Tee to Green Communication has never been Easier

Communicating with club members shouldn't be hard. But the endless games of phone tag and the lost email chains can turn simple conversations into a big headache. The fact is, no one picks up their phone anymore. It's time to connect with your members the way they want to communicate - the same way they communicate with their friends.

How can
your members
use texting?

  • Check-on or quickly change tee-times
  • Report any facility or course issues
  • See if an order came in
  • Order take out or make a reservation in your dining room
  • Discuss statements or billing questions

No more phone calls.
No waiting on email replies.

How can
texting
help you
communicate with
your members?

  • Deliver weather delays
  • Make important announcements
  • Alert when new equipment and products arrive
  • Let your members know about ongoing course projects or new construction
  • Announce member events
How can texting help you drive sales

Keep your facility busy with better communication

How can texting
help you drive sales?

How can texting help you drive sales?
  • Follow-up personally and quickly instead of hoping a prospect opens your email or listens to your voicemail.
  • Set appointments to show the club
  • Manage inbound prospect leads with our website lead generator
  • Develop notes on each potential customer
  • Answer questions quickly in between visits

Every member would like to quickly text you
to see if you can squeeze them in on today's tee sheet.

Texting is less intrusive than a phone call
Texting is less intrusive than a phone call
Dont waste time on email
You get faster responses than sending an email
You get faster responses than sending an email
 

Less than 1/3 of prospective guests will pick up the phone if you callLess than 1/3 of your customers will pick up the phone if you call.

You can't afford to inconvenience golfers with voicemail. And the only game they want to play is on the course, not a nd confusing game of phone tag just to get simple answers. Give them a better reason to communicate with your business.

Golfers carry their cell phones just as much as their clubs. Why not connect with them where they are already?

Easy communication for Classes or private instruction

Easy communication for Classes or private instruction

  • Send reminders - Schedule automatic messages that notify golfers of upcoming sessions. You can even send follow up reminders as the time of the appointment nears.
  • Get confirmation - Reduce cancellations with confirmation texts from your customers. A quick text back from a student can help pros keep a full schedule.
  • A great way to promote exercise and swim classes and get members to sign up.

Why do you need
to text Members now?

Increase leads

Increase leads

Empower potential members to quickly and easily text you directly from your website. Leads will be sent directly to your texting inbox for the staff to handle. You can transfer conversations to the right employee immediately

Supercharge your landline

Captivated enables your landlines with texting so all your calls to action in print ads or in email signatures can say call or text.

Record conversations

Who has time to listen to old voicemails or dig through old emails to find what you're looking for? That's painful. With Captivated you'll have a permanent record of every text conversation.

Speed up productivity

Use our powerful variable data merge fields within our templates to make sure your team is delivering the perfect message faster and replying in a personal way that builds better relationships with your members.

Speed up productivity

Transform customer service

Quickly and easily transfer conversations to an employee or department so every request is handled quickly by the right staff member. Invite co-workers to join the conversation or add insight. Promote your text line as an immediate way to get member feedback. Eliminate complaints faster, prevent social media complaints and avoid a damaged online reputation by allowing your golfers to easily voice their concerns to you.

Coaching effectively Coaching effectively

Keep your team accountable with real-time guidance and feedback to any employee directly within the system.

Text-to-pay

Request payment deposits, guest fees or facility rental directly through secure billing links that are sent via text without needing the member or guest to deliver their credit card number over the phone.

Enjoy custom keyword alerts

If a member uses a key word, we can automatically route conversation to the right queue

Schedule messages

Have you ever had a potential member say, "Get back to me in a week and I'll know by then"? Never worry about the lag time again. With our scheduled message feature, you can type the message immediately and deliver it at any time or date in the future.

Built-in notes

Add notes directly within the thread that only you and your team will see. Notes enable you to tag-team with your co-workers, making sure a conversation gets handled quickly and thoroughly.

Ditch business cards

Push our digital business cards directly in your members smart phone so they can easily reach you and your team

Deliver multimedia messages

Increase clarity by sending and receiving pictures and videos

Use Captivated anywhere

Access Captivated from any desktop, iOS or Android device. Every employee can download our free app and easily communicate with customers and team members on-the-go.

Get notifications

Desktop browser notifications and email notifications are delivered to you so you don't miss any incoming messages. If you're away from your desks, you'll get mobile notifications on your iOS or Android app.

Target messaging

Coming in early 2017, use custom tags to segment your database into simple groups and send them direct messages. Group message your entire membership database if needed. Send all your golfers weather or safety alerts.

Target-messaging

Enterprise views

Do you have multiple courses? Provide corporate oversight to every location, manage leads and provide uniform templates and coaching to all course locations.

How does this
improve customer service?

  • Make a permanent connection by instantly pushing your contact information into each member's smartphone.
  • Reduce phone traffic and voicemails is key to keep your team moving fast. Your team can handle eight text conversations for every one phone call.
  • Remove the pain of being put on hold
  • Increase loyalty and member satisfaction through better engagement
  • Increases membership renewal through better communication
  • Drive new leads through our website widget and by enabling your landline.
  • Improve your online reputation by giving your members an easy way to reach out with concerns via text.
  • Increase employee efficiency by eliminating hundreds of carbon copy emails, voicemails, and phone tag.

Are you ready to Captivate
your members?

Captivated is more than just texting.
With our platform, you can handle internal team communication, MMS delivery and schedule appointments with no hassle.

Are You ready for a demo?

Have a question - text or call 317-316-3188