BUSINESS TEXTING MADE EASY
FOR PROFESSIONAL SERVICES
Clients are going to expect to be able to text your company whether your prepared to handle it or not. Your clients want answers quickly and updates conveniently. Would you rather give them communication headaches or deliver a customer service slam dunk?
Using texting to your advantage will
only make your business better.
Over 50% of voicemails are
not listened to for at least 8 hours.
Let's face it: all your customers would
rather text you than call you.
And customers are going to expect to be able to text their agents and your office whether your prepared to handle it or not. Your clients want answers quickly and conveniently. But this potential problem can transform into a customer service slam dunk with the right process in place. In fact, using texting to your advantage will only make your business better.
Texting is less
than a phone call
You get faster
than sending an email
Start a trusted two-way conversation. By texting, you connect
in the most effective and efficient way for both parties.
HOW CAPTIVATED WORKS
FOR PROFESSIONAL SERVICES
STORE ESSENTIAL TEXT COMMUNICATION PERMANENTLY
No one can afford to lose essential communication or client authorizations. Don't let your staff use their cell-phones to communicate via text. Personal texts can get lost if you don't have the right system. No need to tediously copy information or store a pile of paper documents. No need to forward texts to your email just to keep a copy. Instead, all your text conversations are stored in one easy-to-find place immediately.
KEEP TRACK OF ALL THE TEXT COMMUNICATIONS IN YOUR OFFICE ON ONE PLATFORM. HANDLING COMMUNICATIONS ABOUT A CUSTOMER'S ACCOUNT CAN BE DELICATE.
Your office needs to able handle a variety of inquiries and information requests and provide the right feedback quickly. Imagine giving your clients the ability to text or call any direct dial number in your office. If helping your client requires a team effort, skip the pain of carbon copy emails and invite your co-worker to a conversation or join a conversation at anytime.
Use Captivated to deliver notifications directly to supervisors based on key words in conversations. If you outsource your compliance effort, let Captivated send all of your conversation threads to a third-party company that may already be managing your email compliance.
“We needed to make it easier to connect with our clients for quick questions or schedule appointments. Text is the obvious choice and Captivated was the perfect fit for our team. Our clients can now text our landline number for quick