We are all aware that poor customer service affects your business negatively. But what makes customer service "poor" and what are some of the negative effects of bad customer service? Poor customer service often consists of automated self-service, long wait times, inadequate attention to detail, and inexperienced customer service agents (Salesforce). Customer service might also be bad because of a rude customer service agent.
Great customer service translates into higher customer responsiveness for your business. These days, the right technology is crucial when it comes to customer responsiveness. The use of technology can either make or break your dealership. Effective technology makes all the difference when communicating with your customers.
Without pain, there is no problem software needs to solve. Identifying the pain that businesses and consumers experience is sometimes fairly easy, but truly understanding the source of the pain is where great solutions are born. That requires a deep understanding of processes and the people you are building the software for.