Another Captivated Success Story: Advantage Home Health Care

Advantage Home Health Care, located in Muncie IN, has used Captivated to maximize communication across all entities involved in the delivery of home health care, while enhancing the patient experience, improving internal operations, and reducing costs.

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Another Captivated Success Story: Coast Air Center

Coast Air Center, located in San Diego CA, is a provider of premier aviation services to the Southern California region. They have dramatically improved contact with service customers and facilitated invoice payments -- with Captivated and its Text to Pay functionality.

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The PLAYER-COACH IS BACK

THE PLAYER-COACH IS BACK Bryan Anderson, President You may have seen them on the field or on the court: those members of a sports team who play the game and,…

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They can't chase you if you don't run!

Failure is simply the opportunity to begin again, this time more intelligently. Stop running from the fear of failure. Embrace the bumps in the road.

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The Compelling Case for more efficient communication. Business Texting for all ages.
Senior, Hispanic man text messaging on cell phone

The Compelling Case for more efficient communication. Business Texting for all ages.

We know that communication is the key to delivering great customer service and to driving loyalty. So that begs the question, why are we still forcing people to use “two struggling channels” (phone and email) to communicate?

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Business texting; who'da thunk it!

There are endless choices for businesses today as we consider different ways to reach our customers or more importantly have them reach us. Direct mail morphed into email which morphed into social media which has morphed into mobile applications. No matter which option you choose for your business, we just cannot ignore the fact that people have their mobile device within hands reach 24-7.

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Make a silk purse out of a sow’s ear
handwriting blackboard writings - Make a silk purse out of a sow's ear

Make a silk purse out of a sow’s ear

Handling a customer beef is never an easy task.  The fact is, regardless of how well a company is run, there will always be customers with complaints, many of which…

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The life-changing magic of tidying up bloated software

My daughter recently convinced my wife and me to read a book by Marie Kondo, a Japanese organizing consultant, who supposedly has been transforming closets, if not lives, with her…

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