Business texting made easy for property management

Communicating with your tenants and prospects shouldn't be hard. But the endless games of phone tag and the lost email chains can turn simple conversations into a big headache.

It's time to connect with your tenants the way they want to communicate - the same way they communicate with their friends.

How Captivated works

 

How can your tenants use texting?

  • Book community resources
  • Report security concerns
  • Notify you of maintenance issues
  • Confirm rent with text-to-pay

No more phone tag. No waiting on email replies.

How can texting help you communicate with tenants?

  • Deliver weather and safety alerts
  • Notify when lease renewal is approaching
  • Make community announcements
  • Alert when a package arrives
  • Let your customers know about ongoing projects or new construction
  • Announce facility shutdowns like pool closures or malfunctioning washing machines
 
 

How can texting help you close more deals
with prospects?

  • Set appointments to show property
  • Manage inbound prospect leads
  • Develop notes on each potential customer
  • Answer questions quickly in between visits

Let's face it: Your current and prospective tenants rather text you than call or email you.

Less than 1/3 of prospective tenants will pick up the phone if you call.Less than 1/3 of prospective tenants will pick up the phone if you call. You can't afford to inconvenience customers with voicemail and confusing phone tag games. Give them a better reason to communicate with your business.

 

Texting is less intrusive than a phone call
Texting is less intrusive than a phone call

Texting is less intrusive than a phone call

You get faster responses than sending an email
You get faster responses than sending an email

Why do you need
to text tenants now?

Increase leads

Increase leads

Empower tenants and prospects to quickly and easily text you directly from your website. Leads will be sent directly to your inbox for the staff to handle. You can transfer conversations to the right leasing agent or employees instantly.

Increase leads

Supercharge your
landline

Captivated enables your landlines so all your print ads can say call or text.

 

Record conversations

Who has time to listen to old voicemails or dig through old emails to find what you're looking for? That's painful. With Captivated you'll have a permanent record of every tenant and prospect conversation.

Speed up productivity

Speed up productivity

Use our powerful variable data merge fields within our templates to make sure your team is delivering the perfect message faster and replying in a personal way that builds better relationships. Quickly share floor plans, prices and special deals and other information prospects request.

Transform customer service

Quickly and easily transfer conversations to an employee or communication queue so every issue is handled properly. Invite co-workers to join the conversation or add insight. Promote a tenant text line so your customers know you're equipped to handle immediate concerns. Eliminate complaints faster, prevent social media complaints and avoid a damaged online reputation.

Key Word Alerts

If a tenant uses a key word (e.g. "maintenance", "broken"), Captivated will alert you so that you can get your more pressing messages to the right staff members quickly.

Text-to-pay

Request payment deposits or rent without needing the guest to deliver their credit card number over the phone.

 

Coaching effectively

Keep your team accountable with real-time guidance and feedback to any employee directly within conversations.

Coaching effectively

Schedule messages

Have you ever had a tenant or prospect say, "Get back to me in a week and I'll know by then"? Never worry about the lag time again. With our scheduled message feature, you can type the message immediately and deliver it at any time or date in the future.

In-Line Notes

Add notes on each conversation that only you and your team will see for quick communication and help from your team members.

Ditch business cards

Deliver digital business cards so your tenants and prospects and easily reach you in the future by placing your contact info directly in your smartphone.

Deliver multimedia messages

Increase clarity by sending and receiving pictures and videos. Tenants can show you maintenance needs. Send pictures of units to prospective tenants. Do it all on one mobile app.

 

Use Captivated anywhere

Access Captivated from any desktop, iOS or Android device. Every employee can download our free app and easily communicate with your team.

Get notifications

Desktop browser notifications are delivered to you so you don't miss any incoming messages. If you're away from your desks, you'll get mobile notifications on your iOS or Android app.

Group messaging

Coming in early 2017, use custom tags to segment your database into simple groups and send them direct messages. Group message tenants in the same building if needed. Send all your tenants weather or safety alerts.

 

CRM integration

Coming summer 2017, Captivated is delivering this powerful add-on. View previous messages or start a new conversation while still in your CRM.

Enterprise views

Do you have multiple complexes? Provide corporate oversight to every location, manage leads and provide uniform templates and coaching to all leasing office locations.

How does this
improve your business?

  • Make a permanent connection by instantly pushing your contact information into each tenant's smart phone.
  • Reduce phone traffic and voicemails in your leasing office. Your team can handle eight text conversations for every one phone call.
  • Remove the tenant pain of being put on hold
  • Increase loyalty and tenant satisfaction through better engagement
  • Increases lease renewal through better tenant communication
  • Drive new leads through our website widget and by enabling your landline.
  • Improve your online reputation by giving your tenants an easy way to reach out with concerns via text.
  • Increase employee efficiency by eliminating hundreds of carbon copy emails, voicemails, and phone tag.

Are you ready to Captivate
your tenants?

Captivated is more than just texting.
With our platform, you can handle internal team communication, MMS delivery and schedule appointments with no hassle.

Are You ready for a demo?

Have a question - text or call 317-316-3188