us!"
Use our powerful variable data merge fields within our templates to make sure your team is delivering the perfect message faster and replying in a personal way that builds better relationships. Quickly share floor plans, prices and special deals and other information prospects request.
Text to pay
Request payments through secure billing links without needing the customer to deliver their credit card number over the phone.
Coaching effectively
Keep your team accountable with real-time guidance and feedback to any employee directly within conversations
Schedule messages
Have you ever had a customer say, "Get back to me in a week and I'll know by then"? Never worry about the lag time again. With our scheduled message feature, you can type the message immediately and deliver it at any time or date in the future.
Built-in notes
Our variable data merge fields make personalizing a template a breeze. This is not robotic sounding notifications from an automated system, but authentic conversations that are simply made easier with our advanced technology.
HOW DOES THIS IMPROVE
IMPROVE YOUR BUSINESS?
